People and their attitude is all that it takes for a place especially a fine dining restaurant to be rated as excellent or a terrible one and we for one had one of the worst experiences ever!
Our table for a family of 15 was booked well in advance and i see no reason why the restaurant could not have been well prepared especially after having been well informed of our visit and the special occasion associated with it (birthday) .
The manager - a Mr Praveen Singh is probably one of the most impolite, rude and of indifferent character that I have ever come across in all my visits to fine dining restaurants within Delhi (forget comparing it to an all India level !)
The service was pathetic, the food very average and to top it i repeat the staff very very nonprofessional.
Well i really would not blame them since they were being led by an equally incompetent and stubborn manager!
We had RESERVED a table in their open terrace since the weather was just perfect , however the table was covered with a thick layer of dust which was obviously not cleaned before the cutlery was laid out, on complaining to the manager about the same he of course came up with the lame excuse of it being outdoors, well i could have bought that excuse had it not been for a thick layer of dust, however he didn’t even offer to have it cleaned up , rather we had to eat our entire meal ( a good 2.5 hours) in that thick layer of dust!
The drinks once ordered came at their own will, few of them even delayed by as much as 20 mins upon arrival of the first one..to top it all the waiters didnt recall who had ordered which drink with them being served at random to the guests.
The snacks which too had been ordered much before the arrival of all the guests came in as much as half an hour late after all had arrived.
To top it all the complimentary breads were only served once the appetizers were almost done with! Not sure what kind of a routine the management follows here.
I could just go on with quite a few more examples of their un-courteous behaviour but i rather not spoil my mood any further! This is a big place with seating for 100 odd guests but obviously they cannot cater to large groups!
I do wish they appoint basic educated and 'hospitable' staff who have actually undergone some level of professional hospitality training with an immediate change of their manager cause I do see potential in this place.
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