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“Nice but far from city sights” 3 of 5 stars
Review of Crowne Plaza New Delhi Rohini

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Crowne Plaza New Delhi Rohini
5.0 of 5 Hotel   |   Twin District Centre, Sector 10, Rohini, New Delhi 110085, India   |  
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Ranked #19 of 626 Hotels in New Delhi
Certificate of Excellence 2014
New York City, New York
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Nice but far from city sights”
3 of 5 stars Reviewed January 5, 2013

We stayed at this hotel for 2 nights while visiting Delhi as part of a 2 week trip to India. We found the front desk staff to be somewhat unwelcoming; they seemed bored/tired and uninterested. Another really big problem with this hotel is that it's really far from most of the tourist sites of Delhi, with all the traffic it takes at least one hour to get INTO the city- we unfortunately wasted a lot of time getting to and from the hotel daily. They did offer car service which took us to Agra and back, although the driver was really aggressive- we actually rear-ended another car, a vacation nightmare in itself. Breakfast and dinner at the buffet/ Spiceart restaurant left much to be desired (and were incredibly expensive in my opinion). Some positive points: the concierge was incredibly helpful in directing us to city sights and shopping areas and even told the driver where to go for us. The room was actually quite beautiful, spacious, comfortable, and clean, a nice oasis from the hectic city outside. If I had to come to Delhi again, I would probably prefer to stay somewhere else, closer to the city center.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ranjan B, General Manager at Crowne Plaza New Delhi Rohini, responded to this review, January 14, 2013
Dear Guest,

Warm greetings from Crowne Plaza New Delhi Rohini!

We sincerely apologise for the disappointment you experienced during your recent visit to Crowne Plaza New Delhi Rohini. I understand that your experience was not a pleasant one and has affected your impression of the hotel. Please be assured that we have taken your constructive feedback seriously as it is an opportunity for us to improve our services.

We also would like to thank you for the appreciation for the rooms and the concierge staff.

We request you to give us an opportunity to serve you better on your next visit to the city.

Look forward to welcoming you.

Best regards,
Ranjan Banerjee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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261 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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2 reviews
5 of 5 stars Reviewed December 30, 2012 via mobile

Stayed in this hotel for 4 nights. Gorgeous hotel! Posh place. Excellent service. The staff is very friendly. All requests responded with lightning speed. The room is very nice, clean. Deficiencies were noted. The next visit will stop in this hotel. I recommend to all!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
5 of 5 stars Reviewed December 30, 2012


I had stayed in this hotel for 2Nts. I had reached hotel early morning and they arranged for early check-in. Room was neat, Bed was good and toiletries were great. Overall i had a great stay in this hotel.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ranjan B, General Manager at Crowne Plaza New Delhi Rohini, responded to this review, January 1, 2013
Dear Guest,

The entire team of Crowne Plaza New Delhi Rohini wishes you a very happy and prosperous New Year 2013!

We thank you for your valuable feedback with regards to your recent stay with us. The team is delighted to know that you liked the hotel room and that we could contribute our bit in making your stay comfortable.

We look forward to serving you again, soon!

Best regards,
Ranjan Banerjee
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Chennai
Senior Contributor
38 reviews 38 reviews
34 hotel reviews
Reviews in 28 cities Reviews in 28 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed December 26, 2012

Although location is good since it's well within city and also adjacent to a mall, still I didn't have an enjoyable experience.
As soon as I reached, before I could get down, the valet parking driver drove off so fast that he smashed the back door on my shoulder. More damaging was the fact that the boy seemed unapologetic at all !!
Secondly, if you are amongst those who need newspapers as first thing in the morning, then better avoid this property. I didnot get newspaper upto 8am and on enquiring with the reception they confrmed that newspapers are delivered by 7am without realising that it was already 8 when they were talking to me. I couldnot find newspapers even at reception until 8:30am .
Overall, atmosphere within the property is also very dull and docile - staffs are not energetic or agile.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ranjan B, General Manager at Crowne Plaza New Delhi Rohini, responded to this review, January 1, 2013
Dear Guest,

A very happy and prosperous New Year to you!

We sincerely apologise for the disappointment you experienced during your recent visit to Crowne Plaza New Delhi Rohini. I understand that your experience was not a pleasant one and has affected your impression of the hotel.

