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“Very Cozy and Nice Stay !” 4 of 5 stars
Review of Crowne Plaza New Delhi Rohini

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Crowne Plaza New Delhi Rohini
5.0 of 5 Hotel   |   Twin District Centre, Sector 10, Rohini, New Delhi 110085, India   |  
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Ranked #19 of 626 Hotels in New Delhi
Certificate of Excellence
Bengaluru (Bangalore), India
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
54 helpful votes 54 helpful votes
“Very Cozy and Nice Stay !”
4 of 5 stars Reviewed March 13, 2013

When i landed in Delhi and asked the taxi driver about the distance to Crowne plaza, Rohini he said approx one and half hour ! But the drive was really worth as the hotel looked reall welcoming and right from the doorman to the reception team , the staff were really courteous. The check in process was also really quick with not much delay. Rooms are real spacey and chic. Beds are real comfortable and cozy. Not able to upload the photos as the memory chip got corrupted. i had the brunch in the Coffee shop and the food was real tasty ! Breakfast had a real large spread and we had to choose what to eat ! Great food in short ! After the 3 day stay at Crowne, I didnt feel like getting back ! There is a Shoppers' Stop adjoinign the hotel and also for the fun lovers, there is a Theme park on the left hand side of the hotel. Restaurants/ malls are within 3- 4km reach on the main road.

Room Tip: We stayed on the 12th floor and yes all the rooms are nice ! Choose any one !
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ranjan B, General Manager at Crowne Plaza New Delhi Rohini, responded to this review, March 14, 2013
Dear Guest,

Warm greetings from Crowne Plaza New Delhi Rohini!

We thank you for your valuable feedback and appreciating comments. We are really glad to know that you liked our product and services at the hotel. You motivating comments have been shared with the team. We look forward to welcoming you again, soon!

Best regards,
Ranjan Banerjee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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271 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
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English first
Madrid
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed March 7, 2013

We booked through Hotwire which supposed to be a bargain price but when I later compared it with their regular rate it was just the same. Really it turned out to be a trap where we paid regular rate, were forced to come to another, remote side of the city and were treated all the way like we were second class customers.
On arrival they didn't even ask if we required a twin or a double room (Hotwire didn't give us option at the time of booking) and just wrongly assumed it was a double. We then lost half an hour while they were preparing another room for us.
The breakfast was not up to to a 5 star hotel and service neither. Quality is good but choice is limited. My table was cleared twice while I was bringing another breakfast item. I also ordered a double shot latte and received 2 big lattes...
In the morning they were trying to keep us hostages trying to force us to take their limousine service to the airport and refusing to call a local taxi. I just called my usual Delhi driver instead.
This pseudo 5 star hotel needs to learn that a true 5 star service is to give your guest what he wants and not to bleed him of his resources.
In one word, this hotel left me perplex...

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ranjan B, General Manager at Crowne Plaza New Delhi Rohini, responded to this review, March 14, 2013
Dear Guest,

Greetings from Crowne Plaza New Delhi Rohini!

We thank you for taking out time to share your comments with us. We regret that your stay with us was not satisfactory and that you were not happy with the services.

We would like to inform you that the room rates are very dynamic and keep changing on a regular basis. Also, the concierge at the hotel offers a hotel cab for the safety and security reasons and for a better guest experience.

We take your constructive feedback as a way to improve our services through training initiatives. We hope that you would give us a chance to offer you our warm hospitality again.

Look forward to welcoming you.

Best regards,
Ranjan Banerjee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Agra
Senior Contributor
39 reviews 39 reviews
33 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 5, 2013

The crowne plaza rohini is a little far off from the main city but that is the only downside to the hotel.
The metro station is right outside the hotel and it connects to the city centre in 30-40 mins.
Have stayed here a couple of times and the price the hotel offers is unmatchable for any other hotel in its class in delhi.
The buffet served by the hotel is simply superb.
The rooms are nicely done up and have modern feel to it.
The beds are comfortable and i had a nice sleep.
The hotel staff is very good and the service levels are pretty decent
Apart from the location which is a little away from the main city nothing can be complained about the hotel.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ranjan B, General Manager at Crowne Plaza New Delhi Rohini, responded to this review, March 14, 2013
Dear Guest,

Greetings from Crowne Plaza New Delhi Rohini!

Thank you for your valued comments. We are extremely delighted to know that you liked the hotel and that our team made your stay as comfortable as it can be. We appreciate your comments.

We look forward to serving you again.

Best regards,
Ranjan Banerjee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kannur
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 27, 2013

I stayed recently (Feb 2013) for two days on a business trip. I have gone through a few reviews posted on the website and had a chance to see the same at the hotel. Even though the hotel manager has responded to every comments on this website, there is little changes on the ground.

Good

Excellent restaurent and many items for the breakfast and lunch. The room was clean, but small. There is a railway station near by.

Bad

Far away from everywhere - city, airport etc.
Nothing is near by..
Very unhelpful staff at the front desk.
Had a power shortage and it did not come back for 5 minutes or so - No backup power?
I have asked to call a local taxi, but the bell boy wanted to offer me the hotel car instead for almost 3 times the actual cost!. He could only give me the number of local taxi. After insisting to call the taxi, he obliged to do it. But eventually I had to take the taxi.

Room Tip: Do not use the hotel taxi Pack patience in your luggage.
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ranjan B, General Manager at Crowne Plaza New Delhi Rohini, responded to this review, March 4, 2013
Dear Guest,

Thank you very much for taking the time and sharing your feedback with us. We are happy to know that you liked our buffet at Mosaic. We apologise for the discomfort that was caused to you during your recent stay with us. We would like to inform you that the hotel has 24-hour power back up. The staff at the Concierge offered the hotel cab for safety and security reasons and for a better guest experience.

