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“Very nice and definitely recommended” 5 of 5 stars
Review of Crowne Plaza Today New Delhi Okhla

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Crowne Plaza Today New Delhi Okhla
5.0 of 5 Hotel   |   Plot No. 1, Community Centre, Okhla Phase 1, New Delhi 110020, India   |  
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Ranked #44 of 608 Hotels in New Delhi
Amsterdam, The Netherlands
Top Contributor
74 reviews 74 reviews
27 hotel reviews
Reviews in 36 cities Reviews in 36 cities
67 helpful votes 67 helpful votes
“Very nice and definitely recommended”
5 of 5 stars Reviewed June 28, 2013

I stayed at Crowne Plaza Today New Delhi Okhla, several times over a three month period. Each time it was a pleasure, and a very much needed break from the busy Indian cities I’ve been traveling to. Check in and check out was fast and accurate each time. Great service every step of the way from reservation, arrival at the hotel, dealing with special requests such as booking multiple rooms for my colleagues, airport pickups and drop offs, Delhi restaurants and attraction recommendations and so on. They do recognize Priority Club members and the staff really took care of us.
The rooms and suites are typical of Crowne Plaza rooms and offer good protection from the street noise; very important in India. Great beds, once again standard, washrooms are large, very clean, all toiletries available. Air Conditioning can be controlled very well and is not noisy; if you go to other hotels in India do not make an assumption that this will always be the case.
This property has a very nice and large gym with lots of equipment, sauna, (or you can just walk outside on the streets…), a splendid outdoor swimming pool, long enough that you can actually have a good swim.
The Club level offers a lounge, with a conference room that you can rent. I did actually used it for a business meeting; perfect setup. While other CP lounges offer some food and drinks in the lounge, at this property there are only some snacks, tea and coffee. Actually on my last visit (early June) the coffee machine was out of service. This would be one area that they can improve.
On the second level / first floor you will find the hotel restaurant , EDESIA, offering a wide selection of Indian, Western and Japanese cuisine. You can even have a cheese burger if you want, and it is good – tested by one of my colleagues. Worth mentioning is the buffet. At 1600 rupees it offers you a chance to test quite a few foods and the desert selection is priceless! Definitely a restaurant I would recommend. One area they could improve is the smoke exhaust system from the kitchen. The chefs do a great job cooking right in front of you but the smoke is unfortunately permeating the entire seating area.
Transfer from the airport to the hotel was 30 minutes during the night and as long as 1.5 hours during the rush hour. I traveled both by hotel shuttle and prepaid taxis. If you stay at this hotel, it is unlikely you are on a very tight budget so the prepaid taxi at 400 to 480 rupees should be seen more of a one time adventure then something you want to repeat. The hotel shuttles, 1750 rupees one way, are definitely the way to go especially if you are tired after a long flight, or in the summer, or is your first time visiting. On a couple of nights we decided to go out to Connaught Place, and it took us 30 to 45 minutes by hotel shuttle, which you pay by time and distance.
Overall I strongly recommend both the hotel and the restaurant and will return when in Delhi.

Room Tip: Try to get a room on high floor on the opposite side of the main road, they are slightly quitter.
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, July 9, 2013
Dear Traveler2009

Thank you for making Crowne Plaza Today New Delhi Okhla your preferred hotel in the capital city of India. The team was really excited reading your feedback on Trip Advisor. We are delighted to know you had a pleasurable stay with us each time. Thank you for recognizing our accurate Check in/out service, loyalty programme benefits, arrival experience, airport transfers, room reservations and sightseeing. The team is pleased to hear they created and delivered an experience the exceeded your needs through best facilities and great service, staying One Step Ahead, accelerating your journey to success.

Thank you for the kind words you have for our well appointed guest rooms, large washrooms, toiletries, club lounge, health club and spa facilities and specially Edesia – Global Cuisine restaurant. We have noted your feedback with regards to the exhaust system at the restaurant and the same has been shared with the Chief Engineer.

Thank you once again for strongly recommending Crowne Plaza Today New Delhi Okhla and the food and beverage facilities. We hope either your work or a holiday brings you back to Delhi soon and we get the privilege to serve you. Thank you for writing for us on trip Advisor. We look forward to welcoming you.

Warm Regards,

PALLAVI SINGH
MARKETING & COMMUNICATIONS MANAGER

E: pallavi.singh@cpokhla.com T: +911146462000, 30981000
M: +919582227018

Crowne Plaza Today New Delhi Okhla
Plot No.1, Community Centre, Okhla Phase - l, New Delhi - 110020
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406 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 14, 2013

I was in delhi for two days for an official visit.The hotel was provided outstanding services.The staff, the food, the rooms .....all were nice. Even the location is very good.The hotel is well located near a metro station, so easy to reach. It made my stay comfortable , else i should say ..enjoyable.Will definately recomend it to muy friends. And everytime i visit to delhi, crown plaza will be my first choice.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, June 18, 2013
Dear ashu s,

Thank you for choosing to stay with the Crowne Plaza Today New Delhi Okhla. We are very happy to know you had an enjoyable stay with us during your two days official visit. Thank you for the kind words you have for our staff, food, well appointed guest rooms and specially the location with easy access to the metro station. We are pleased to know our team members were One Step Ahead and provided outstanding services.

