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“Good stay..” 4 of 5 stars
Review of WelcomHotel Dwarka

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WelcomHotel Dwarka
5.0 of 5 Hotel   |   Plot No. 3 Sector 10, New Delhi 110075, India (Formerly The Emporio Hotel)   |  
Hotel amenities
Ranked #33 of 618 Hotels in New Delhi
Certificate of Excellence 2014
Mauritius
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Good stay..”
4 of 5 stars Reviewed yesterday NEW

We stayed at WelcomHotel for 3 nights/4days. We booked the hotel online a couple of hours before checkin. We arrived at around 22:30 from the airport. The checkin was smooth and quick.
The only trouble we had was our luggage was not brought to our room. The bell boy did note our room number on the luggage.
After about an hour, i called the reception to inquire and i was promised that our luggage would be sent to our room. We received the luggage the NEXT morning after i called the reception again.

The room was spacious with a nice and comfy bed. The bathroom was spacious and had all the essential toiletries. The view from the window was awesome. We had 2 bottles of mineral water daily.
The room has a mini fridge and an ironing board/iron.

Shower was great with 24 hours hot water. There was 1 bathrobe and a pair of slippers.

The restaurant was really good. The buffet dinner costs around Rs1500 per person at pavilion 75.
The breakfast was included in our package.

On a side note, the lower floors of the hotel is a mall(The pinnacle mall). There is a shop where you can buy soft drinks, snacks, sweets. There is also a wine/beer shop where you can buy inexpensive booze and bring to your room.

And most importantly, the nearest metro station is about 100 meters away. So if you plan to do metro tourism, welcomhotel dwarka is a nice place to stay.

Stayed March 2015, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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465 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Faridabad, India
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel has very neat and big rooms with all modern amenities. The restaurants are excellent a=with very warm and caring staffs... The bar has cozy interior with good use of candles... The breakfast can take care of different taste buds... Overall good experience...

Room Tip: The ground floor of the hotel is a mall and a good place to shop as well
See more room tips
  • Stayed April 2015, traveled on business
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_WelcomHotelDwarka, General Manager at WelcomHotel Dwarka, responded to this review, yesterday
'Greetings from WelcomHotel Dwarka'

Thank you for your review on Tripadvisor. We are delighted to note that you have appreciated the services of our Hotel and the hospitality displayed by our Associates.

Your feedback is greatly appreciated and would most certainly help us in our "Quest for Quality".

We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'.

With best regards,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leamington Spa, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

As you enter this hotel you will encounter a 'dirty' smell, Things only continued to get worse for me and my family. Gaurav on reception advised that I will get my two rooms quickly- as he was aware that we'd had a long journey. I had to wait 45mins for the first room and 1 and half hours for the second. As soon as I entered the second room there was a foul smell present. I used the service provided (member of the Welcom staff allocated to look after your needs) and rang Sarah who agreed that the room smelt awful but couldn't understand why, the room being sprayed copiously with freshener just aggravated the smell and my breathing.
This is a dark dingy hotel which requires upgrading, staff require customer service training with emphasis on being truthful and sincere. After an awful night's sleep,Vikaas Shokeen the manager on duty left for the day without dealing with my complaint satisfactorily, thankfully Vikaas Rana picked up the pieces and offered a timely resolution.
At dinner, the limited buffet offered a 'range' of cuisines which all tasted similar and lacked any substance or texture.
Evidently, this was once a 5* hotel but it no longer deserves this accolade.Not convenient for the airport either, there are much better choices out there.

Room Tip: This hotel is NOT near the airport- better choices out there
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  • Stayed April 2015, traveled with family
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Very good indian and international cuisine .Enjoying delicious food with lovely atmosphere.Having great time with my family on dinner. Music rocks :). Great value for money.Excellent and attentive service.

  • Stayed April 2015, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_WelcomHotelDwarka, General Manager at WelcomHotel Dwarka, responded to this review, 5 days ago
'Greetings from WelcomHotel Dwarka'

Thank you for your review on Tripadvisor. We are delighted to note that you have appreciated the services of our Hotel and the hospitality displayed by our Associates.

Your feedback is greatly appreciated and would most certainly help us in our "Quest for Quality".

We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'.