While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Look forward to welcoming you again.

Best regards,
Ranjan Banerjee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide River, Australia
Senior Contributor
46 reviews 46 reviews
30 hotel reviews
Reviews in 32 cities Reviews in 32 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed January 27, 2013

This hotel is very nice- the room was very nice. All furniture and fittings are new and everything is clean. The breakfast was good as was the room service. The problem is that the hotel is located quite a hike from the city. We were only travelling to the train station anyway (train to agra), and it was only 20 minutes, but this was at 5am. I imagine it would take a long time to get anywhere during the day. Staff were helpful and friendly. The first night I was there (a Sunday) they had a party going on downstairs, which I think is a weekly occurence. The noise could keep you up if a light sleeper.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ranjan B, General Manager at Crowne Plaza New Delhi Rohini, responded to this review, January 31, 2013
Dear Guest,

Warm greetings from Crowne Plaza New Delhi Rohini!

We thank you for your feedback and are happy to know that you liked the room and dining services at the hotel. We apologise for any inconvenience that you may have experienced during your stay with us and assure you of best of the services in your next visit to the hotel.

Look forward to welcoming you again!

Best regards,
Ranjan Banerjee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delhi
Top Contributor
63 reviews 63 reviews
33 hotel reviews
Reviews in 32 cities Reviews in 32 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 25, 2013

I would rate Crowne Plaza (Rohini) as the best property in North Delhi locality. The hotel is lavishly built with excellent facilities. I would say it has the best Decor as well as brilliant rooms. The rooms are spacious with best of class ammenities (large LCD combined with Bose music systems etc). The categories are Standard Rooms (are big enough), Deluxe, Suite Room & Presidential Suite. As we were staying in a group so booked all sorts of rooms except Presidential Suite. Hotel has many restaurants - Mosiac (24 hrs Cafe), Spice Art (Indian Speciality Restaurant) & Connexions (Bar - with a big wine cellar). Food quality is amazing as we tried all sorts of cusine in our 3 days stay. Hotel also maintains good service with friendly staff. Though the hotel is placed remotely from Central Delhi, but the place is quiet & one would enjoy the stay.

Room Tip: Rooms start from 5th Floor & above. Each floor has a mix of all sort of rooms. Avoid staying in...
See more room tips
  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ranjan B, General Manager at Crowne Plaza New Delhi Rohini, responded to this review, January 31, 2013
Dear Guest,

Warm greetings from Crowne Plaza New Delhi Rohini!

We thank you very much for taking out time and sharing your feedback with us.

We are delighted to know that you were impressed by the spectacular products and the efficient services.

We look forward to another opportunity of welcoming and serving you again at the hotel.

Best regards,
Ranjan Banerjee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
1 review
5 of 5 stars Reviewed January 23, 2013

We conducted a corporate event on January 5, 2013 at the hotel and also had rooms for our our guests and team. The team at the hotel was extremely cooperative and the service was excellent! All the participants in our event appreciated the arrangements and we can't praise enough the contribution of the hotel's team in making this event memorable for all of us.

Regarding the stay facilities, we had 15 Deluxe rooms and 1 Suite. All of the rooms were extremely comfortable and once again, the service was excellent. All rooms had a nice view, the room service was prompt and courteous and the buffet breakfast on all days was scrumptious.

The hotel is far away from the hustle and bustle of Delhi and is located in Rohini area, which doesn't make one feel the suffocation that one gets while in Delhi. A welcome change for those who value their sleep and peace of mind. We strongly recommend business travellers to try the hotel and feel the difference themselves.

We look forward to holding our events at Crowne Plaza New Delhi Rohini, every year. It simply has been that good for us!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ranjan B, General Manager at Crowne Plaza New Delhi Rohini, responded to this review, January 31, 2013
Dear Guest,

Warm greetings from Crowne Plaza New Delhi Rohini!

We thank you for sharing your wonderful experience with us. We are extremely delighted to know that you were impressed by our warm hospitality, spectacular products and efficient service in all the areas. Your motivating and appreciating comments have also been shared with the team members.

We look forward to another opportunity of welcoming you at the hotel, very soon!

Best regards,
Ranjan Banerjee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza New Delhi Rohini

Address: Twin District Centre, Sector 10, Rohini, New Delhi 110085, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 626 Hotels in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Crowne Plaza New Delhi Rohini 5*
Number of rooms: 183
Official Description (provided by the hotel):
A promising landmark of North West Delhi, Crowne Plaza New Delhi Rohini offers facilities and amenities ensuring seamless conduct of business requirements, by extending warm service to business and leisure travellers. The hotel has 50,750 sq. ft. meeting space, one of the largest in Delhi/NCR, with an attractive choice of indoor / outdoor venues. These venues are ideal for conferences, events, weddings and other social functions accommodating up to 2000 people. The 183-room hotel offers modern in-room facilities along with a wide range of dining and relaxation options. The hotel has an award winning Indian specialty restaurant, Spice Art, an all-day dining restaurant, Mosaic, a bar ConneXions with an exclusive wine cellar and a pastry shop, Deli. It also has a relaxation spa, Adya (specializing in Asian and European therapies) comprising of therapy rooms, a unisex salon, a well-equipped gym and an outdoor swimming pool. The hotel's close proximity to shopping complexes, local entertainment attractions and educational institutions makes it the North West Delhi’s preferred destination to meet and celebrate. ... more   less 
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