We hope either your work or a holiday brings you back to Delhi soon and we get the privilege to serve you. Look forward to welcoming you.

Warm Regards,

PALLAVI SINGH
MARKETING & COMMUNICATIONS MANAGER

E: pallavi.singh@cpokhla.com T: +911146462000, 30981000
M: +919582227018

Crowne Plaza Today New Delhi Okhla
Plot No.1, Community Centre, Okhla Phase - l, New Delhi - 110020
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed June 3, 2013

Had 11 nights at the hotel while on business - service excellent - staff friendly and helpful - rooms large and well appointed - air con great (even when high 40's C outside!). Bed huge and very comfortable. Plenty of bottled water. Food plentiful and good quality. Couldn't fault it!

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, June 11, 2013
Dear PTH04,

Thank you for choosing to stay with the Crowne Plaza Today New Delhi Okhla amongst many options available to you in New Delhi. We are very happy to know our staff was One Step Ahead and delivered exceptional service by anticipating your needs.
Thank you for the wonderful words you have for our large, well appointed guest rooms and food & beverage offerings.

We look forward to having you back with us soon.

Warm Regards,

PALLAVI SINGH
MARKETING & COMMUNICATIONS MANAGER

E: pallavi.singh@cpokhla.com T: +911146462000, 30981000
M: +919582227018

Crowne Plaza Today New Delhi Okhla
Plot No.1, Community Centre, Okhla Phase - l, New Delhi - 110020
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gloucester, United Kingdom
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 2, 2013

Stayed here a couple of times on business. Comfortable. If a Priority Club member you seem to get upgraded. Second stay I go a min suit, very nice. Service and welcome alwasy good. Pool and spa good for a city hotel. Indian/western buffet very good. Also Italian and Chinese options.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, June 11, 2013
Dear simon c,

Thank you for making Crowne Plaza Today New Delhi Okhla your preferred hotel in the capital city of India.

We are very happy to know you enjoyed our loyalty club benefits along with the pool and spa facilities. Thank you for the kind words you have for our service, welcome tradition, multi-cuisine spread at Edesia and specially the authentic Chinese & Italian offerings at our multiple award winning restaurant ChaoBella.

Your encouragement motivates us to continue to perform at the high standards that are expected of us. We look forward to welcoming you soon.

Warm Regards,

PALLAVI SINGH
MARKETING & COMMUNICATIONS MANAGER

E: pallavi.singh@cpokhla.com T: +911146462000, 30981000
M: +919582227018

Crowne Plaza Today New Delhi Okhla
Plot No.1, Community Centre, Okhla Phase - l, New Delhi - 110020
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Top Contributor
66 reviews 66 reviews
62 hotel reviews
Reviews in 51 cities Reviews in 51 cities
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed June 1, 2013

Third time I've stayed at this hotel and I can't find fault. The staff are beyond helpful, the services first rate. The only draw back is the location but with the area rapidly developing and taxis being cheap this hardly matters. Great for business, not sure for pleasure. My only gripe is the high price of internet, at a hotel of this standard I feel strongly it should be free of charge.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, June 3, 2013
Dear MiddleM

Thank you for making Crowne Plaza Today New Delhi Okhla your preferred hotel in New Delhi. We are very happy to know that our staff members were One Step Ahead in understanding your needs and delivered seamless service. We are situated in the heart of south of Delhi with close proximity to the key commercial hubs of Okhla, Nehru Place, Jasola, Mohan Cooperative, New Friends Colony, Faridabad and offers easy access to key business districts Noida and Greater Noida. Thank you for your feedback with regards to the internet price. We extend complimentary WiFi to all loyalty club members.

Thank you once again for the kind words you have for your experience at Crowne Plaza Today New Delhi Okhla. We look forward to having you back with us soon.

Warm Regards,

PALLAVI SINGH
MARKETING & COMMUNICATIONS MANAGER

E: pallavi.singh@cpokhla.com T: +911146462000, 30981000
M: +919582227018

Crowne Plaza Today New Delhi Okhla
Plot No.1, Community Centre, Okhla Phase - l, New Delhi - 110020
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calcutta, West Bengal, India
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 19, 2013

This hotel is very well placed and rooms are good and extremely comfortable.This is the second time I stayed in this property. All expected amenities are available in the rooms. The location of the Hotel is such that if you are in a car and want to go to other parts of Delhi the signal crossing might take to the extent of 30 minutes. So take this in to account if you have to attend some meetings. The breakfast spread is excellent. However if you are planning to hold meetings in their banquests then please carry your jacket. They can either close the airconditioning or keep that open. Hence it is a some times uncomfortable. The spread of lunch is good. However I was staying in this hotel and they served me with a "sauce" whose expriry date was over!!!! So be aware if they are not giving you a bottle and serving in a plate. I just hope is was a one off case only with me. Response of room service orders have huge scope of improvement.