We would like to mention that the newspapers are delivered on a regular basis without any time delay and are hanged on the door as per our service standards.

Your constructive feedback is important to us as it is an opportunity to improve our services.

We hope and look forward to another opportunity to serve you on your next visit to the city.

Thank you again for your valuable feedback.

Best regards,
Ranjan Banerjee
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Decatur, Georgia
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed December 20, 2012

We stayed at this hotel for 5 nights during our trip to India and found it a welcome escape at the end of long days in the crowded city. The hotel is beautiful and the staff incredibly helpful. For Crowne Plaza members, the club level was under construction at the time of our stay, which was disappointing. But the other facilities were incredible, and the in-house restaurant Spice Art was one of our favorite meals during the entire 2 week trip. It's far outside the city center for those looking for tourism, but a good spot for anyone visiting family or businesses in the area.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ranjan B, General Manager at Crowne Plaza New Delhi Rohini, responded to this review, December 21, 2012
Dear Guest,

Warm greetings from Crowne Plaza New Delhi Rohini!

We thank you for your valuable feedback on your recent stay with us.

We are delighted to know that you liked the product and services at the hotel.

With great pride we would like to inform you that Spice Art restaurant has been recognised by GQ magazine (a Conde Nast publication) as one of the top 17 new restaurants of India and also won the Times Food Award 2012 as a 'Noteworthy Newcomer'. We are delighted to know that we could share that happiness with you at Spice Art.

We look forward to welcoming you and near ones again, soon!

Best regards,
Ranjan Banerjee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
131 reviews 131 reviews
57 hotel reviews
Reviews in 64 cities Reviews in 64 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed December 18, 2012 via mobile

Beautiful hotel, staff is really service orientated, and no tips expected. Western a la carte ok, but limited. Wine is expensive, but thats an indian tax problem. The bar is nice. Good rooms! One problem on level 15: slippery floor around toilet after showering, but the rest is excellent and clean. Loved the bed!

  • Stayed December 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ranjan B, General Manager at Crowne Plaza New Delhi Rohini, responded to this review, January 1, 2013
Dear Guest,

Crowne Plaza New Delhi Rohini wishes you a very happy and prosperous New Year 2013!

We thank you for your valuable feedback and are delighted to know that you liked the product and services at the hotel. Please accept our sincere apologies for the bathroom not meeting your expectations.

We look forward to an opportunity to serve you better next time and to make your experience a memorable one!

Best regards,
Ranjan Banerjee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delhi
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 17, 2012

the hotel is well maintained but at a distance from the main hub. however, there a few activities that can be done there except for visiting nearby shopping arcades. we had all meals at mosaic that offers a variety of cuisines.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ranjan B, General Manager at Crowne Plaza New Delhi Rohini, responded to this review, December 21, 2012
Dear Guest,

We thank you for your feedback and are pleased to know that you liked our all day dining restaurant, Mosaic.

We look forward to welcoming you and your near ones again, soon!

Best regards,
Ranjan Banerjee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza New Delhi Rohini

Address: Twin District Centre, Sector 10, Rohini, New Delhi 110085, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 626 Hotels in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Crowne Plaza New Delhi Rohini 5*
Number of rooms: 183
Official Description (provided by the hotel):
A promising landmark of North West Delhi, Crowne Plaza New Delhi Rohini offers facilities and amenities ensuring seamless conduct of business requirements, by extending warm service to business and leisure travellers. The hotel has 50,750 sq. ft. meeting space, one of the largest in Delhi/NCR, with an attractive choice of indoor / outdoor venues. These venues are ideal for conferences, events, weddings and other social functions accommodating up to 2000 people. The 183-room hotel offers modern in-room facilities along with a wide range of dining and relaxation options. The hotel has an award winning Indian specialty restaurant, Spice Art, an all-day dining restaurant, Mosaic, a bar ConneXions with an exclusive wine cellar and a pastry shop, Deli. It also has a relaxation spa, Adya (specializing in Asian and European therapies) comprising of therapy rooms, a unisex salon, a well-equipped gym and an outdoor swimming pool. The hotel's close proximity to shopping complexes, local entertainment attractions and educational institutions makes it the North West Delhi’s preferred destination to meet and celebrate. ... more   less 
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