I had booked room + breakfast. On arrival at 2:30am after a long intercontinental flight, I was offered an upgrade to a luxury room for 2000irp. I was told that this includes free breakfast at my room and free internet. As I intended to sleep longer I accepted. After the first night I had chosen the room breakfast option (scrambled eggs + toast). The second morning normal breakfast.
On checkout at 11pm for my late night flight back home (I paid for the full night incl breakfast) they wanted to charge me - beside the 2000 rupees per night not only the normal breakfast but also the room breakfast and of course the Internet. After strong intervention they accepted not to charge for Internet and normal breakfast but I had to pay for the room breakfast (they argued I ordered it after breakfast time at 1200noon).
This all although nobody told me about this restriction AND although I paid full price for the last night (incl. breakfast I never had).
On top of it I realized that they did NOT cancel my credit card deposit at check in of an amount of 45.000 irp. They told me that will only happen after 3days (and I am not sure if they would have done it without my intervention).
I am asking my self if this all happened on purpose or because of carelessness (I do not know what is worse)
I used to have Diamond status at hhonors - After this experience I am sure not to get to this level again - will avoid Hilton wherever I could.
- Official Description (provided by the hotel):
- Located just off the DND Flyway, this New Delhi hotel is a 10 to 20 minute drive from the commercial hub of NOIDA and Pragati Maidan and offers easy access to key business districts Mohan Cooperative Industrial Area, Jasola and Nehru Place. Stay connected during your stay in the 24-hour business center which features a boardroom and two meeting rooms or host an event in the 5000 sq. ft. conference and banqueting facility for up to 650 guests. This New Delhi hotel is a 25-minute drive from shopping at Connaught Place in Delhi's city center and a 10 to 20 minute drive from tourist attractions like the Akshardham Temple, Rajghat, Old Fort and Humayun's Tomb. The metro station is just 500 meters away and the hotel is also close to the new Taj Expressway, making it the perfect base for guests visiting the Taj Mahal in Agra. This Delhi hotel's 193 guest rooms, including two suites, start at a spacious 333 sq. ft., some of the largest accommodation in the city. Dine in Cafe on 3, the all-day dining restaurant that serves Asian and Mediterranean cuisine and Roadhouse Bar & Grill that offers quintessential American cuisine. Relax by the outdoor swimming pool or enjoy a work out in the fitness center. Guests are welcome to use the facilities at the adjacent Crowne Plaza New Delhi Noida Mayur Vihar including dining at Infinity, the Italian influenced all day dining restaurant, and Eros Spa. ... more less
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