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“Beautiful Escape” 4 of 5 stars
Review of Crowne Plaza New Delhi Rohini

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Crowne Plaza New Delhi Rohini
5.0 of 5 Hotel   |   Twin District Centre, Sector 10, Rohini, New Delhi 110085, India   |  
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Ranked #35 of 594 hotels in New Delhi
Decatur, Georgia
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“Beautiful Escape”
4 of 5 stars Reviewed December 20, 2012

We stayed at this hotel for 5 nights during our trip to India and found it a welcome escape at the end of long days in the crowded city. The hotel is beautiful and the staff incredibly helpful. For Crowne Plaza members, the club level was under construction at the time of our stay, which was disappointing. But the other facilities were incredible, and the in-house restaurant Spice Art was one of our favorite meals during the entire 2 week trip. It's far outside the city center for those looking for tourism, but a good spot for anyone visiting family or businesses in the area.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ranjan B, General Manager at Crowne Plaza New Delhi Rohini, responded to this review, December 21, 2012
Dear Guest,

Warm greetings from Crowne Plaza New Delhi Rohini!

We thank you for your valuable feedback on your recent stay with us.

We are delighted to know that you liked the product and services at the hotel.

With great pride we would like to inform you that Spice Art restaurant has been recognised by GQ magazine (a Conde Nast publication) as one of the top 17 new restaurants of India and also won the Times Food Award 2012 as a 'Noteworthy Newcomer'. We are delighted to know that we could share that happiness with you at Spice Art.

We look forward to welcoming you and near ones again, soon!

Best regards,
Ranjan Banerjee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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131 people have reviewed this hotel

Traveler rating
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    5
    5
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35
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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English first
Top Contributor
53 reviews 53 reviews
31 hotel reviews
Reviews in 38 cities Reviews in 38 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 18, 2012 via mobile

Beautiful hotel, staff is really service orientated, and no tips expected. Western a la carte ok, but limited. Wine is expensive, but thats an indian tax problem. The bar is nice. Good rooms! One problem on level 15: slippery floor around toilet after showering, but the rest is excellent and clean. Loved the bed!

  • Stayed December 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ranjan B, General Manager at Crowne Plaza New Delhi Rohini, responded to this review, January 1, 2013
Dear Guest,

Crowne Plaza New Delhi Rohini wishes you a very happy and prosperous New Year 2013!

We thank you for your valuable feedback and are delighted to know that you liked the product and services at the hotel. Please accept our sincere apologies for the bathroom not meeting your expectations.

We look forward to an opportunity to serve you better next time and to make your experience a memorable one!

Best regards,
Ranjan Banerjee
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Delhi
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 17, 2012

the hotel is well maintained but at a distance from the main hub. however, there a few activities that can be done there except for visiting nearby shopping arcades. we had all meals at mosaic that offers a variety of cuisines.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ranjan B, General Manager at Crowne Plaza New Delhi Rohini, responded to this review, December 21, 2012
Dear Guest,

We thank you for your feedback and are pleased to know that you liked our all day dining restaurant, Mosaic.

We look forward to welcoming you and your near ones again, soon!

Best regards,
Ranjan Banerjee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed December 16, 2012 via mobile

I came for a day stay n it was a wonderful experience . The staff was friendly n the ambience was just perfect . The lobby was beautiful n the rooms were huge . The food was also very delicious . Breakfast had alot of variety . The gym had modern equipments and vry helpful trainers .

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ranjan B, General Manager at Crowne Plaza New Delhi Rohini, responded to this review, December 17, 2012
Dear Guest,

Greetings from Crowne Plaza New Delhi Rohini!

Thank you for sharing your valuable feedback with us. It is a great pleasure to know that our warm hospitality, products and services are highly appreciated by you.

We assure you the best of our services at all times. Please give us an opportunity to welcome you and your near ones at Crowne Plaza New Delhi Rohini again!

Best regards,
Ranjan Banerjee
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Fife
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed December 3, 2012

Stayed here for one night as part of our golden triangle tour.
This is a beautiful modern hotel with a bit of a bling here and there. We arrived late evening and left at 8.30 next morning so didn't have a chance to use all the hotel facilities.
Check in was quick if a bit impersonal, all pre-paid, a bit disappointing that nobody showed us to our room just pointed to the elevators, you need to use your room card in the elevator or it won't work which nobody explained. Simple really but if nobody tells you then you're left standing in an elevator with the doors just opening and closing. If I wanted this to happen I would check in as Mr Bean!
Rooms are very well furnished, spacious, tea coffee, water included and a mini bar. Safe, iron, AC bathroom well equipped. Internet was chargeable which seems to be standard in India. A bit of luxury that we wanted after a very tiring day touring. Dinner was excellent although much more expensive (around £45) a lot more than other 5* hotels we stayed at?? Maybe a New Delhi thing!
So far just a couple of petty gripes nothing that would put me off staying here again until we went to our room. we were on the 11th floor and at the rear of the hotel on ground level was a disco. We could hear and feel the music until midnight, even with my own headphones on the constant beat of the music was horrendous. 5* not any more, this is what I would expect at a 2* B&B in down-town Delhi not the Crowne Plaza.
After a great breakfast we checked out and payed what we were due, nobody asked if we enjoyed our stay, they just took our payment, no feedback forms to fill in regarding our stay.
I then tried to cash travellers cheques but they don't have this facility???
Restaurant staff & door staff were great, reception - could do better.