With best regards,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Excellent and attentive service. Very good Indian cuisine. Try the Indian rice pancake at the breakfast buffet with the coconut sauce. Delicious. Vishal was a kind, professional, steward. Bravo. The hotel is in relatively quiet part of Delhi. We stayed here twice in 7 days. I left my phone charger behind and they had fret urged it me upon my return. Very honest.

  • Stayed April 2015, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_WelcomHotelDwarka, General Manager at WelcomHotel Dwarka, responded to this review, 5 days ago
'Greetings from WelcomHotel Dwarka'

Thank you for your review on Tripadvisor. We are delighted to note that you have appreciated the services of our Hotel and the hospitality displayed by our Associates. Your feedback is greatly appreciated and would most certainly help us in our "Quest for Quality".

Your appreciation has been conveyed to Vishal and I am sure that your recommendation will go a long way in encouraging him.

We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'.

With best regards,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel is in a good, safe location outside of town. The rooms are clean, modern, and comfortable. Wi-fi is reliable and fast. Shanghai Club restaurant is excellent! Breakfast buffet is good for my American taste buds. There are lots of Indian dishes as well but I did not sample those.

People throughout the hotel are very attentive to all your needs and I have no complaints about the service - it was excellent! I will be returning soon for my 3rd trip in 4 months.

  • Stayed March 2015, traveled on business
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_WelcomHotelDwarka, General Manager at WelcomHotel Dwarka, responded to this review, 1 week ago
'Greetings from WelcomHotel Dwarka'

Thank you for your review on Tripadvisor. We are delighted to note that you have appreciated the services of our Hotel and the hospitality displayed by our Associates.

Your feedback is greatly appreciated and would most certainly help us in our "Quest for Quality".

We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'.

With best regards,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon, India
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great value for money. ITC hospitality, at its best. Just behind the metro station and on the main road.
In room dining food was not good. They could have done a way way better job at it.
ITC team, technology and customer centric approach.
Thanks.

Stayed April 2015, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_WelcomHotelDwarka, General Manager at WelcomHotel Dwarka, responded to this review, 1 week ago
'Greetings from WelcomHotel Dwarka'

Thank you for your review on Tripadvisor. We are delighted to note that you have appreciated the services of our Hotel and the hospitality displayed by our Associates.

Your feedback is greatly appreciated and would most certainly help us in our "Quest for Quality".

We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'.

With best regards,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about WelcomHotel Dwarka

Address: Plot No. 3 Sector 10, New Delhi 110075, India (Formerly The Emporio Hotel)
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in New Delhi
#29 Family Hotel in New Delhi
#29 Business Hotel in New Delhi
#38 Romantic Hotel in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:5 star — WelcomHotel Dwarka 5*
Number of rooms: 394
Official Description (provided by the hotel):
Location: 20 minute drive from Indira Gandhi International Airport - Distance to Airport 13.00 Km. Easy access to the Delhi Metro System and the NH 8 Highway. Conveniently connected to the airport, the Hotel is in New Delhi (Dwarka), close to Dada Dev Mandir. Distance from City Center 22.00 Km. Conveniently located in Asia's largest sub-city Dwarka, WelcomHotel Dwarka New Delhi invites you to discover one of the world's most vibrant cities filled with a distinct culture, ancient traditions and a fascinating history. The hotel is an inclusive blend of contemporary design and International services standards, offering a unique experience to the discerning traveler. The Hotel offers a range of accommodation across its 393 elegant, well equipped rooms and suites. The cuisine offering, rich with ITC Hotels' brands, comprises of K&K - a speciality Indian restaurant and Pavilion 75, the all day dining restaurant. Soon to be launched are Ghungroo, a contemporary night club that provides an ideal ambience to unwind and Shanghai Club - a signature restaurant serving authentic Chinese cuisine. State-of-the-art conference facilities of close to 1600 meter square including two spacious banquet venues and two meeting rooms, provide ample room to deliberate or celebrate any occasion. The recreation, beauty and fitness facilities comprise of a Swimming Pool, Gymnasium, Beauty Salon and a Club lounge to relax and rejuvenate. The hotel is a perfect expression of the locale and evokes both the warmth and the cosmopolitan panorama of the Capital City. ... more   less 
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Also Known As:
Lebua New Delhi Hotel New Delhi

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