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“Far away from EVERYTHING and NOT a tourist or business hotel” 3 of 5 stars
Review of Crowne Plaza New Delhi Rohini

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Crowne Plaza New Delhi Rohini
5.0 of 5 Hotel   |   Twin District Centre, Sector 10, Rohini, New Delhi 110085, India   |  
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Ranked #24 of 608 Hotels in New Delhi
London
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
27 helpful votes 27 helpful votes
“Far away from EVERYTHING and NOT a tourist or business hotel”
3 of 5 stars Reviewed January 21, 2013

Rohini is not New Delhi. Rohini is an outer district of New Delhi. Cab drivers will be clear in telling you this when trying to up fares.

The Crowne Plaza is nice enough...not sure it's up to 5* with service though. Whilst most service is okay, there were several times staff did not follow through with their promises - especially with Wifi codes! Wifi is not free anywhere in the hotel, and even if you 'upgrade' to a club room package, you need to request new codes for each device you have each day. However the codes rarely get delivered to your room as promised, neither are calls returned with the codes....a frustrating enough experience having to do this daily for each device and then simply not receive them after a request.

The upgrade to a club room is a bit of a rip-off. There is no private 'club room' with free drinks and canapes as offered by other Crowne Plazas. You get a slightly bigger room, wifi (Insha'Allah), "drinks between 6-8"...Indian whisky and wine - no thanks, and high tea.

We saw 2...possibly 3 tourists in this entire hotel during our week stay. Same with anyone looking remotely like they might be staying for business. Possibly due to the remote location - unless you leave at 6am, you'll be stuck in traffic for hours to get anywhere. Hours - guaranteed. There's a Metro station nearby, however you have to walk through mud to get to it and an extremely busy and hostile road junction. The metro station is at the end of the line, and after approximately 45 minutes, you'll need to change lines to get to Connaught Place which in total will take approximately an hour (walking, line changes etc). The Metro is EXTREMELY busy...at all times we rode it...weekdays, weekend evenings - you name it.

This hotel's primary market is Indian weddings. Although the first one or two are quirky and fun to see, you quickly gain a sense that you're a fish out of water in all areas of the hotel. Also as 'everyone know's everyone' (which is to be expected for weddings) there can be quite a lot of communal noise in the common areas outside your room and from inside rooms very late at night for after-parties (requests to reception to contain noise ignored).

There is also a weird outdoor venue next to the hotel which has flashing skylights and clearly audible music till past 1am on certain nights...joy.

The only plus about this hotel is the room service. It's fast, fresh, tasty and well priced. However such good room service is a paradox as there is nothing decent even remotely near the hotel should you feel like dining out.

The area is horrible. Dusty, ugly, rough. We hated "Delhi" for our first few days, however after a week realised that there are other areas of Delhi we'll be staying in next time...Insha'Allah!

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ranjan B, General Manager at Crowne Plaza New Delhi Rohini, responded to this review, January 31, 2013
Dear Guest,

Warm greetings from Crowne Plaza New Delhi Rohini!

We sincerely apologise for the disappointment you experienced during your recent visit to Crowne Plaza New Delhi Rohini. I understand that your experience was not a pleasant one and has affected your impression of the hotel.

We would like to inform you that the hotel caters to all segments of business including corporate, MICE , social and leisure. The evening cocktails are served at ConneXions bar for the Club room guests. Also, the hotel is located adjacent to Adventure Island, an amusement park and Metro Walk, a shopping mall.

Your constructive feedback is important to us as it is an opportunity to improve our services.

We hope and look forward to another opportunity to serve you on your next visit to the city.

Thank you again for your valuable feedback.

Best regards,
Ranjan Banerjee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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208 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
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English first
Dublin, Ireland
Top Contributor
168 reviews 168 reviews
32 hotel reviews
Reviews in 27 cities Reviews in 27 cities
141 helpful votes 141 helpful votes
5 of 5 stars Reviewed January 9, 2013

This hotel is very nice, it really feels like a 5 star hotel. The room was very nice, cozy, elegant and very modern. Unfortunately its location is really bad and far from basically everything, so I had to change the hotel after the first night. Our check in was not very good, receptionists were not very friendly and it took forever to get to the room.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ranjan B, General Manager at Crowne Plaza New Delhi Rohini, responded to this review, January 14, 2013
Dear Guest,

Warm greetings from Crowne Plaza New Delhi Rohini!

We thank you for your valuable feedback. We are delighted to know that you liked our product.

We also apologise for the inconvenience that has been caused to you because of the inefficient services at the front desk. We have taken your feedback very constructively and would like to assure you of best of the services on your next visit to the city.

We sincerely hope and look forward to serving you better. Please give us an opportunity.

Best regards,
Ranjan Banerjee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 5, 2013

We stayed at this hotel for 2 nights while visiting Delhi as part of a 2 week trip to India. We found the front desk staff to be somewhat unwelcoming; they seemed bored/tired and uninterested. Another really big problem with this hotel is that it's really far from most of the tourist sites of Delhi, with all the traffic it takes at least one hour to get INTO the city- we unfortunately wasted a lot of time getting to and from the hotel daily. They did offer car service which took us to Agra and back, although the driver was really aggressive- we actually rear-ended another car, a vacation nightmare in itself. Breakfast and dinner at the buffet/ Spiceart restaurant left much to be desired (and were incredibly expensive in my opinion). Some positive points: the concierge was incredibly helpful in directing us to city sights and shopping areas and even told the driver where to go for us. The room was actually quite beautiful, spacious, comfortable, and clean, a nice oasis from the hectic city outside. If I had to come to Delhi again, I would probably prefer to stay somewhere else, closer to the city center.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ranjan B, General Manager at Crowne Plaza New Delhi Rohini, responded to this review, January 14, 2013
Dear Guest,

Warm greetings from Crowne Plaza New Delhi Rohini!