Room Tip: Make sure you're not at the 'disco side' of the hotel.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ranjan B, General Manager at Crowne Plaza New Delhi Rohini, responded to this review, December 7, 2012
Dear Guest,

We sincerely apologize for the disappointment you experienced during your recent visit to Crowne Plaza New Delhi Rohini. I understand that your experience was not a pleasant one and has affected your impression of the hotel. Please be assured that we have taken your constructive feedback seriously as it is an opportunity for us to improve our services.

We would like to thank you for the staff appreciation and the same has been conveyed to the respective teams.

We look forward to another opportunity to serve you better on your next visit to the city.

Thank you for your valuable feedback.

Best regards,
Ranjan Banerjee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 26, 2012

We recently stayed at the Crowne Plaza in Rohini and it was fabulous. The rooms were exceptional and the bathroom, tub, and glass shower were what I have found at other Crowne Plaza's throughout the world. Could not have expected anything better then this.

We arranged for cars to pick 9 of us up at the airport and the transit was as smooth as one could expect anywhere else in India. It was about a 45 minute ride in traffic to the hotel. When we arrived at the hotel the front desk staff was waiting for us and even greeted us by name. The restaurant and coffee and pastry shop in the lobby was delicious. I also enjoyed the spa and the pool was crystal clear.

Any problems that we encountered were quickly resolved to our satisfaction. We arranged a tour to Agra through the hotel. If we had known the van we took wasn't able to travel on the new highway to Agra we probably would have paid for multiple smaller cars to get there. However, the experience was definitely worth the route that we took (if you like that sort of thing). When we had problems with the van on the way back to the hotel from Agra the hotel staff were very apologetic and hand wrote us each an apology letter and gave us all a box of chocolates.

Overall, I would highly recommend this hotel. It is a little north of central Delhi, but there is a metro train located less then a block away. The train was very nice, cheap, and got us exactly where we wanted to go. The hotel staff went above and beyond when it came to guest service and really seemed to care about our overall experience. After a non-stop day of noise, sounds, and a fast paced environment I was always happy to unwind at the Crowne. Thank you to the Crowne Plaza for making this part of our trip so fabulous.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ranjan B, General Manager at Crowne Plaza New Delhi Rohini, responded to this review, November 27, 2012
Dear Guest,

Warm greetings from Crowne Plaza New Delhi Rohini!

At the onset, let me thank you for your valuable comments on your recent stay with us. We are delighted to know that our product and hospitality met your expectations and provided you a comfortable stay. Please accept our sincere gratitude. Your feedback has been very well received by our team members and I take this opportunity to thank you on their behalf.

We look forward to serving you again, very soon.

Best regards,
Ranjan Banerjee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 18, 2012 via mobile

I stayed for one night in October on a Priority Club reward night as I had an early morning flight from Delhi Airport. As I was travelling from Punjab I found the location ideal, just off the National Highway 1.

As a Priority Club Platinum member, I was pleased to see my room key was ready for my arrival - particularly as I was keen to get some rest after a 7 hour drive.

My room was on the 17th floor and clean and welcoming - the bed was comfortable which allowed me to get a good nights sleep.

Service was attentive. Overall a really nice hotel and would most likely stay again when I visit India

  • Stayed October 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ranjan B, General Manager at Crowne Plaza New Delhi Rohini, responded to this review, November 19, 2012
Dear Guest,

We thank you for taking out time and sharing your encouraging comments with us. We are delighted to know that you were impressed by the comfort of the rooms and the efficient services at the hotel.

Please accept our sincere gratitude and we look forward to serving you again, very soon.

Best regards,
Ranjan Banerjee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza New Delhi Rohini

Address: Twin District Centre, Sector 10, Rohini, New Delhi 110085, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #35 of 594 hotels in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza New Delhi Rohini 5*
Official Description (provided by the hotel):
A promising landmark of North West Delhi, Crowne Plaza New Delhi Rohini offers facilities and amenities ensuring seamless conduct of business requirements, by extending warm service to business and leisure travellers. The hotel has 50,750 sq. ft. meeting space, one of the largest in Delhi/NCR, with an attractive choice of indoor / outdoor venues. These venues are ideal for conferences, events, weddings and other social functions accommodating up to 2000 people. The 183-room hotel offers modern in-room facilities along with a wide range of dining and relaxation options. The hotel has an award winning Indian specialty restaurant, Spice Art, an all-day dining restaurant, Mosaic, a bar ConneXions with an exclusive wine cellar and a pastry shop, Deli. It also has a relaxation spa, Adya (specializing in Asian and European therapies) comprising of therapy rooms, a unisex salon, a well-equipped gym and an outdoor swimming pool. The hotel's close proximity to shopping complexes, local entertainment attractions and educational institutions makes it the North West Delhi’s preferred destination to meet and celebrate. ... more   less 
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