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“Needs a final coat for the Complete Look !” 4 of 5 stars
Review of WelcomHotel Dwarka

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WelcomHotel Dwarka
5.0 of 5 Hotel   |   Plot No. 3 Sector 10, New Delhi 110075, India (Formerly The Emporio Hotel)   |  
Hotel amenities
Ranked #34 of 608 Hotels in New Delhi
Mumbai (Bombay), India
Top Contributor
95 reviews 95 reviews
49 hotel reviews
Reviews in 41 cities Reviews in 41 cities
90 helpful votes 90 helpful votes
“Needs a final coat for the Complete Look !”
4 of 5 stars Reviewed March 18, 2014

There is a Japanese word called "KYOKA" which means a very beautiful flower, reflected in a mirror. The welcome hotel can become one soon coz the reflection is still a little askew ! There are some minute details which need attention to make the coat look complete !!

Let's look at the flower now.

It is very conveniently located, bang opposite Dwarka Sector 10 Metro station on one side and commissioner of Police's office on the other side ! ITC took over management of this property recently from Lebua. The building is huge and has Pinnacle Mall at basement and ground floor. Which houses 2 QSRs and almost all outlets of Reliance from Electronics to clothing to grocery. The hotel has a expansive lobby. It can be made a bit more impressive to look at for the KYOKA factor ! Staff are friendly,very helpful and forthcoming.....typical ITC pattern

They have a nice and well done Coffee Shop, Nicely done restaurant K&K and a bar. They also have a cute little Patisserie. The rooms are spread over in a circular fashion. And they are comfy and spacey too. Food is a delight for tastebuds. Breakfast buffet is a nice lavish spread. Restaurant staff are ever attentive and non intrusive. The wada's were a little soggy and when I mentioned the same to chef, he said we will set it right. And he did it...served hot crispy wada's on a plate within 10 mins at my table himself ! That deserves a pat

The final coat which is needed

The approach to the hotel lobby from the entrance gate looks neat and manicured. But you can see some pots lined up on the porch wall when your car is climbing towards the entrance/lobby. This looks like an eye soar when everything around is so neat and trimmed. They can replace those down market looking pots with vertical creeper combinations like Golden Pothos & azalea or philodendron & Ivy etc which grow from top to bottom and gives that complete touch. The rooms are spacey and well appointed but the mini bar is an Empty Fridge !! Unimaginable in ITC properties. I don't know if this was an exception or all rooms are sporting an empty fridge. And they should also look at replenishments in the rooms like placing 2 bath room slippers and 2 bath robes etc etc if two people are checking in. which almost all other ITC properties do. But here everything was one each. And it feels odd to dial 6 and ask for them the moment you unpack. Hope they set this right ASAP and keep the ITC flag which we like, flying high

So there it is....8 out of 10

Room Tip: Ask for the rooms on the reception lobby side of the hotel. It's quite a walk If you get a room...
See more room tips
  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_WelcomHotelDwarka, General Manager at WelcomHotel Dwarka, responded to this review, March 19, 2014
'Greetings from WelcomHotel Dwarka'

At the outset, I would like to take this opportunity to thank-you for choosing to stay at 'WelcomHotel Dwarka'. We are delighted to note that you have appreciated the hospitality displayed by our Associates.

I have taken note of your feedback regarding pots on the porch, empty fridge and replenishments in rooms amongst others and sincerely apologize for the dissonance faced. Please be assured that necessary corrective action has been initiated in order to enhance our services.

We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'.

With Best Regards,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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316 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
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  • Italian first
  • Japanese first
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English first
Bengaluru (Bangalore), India
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 16, 2014 via mobile

I am a long term guest in this hotel on business and would recommend it to anyone.
The service is exceptional, the smiling staff really go out of their way to make you feel comfortable. The rooms are comfortable and large. The food is spot on with a wide variety of choice. It is quite close to the airport and a metro station is a few minutes walk. Has a reasonable gym and a nice pool.

  • Stayed March 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_WelcomHotelDwarka, General Manager at WelcomHotel Dwarka, responded to this review, March 18, 2014
'Greetings from WelcomHotel Dwarka'

Thank you for your review on Tripadvisor. We are delighted to note that you have appreciated the services of our Hotel and the hospitality displayed by our Associates.

Your feedback is greatly appreciated and would most certainly help us in our "Quest for Quality".

We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'.

With best regards,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 13, 2014

I would like to thank all the staff who took care of us and made our stay at the hotel extremely enjoyable. The hotel itself is very well designed, the room are spacious we'll lit clean and comfortable. The breakfast and dining menus are superb and there is plenty to choose from. The food quality is excellent and to match it is an equally good waiting service. I would like to thank Mr Matthews the front desk Manager and his support staff for all the assistance provided. We shall certainly recommend this hotel to our family members and friends.
Many many thanks from Ambereen & Abdul Hannan.
Also many many thanks from Dr. Sheila and Dr. Zahid

Room Tip: Our room had a good view on level 7 and our friend had a good view from level 8 as well.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_WelcomHotelDwarka, General Manager at WelcomHotel Dwarka, responded to this review, March 18, 2014
'Greetings from WelcomHotel Dwarka'

Thank you for your review on Tripadvisor. We are delighted to note that you have appreciated the services of our Hotel and the hospitality displayed by our Associates. Your feedback is greatly appreciated and would most certainly help us in our "Quest for Quality".

Your appreciation has been conveyed to Mathew and I am sure that your recommendation will go a long way in encouraging him.

We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'.