Room Tip: Look out for rooms in 6th Floor. They are smoking and also gives a good view.
See more room tips
  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, May 22, 2013
Dear RajaGuha,

Thank you for coming back and choosing to stay with the Crowne Plaza Today New Delhi Okhla. We are happy to know you like the strategic location of the hotel and our well appointed guest rooms with amenities. Thank you for the wonderful words you have for our lunch and especially the breakfast spread which we believe is the most important meal to have a successful day.

However, in reviewing your response, we noticed areas where you rated us below what we consider to be acceptable. Please accept our sincere apologies for the inconvenience faced at the meeting hall and with the served sauce. The matter has been taken up with the concerned head of departments and we are certain you will experience a difference in your future visits.

We hope you give us a chance soon to serve you soon. We look forward to welcoming you.

Warm Regards,

PALLAVI SINGH
MARKETING & COMMUNICATIONS MANAGER
E: pallavi.singh@cpokhla.com T: +911146462000, 30981000
M: +919582227018

Crowne Plaza Today New Delhi Okhla
Plot No.1, Community Centre, Okhla Phase - l, New Delhi - 110020
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
137 reviews 137 reviews
134 hotel reviews
Reviews in 114 cities Reviews in 114 cities
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed May 15, 2013

This 5 star hotel is located 30km from the city center.

Before entering the hotel, our bags are required for screening and we ourselves are subject to body inspection together with our hand luggage. If one arrival is late at night with a tired body, I don't this extra security measure is appreciated and welcome

The hotel lobby are huge and we were welcome by a welcome drink, a little red dot on our forehead and a flower garland.

The minute I walked into my room, I am in love! Though I opted for a single room, but it comes with a king size bed! I am surprise to find a pillow menu on the side of the bed. We can chose from : the weat pillow, the anti - Stress millet pills, the count our pillow, the synthetic pillow -soft, the synthetic pillow- firm, the synthetic blowable fibre pillow and the goose down pillow firm! My king size bed is clean and comfortable

A flatscreen TV in right in front of the bed on top of a huge TV rack, next to the working desk.there was also a day bed by the window. I love the radio clock with IPhone dock!

The bath room was huge and clean, there was a bath tub, a separate walk in shower with the giant shower head, a separate toilet. There was a window by the bath tub, you can see from the bath tub though the room. The amenities were more then enough!

Wifi Internet is not free, they charge Rs289 for an hour's usage.

There are two extra things I love in the room - the radio clock with iPhone dock and the digital weighing scale in the bathroom. Very nice touch!

It was by birthday on the day I checked out. My tour leader and the hotel staff gave me a birthday surprise. They brought out a chocolate cake and a dozen of roses! How sweet!

If location is not important, I will definitely come back to this hotel.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, May 22, 2013
Dear VanessaMunYee,

Thank you for choosing to stay with the Crowne Plaza Today New Delhi Okhla. Please accept our sincere apologies for any discomfort caused to you during the screening and scanning process for security. The safety and security of our guests is of utmost priority to us.

We are very happy to know you enjoyed the welcome experience at the hotel with the Indian tradition of aarti tikka and welcome drink in the hotel lobby. Thank you for the kind words you have for our well equipped guest rooms, with modern furnishings. Our rooms are ideal for individual needs as well as conferencing guests as they offer the option of twin beds.
We are delighted to know that the comfort of our bed and especially the range of pillows offered added to your guest experience. Each of our 208 guest rooms are equipped with 40” LCD televisions, ergonomic desk, four fixture bathroom, weighing scale and IHome dock. We are pleased to know that our guest room amenities and facilities enhanced your stay with us.

At Crowne Plaza, we understand our Guests “Travelling for success” sometimes have to travel and be away from home on special occasions. The team at Crowne Plaza Today Okhla New Delhi, ensures that none of these special days go by un-celebrated.

We feel proud/great to know our team was One Step Ahead in delivering seamless service. We appreciate your patronization and look forward to having you back with us soon.

Warm Regards,

PALLAVI SINGH
MARKETING & COMMUNICATIONS MANAGER
E: pallavi.singh@cpokhla.com T: +911146462000, 30981000
M: +919582227018

Crowne Plaza Today New Delhi Okhla
Plot No.1, Community Centre, Okhla Phase - l, New Delhi - 110020
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Today New Delhi Okhla

Address: Plot No. 1, Community Centre, Okhla Phase 1, New Delhi 110020, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Luxury Hotel in New Delhi
#26 Romantic Hotel in New Delhi
#32 Family Hotel in New Delhi
#36 Business Hotel in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Crowne Plaza Today New Delhi Okhla 5*
Number of rooms: 208
Official Description (provided by the hotel):
Crowne Plaza Today New Delhi Okhla is the latest internationally managed hotel in heart of South Delhi. Crowne Plaza Today New Delhi Okhla has won nine industry recognition awards for its outstanding service & food; the F&B facilities include authentic "Chinese Italian Restaurant – ChaoBella", "All Day Dining – Edesia", "Copper Bar & Lounge" "French Heart – The Pastry Lounge" and a host of meeting facilities. ... more   less 
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Also Known As:
Crowne Plaza Today New Delhi Okhla Hotel New Delhi

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