We sincerely apologise for the disappointment you experienced during your recent visit to Crowne Plaza New Delhi Rohini. I understand that your experience was not a pleasant one and has affected your impression of the hotel. Please be assured that we have taken your constructive feedback seriously as it is an opportunity for us to improve our services.

We also would like to thank you for the appreciation for the rooms and the concierge staff.

We request you to give us an opportunity to serve you better on your next visit to the city.

Look forward to welcoming you.

Best regards,
Ranjan Banerjee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
5 of 5 stars Reviewed December 30, 2012 via mobile

Stayed in this hotel for 4 nights. Gorgeous hotel! Posh place. Excellent service. The staff is very friendly. All requests responded with lightning speed. The room is very nice, clean. Deficiencies were noted. The next visit will stop in this hotel. I recommend to all!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
5 of 5 stars Reviewed December 30, 2012 via mobile


I had stayed in this hotel for 2Nts. I had reached hotel early morning and they arranged for early check-in. Room was neat, Bed was good and toiletries were great. Overall i had a great stay in this hotel.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ranjan B, General Manager at Crowne Plaza New Delhi Rohini, responded to this review, January 1, 2013
Dear Guest,

The entire team of Crowne Plaza New Delhi Rohini wishes you a very happy and prosperous New Year 2013!

We thank you for your valuable feedback with regards to your recent stay with us. The team is delighted to know that you liked the hotel room and that we could contribute our bit in making your stay comfortable.

We look forward to serving you again, soon!

Best regards,
Ranjan Banerjee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai
Senior Contributor
38 reviews 38 reviews
34 hotel reviews
Reviews in 28 cities Reviews in 28 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed December 26, 2012

Although location is good since it's well within city and also adjacent to a mall, still I didn't have an enjoyable experience.
As soon as I reached, before I could get down, the valet parking driver drove off so fast that he smashed the back door on my shoulder. More damaging was the fact that the boy seemed unapologetic at all !!
Secondly, if you are amongst those who need newspapers as first thing in the morning, then better avoid this property. I didnot get newspaper upto 8am and on enquiring with the reception they confrmed that newspapers are delivered by 7am without realising that it was already 8 when they were talking to me. I couldnot find newspapers even at reception until 8:30am .
Overall, atmosphere within the property is also very dull and docile - staffs are not energetic or agile.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ranjan B, General Manager at Crowne Plaza New Delhi Rohini, responded to this review, January 1, 2013
Dear Guest,

A very happy and prosperous New Year to you!

We sincerely apologise for the disappointment you experienced during your recent visit to Crowne Plaza New Delhi Rohini. I understand that your experience was not a pleasant one and has affected your impression of the hotel.

We would like to mention that the newspapers are delivered on a regular basis without any time delay and are hanged on the door as per our service standards.

Your constructive feedback is important to us as it is an opportunity to improve our services.

We hope and look forward to another opportunity to serve you on your next visit to the city.

Thank you again for your valuable feedback.

Best regards,
Ranjan Banerjee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Decatur, Georgia
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 20, 2012

We stayed at this hotel for 5 nights during our trip to India and found it a welcome escape at the end of long days in the crowded city. The hotel is beautiful and the staff incredibly helpful. For Crowne Plaza members, the club level was under construction at the time of our stay, which was disappointing. But the other facilities were incredible, and the in-house restaurant Spice Art was one of our favorite meals during the entire 2 week trip. It's far outside the city center for those looking for tourism, but a good spot for anyone visiting family or businesses in the area.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ranjan B, General Manager at Crowne Plaza New Delhi Rohini, responded to this review, December 21, 2012
Dear Guest,

Warm greetings from Crowne Plaza New Delhi Rohini!

We thank you for your valuable feedback on your recent stay with us.

We are delighted to know that you liked the product and services at the hotel.

With great pride we would like to inform you that Spice Art restaurant has been recognised by GQ magazine (a Conde Nast publication) as one of the top 17 new restaurants of India and also won the Times Food Award 2012 as a 'Noteworthy Newcomer'. We are delighted to know that we could share that happiness with you at Spice Art.

We look forward to welcoming you and near ones again, soon!

Best regards,
Ranjan Banerjee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza New Delhi Rohini

Address: Twin District Centre, Sector 10, Rohini, New Delhi 110085, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 608 Hotels in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza New Delhi Rohini 5*
Number of rooms: 183
Official Description (provided by the hotel):
A promising landmark of North West Delhi, Crowne Plaza New Delhi Rohini offers facilities and amenities ensuring seamless conduct of business requirements, by extending warm service to business and leisure travellers. The hotel has 50,750 sq. ft. meeting space, one of the largest in Delhi/NCR, with an attractive choice of indoor / outdoor venues. These venues are ideal for conferences, events, weddings and other social functions accommodating up to 2000 people. The 183-room hotel offers modern in-room facilities along with a wide range of dining and relaxation options. The hotel has an award winning Indian specialty restaurant, Spice Art, an all-day dining restaurant, Mosaic, a bar ConneXions with an exclusive wine cellar and a pastry shop, Deli. It also has a relaxation spa, Adya (specializing in Asian and European therapies) comprising of therapy rooms, a unisex salon, a well-equipped gym and an outdoor swimming pool. The hotel's close proximity to shopping complexes, local entertainment attractions and educational institutions makes it the North West Delhi’s preferred destination to meet and celebrate. ... more   less 
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