With best regards,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
1 review
5 of 5 stars Reviewed March 10, 2014

I had booked a suite for my sister and brother in law this February.The rooms are very spacious ,clean and tidy.The ambiance of the hotel is lovely and the staff is wonderful .I would like to make a special mention here of Mr.Roshan Matthew, who was extremely helpful and made special arrangements for my newly wed sister and brother in law.They had an amazing stay.I would like to thank the entire team for making a memorable day even more memorable.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_WelcomHotelDwarka, General Manager at WelcomHotel Dwarka, responded to this review, March 18, 2014
'Greetings from WelcomHotel Dwarka'

Thank you for your review on Tripadvisor. We are delighted to note that you have appreciated the services of our Hotel and the hospitality displayed by our Associates. Your feedback is greatly appreciated and would most certainly help us in our "Quest for Quality".

Your appreciation has been conveyed to Roshan Mathew and I am sure that your recommendation will go a long way in encouraging him.

We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'.

With best regards,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rome, Italy
1 review
5 of 5 stars Reviewed March 8, 2014 via mobile

To whom it may concern,
I want to express the senses of the great good feelings received from : mr. Simran, Saurab, and mrs Neha Sharma, and mrs Geeta Moolchaandani.
They have really put all their gentle and prompt effort to make me feel looked after, helped in any possible problem like I was home, theese are the kind of rare individuals that any skill and lucky manager schould find to have an easy going in his. Work.
I hope to find them again next time I will travel to N.Delhi.
Thanks a lot to all them !
Dr. Lombardi

I

Stayed March 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_WelcomHotelDwarka, General Manager at WelcomHotel Dwarka, responded to this review, March 18, 2014
'Greetings from WelcomHotel Dwarka'

Thank you for your review on Tripadvisor. We are delighted to note that you have appreciated the hospitality displayed by our Associates.

Your appreciation has been conveyed to Simran, Saurab, Neha & Geeta, and I am sure that your recommendation will go a long way in encouraging them.

We thank you once again and do look forward to the pleasure of welcoming you back.

With best regards,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 5, 2014

We stayed here for a night during Feb 2014 before travelling onwards to Goa. The hotel is situated very close to the metro and a short drive to the airport. The hotel was clean and tidy with good sized rooms and facilities. The food both breakfast and dinner had good variety and choice. The staff at this hotel were exceptional. There was nothing that was too much trouble. I would highly recommend this hotel.

  • Stayed February 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_WelcomHotelDwarka, General Manager at WelcomHotel Dwarka, responded to this review, March 6, 2014
'Greetings from WelcomHotel Dwarka'

Thank you for your review on Tripadvisor. We are delighted to note that you have appreciated the services of our Hotel and the hospitality displayed by our Associates.

Your feedback is greatly appreciated and would most certainly help us in our "Quest for Quality".

We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'.

With best regards,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ahmedabad
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed March 4, 2014

I liked the hotel for its regular ITC features- friendly staff, good food, clean rooms and affordability. However I was told this is a recent acquisition by ITC which was quite evident, a lot of the floors were not operational and after we checked in we were made to wait for more than half a day to get our second room. Till then the four of us had to be holed up inside the same room which became cramped up. Also, room service, though perfect in order executions, was way too slow. Else everything else was quite good- room sizes are lavish and interior is well done up. I would definitely like to visit again.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_WelcomHotelDwarka, General Manager at WelcomHotel Dwarka, responded to this review, March 10, 2014
'Greetings from WelcomHotel Dwarka'

At the outset, I would like to take this opportunity to thank-you for choosing to stay at 'WelcomHotel Dwarka'.

I have taken note of your feedback regarding room & room services and sincerely apologize for the dissonance faced. Please be assured that necessary corrective action has been initiated in order to enhance our services.

We value your patronage and sincerely hope that you will treat this as a one off incident and provide us with another opportunity to restore your confidence in 'WelcomHotel Dwarka'.

With Best Regards,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about WelcomHotel Dwarka

Address: Plot No. 3 Sector 10, New Delhi 110075, India (Formerly The Emporio Hotel)
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Luxury Hotel in New Delhi
#26 Business Hotel in New Delhi
#32 Family Hotel in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:5 star — WelcomHotel Dwarka 5*
Number of rooms: 394
Official Description (provided by the hotel):
Location: 20 minute drive from Indira Gandhi International Airport - Distance to Airport 13.00 Km. Easy access to the Delhi Metro System and the NH 8 Highway. Conveniently connected to the airport, the Hotel is in New Delhi (Dwarka), close to Dada Dev Mandir. Distance from City Center 22.00 Km. Conveniently located in Asia's largest sub-city Dwarka, WelcomHotel Dwarka New Delhi invites you to discover one of the world's most vibrant cities filled with a distinct culture, ancient traditions and a fascinating history. The hotel is an inclusive blend of contemporary design and International services standards, offering a unique experience to the discerning traveler. The Hotel offers a range of accommodation across its 393 elegant, well equipped rooms and suites. The cuisine offering, rich with ITC Hotels' brands, comprises of K&K - a speciality Indian restaurant and Pavilion 75, the all day dining restaurant. Soon to be launched are Ghungroo, a contemporary night club that provides an ideal ambience to unwind and Shanghai Club - a signature restaurant serving authentic Chinese cuisine. State-of-the-art conference facilities of close to 1600 meter square including two spacious banquet venues and two meeting rooms, provide ample room to deliberate or celebrate any occasion. The recreation, beauty and fitness facilities comprise of a Swimming Pool, Gymnasium, Beauty Salon and a Club lounge to relax and rejuvenate. The hotel is a perfect expression of the locale and evokes both the warmth and the cosmopolitan panorama of the Capital City. ... more   less 
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Also Known As:
Lebua New Delhi Hotel New Delhi

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