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“Highest standards in Delhi” 5 of 5 stars
Review of Crowne Plaza Today New Delhi Okhla

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Crowne Plaza Today New Delhi Okhla
5.0 of 5 Hotel   |   Plot No. 1, Community Centre, Okhla Phase 1, New Delhi 110020, India   |  
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Ranked #32 of 594 hotels in New Delhi
Sydney, Australia
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
35 helpful votes 35 helpful votes
“Highest standards in Delhi”
5 of 5 stars Reviewed June 3, 2013

Had 11 nights at the hotel while on business - service excellent - staff friendly and helpful - rooms large and well appointed - air con great (even when high 40's C outside!). Bed huge and very comfortable. Plenty of bottled water. Food plentiful and good quality. Couldn't fault it!

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, June 11, 2013
Dear PTH04,

Thank you for choosing to stay with the Crowne Plaza Today New Delhi Okhla amongst many options available to you in New Delhi. We are very happy to know our staff was One Step Ahead and delivered exceptional service by anticipating your needs.
Thank you for the wonderful words you have for our large, well appointed guest rooms and food & beverage offerings.

We look forward to having you back with us soon.

Warm Regards,

PALLAVI SINGH
MARKETING & COMMUNICATIONS MANAGER

E: pallavi.singh@cpokhla.com T: +911146462000, 30981000
M: +919582227018

Crowne Plaza Today New Delhi Okhla
Plot No.1, Community Centre, Okhla Phase - l, New Delhi - 110020
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345 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
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English first
Gloucester, United Kingdom
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 2, 2013

Stayed here a couple of times on business. Comfortable. If a Priority Club member you seem to get upgraded. Second stay I go a min suit, very nice. Service and welcome alwasy good. Pool and spa good for a city hotel. Indian/western buffet very good. Also Italian and Chinese options.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, June 11, 2013
Dear simon c,

Thank you for making Crowne Plaza Today New Delhi Okhla your preferred hotel in the capital city of India.

We are very happy to know you enjoyed our loyalty club benefits along with the pool and spa facilities. Thank you for the kind words you have for our service, welcome tradition, multi-cuisine spread at Edesia and specially the authentic Chinese & Italian offerings at our multiple award winning restaurant ChaoBella.

Your encouragement motivates us to continue to perform at the high standards that are expected of us. We look forward to welcoming you soon.

Warm Regards,

PALLAVI SINGH
MARKETING & COMMUNICATIONS MANAGER

E: pallavi.singh@cpokhla.com T: +911146462000, 30981000
M: +919582227018

Crowne Plaza Today New Delhi Okhla
Plot No.1, Community Centre, Okhla Phase - l, New Delhi - 110020
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Top Contributor
60 reviews 60 reviews
58 hotel reviews
Reviews in 46 cities Reviews in 46 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed June 1, 2013

Third time I've stayed at this hotel and I can't find fault. The staff are beyond helpful, the services first rate. The only draw back is the location but with the area rapidly developing and taxis being cheap this hardly matters. Great for business, not sure for pleasure. My only gripe is the high price of internet, at a hotel of this standard I feel strongly it should be free of charge.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, June 3, 2013
Dear MiddleM

Thank you for making Crowne Plaza Today New Delhi Okhla your preferred hotel in New Delhi. We are very happy to know that our staff members were One Step Ahead in understanding your needs and delivered seamless service. We are situated in the heart of south of Delhi with close proximity to the key commercial hubs of Okhla, Nehru Place, Jasola, Mohan Cooperative, New Friends Colony, Faridabad and offers easy access to key business districts Noida and Greater Noida. Thank you for your feedback with regards to the internet price. We extend complimentary WiFi to all loyalty club members.

Thank you once again for the kind words you have for your experience at Crowne Plaza Today New Delhi Okhla. We look forward to having you back with us soon.

Warm Regards,

PALLAVI SINGH
MARKETING & COMMUNICATIONS MANAGER

E: pallavi.singh@cpokhla.com T: +911146462000, 30981000
M: +919582227018

Crowne Plaza Today New Delhi Okhla
Plot No.1, Community Centre, Okhla Phase - l, New Delhi - 110020
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calcutta, West Bengal, India
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 19, 2013

This hotel is very well placed and rooms are good and extremely comfortable.This is the second time I stayed in this property. All expected amenities are available in the rooms. The location of the Hotel is such that if you are in a car and want to go to other parts of Delhi the signal crossing might take to the extent of 30 minutes. So take this in to account if you have to attend some meetings. The breakfast spread is excellent. However if you are planning to hold meetings in their banquests then please carry your jacket. They can either close the airconditioning or keep that open. Hence it is a some times uncomfortable. The spread of lunch is good. However I was staying in this hotel and they served me with a "sauce" whose expriry date was over!!!! So be aware if they are not giving you a bottle and serving in a plate. I just hope is was a one off case only with me. Response of room service orders have huge scope of improvement.

Room Tip: Look out for rooms in 6th Floor. They are smoking and also gives a good view.
See more room tips
  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, May 22, 2013
Dear RajaGuha,

Thank you for coming back and choosing to stay with the Crowne Plaza Today New Delhi Okhla. We are happy to know you like the strategic location of the hotel and our well appointed guest rooms with amenities. Thank you for the wonderful words you have for our lunch and especially the breakfast spread which we believe is the most important meal to have a successful day.

However, in reviewing your response, we noticed areas where you rated us below what we consider to be acceptable. Please accept our sincere apologies for the inconvenience faced at the meeting hall and with the served sauce. The matter has been taken up with the concerned head of departments and we are certain you will experience a difference in your future visits.

We hope you give us a chance soon to serve you soon. We look forward to welcoming you.

Warm Regards,

PALLAVI SINGH
MARKETING & COMMUNICATIONS MANAGER
E: pallavi.singh@cpokhla.com T: +911146462000, 30981000
M: +919582227018

Crowne Plaza Today New Delhi Okhla
Plot No.1, Community Centre, Okhla Phase - l, New Delhi - 110020
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
126 reviews 126 reviews
124 hotel reviews
Reviews in 105 cities Reviews in 105 cities
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed May 15, 2013

This 5 star hotel is located 30km from the city center.

Before entering the hotel, our bags are required for screening and we ourselves are subject to body inspection together with our hand luggage. If one arrival is late at night with a tired body, I don't this extra security measure is appreciated and welcome

The hotel lobby are huge and we were welcome by a welcome drink, a little red dot on our forehead and a flower garland.

The minute I walked into my room, I am in love! Though I opted for a single room, but it comes with a king size bed! I am surprise to find a pillow menu on the side of the bed. We can chose from : the weat pillow, the anti - Stress millet pills, the count our pillow, the synthetic pillow -soft, the synthetic pillow- firm, the synthetic blowable fibre pillow and the goose down pillow firm! My king size bed is clean and comfortable

A flatscreen TV in right in front of the bed on top of a huge TV rack, next to the working desk.there was also a day bed by the window. I love the radio clock with IPhone dock!

The bath room was huge and clean, there was a bath tub, a separate walk in shower with the giant shower head, a separate toilet. There was a window by the bath tub, you can see from the bath tub though the room. The amenities were more then enough!

Wifi Internet is not free, they charge Rs289 for an hour's usage.

There are two extra things I love in the room - the radio clock with iPhone dock and the digital weighing scale in the bathroom. Very nice touch!

It was by birthday on the day I checked out. My tour leader and the hotel staff gave me a birthday surprise. They brought out a chocolate cake and a dozen of roses! How sweet!

If location is not important, I will definitely come back to this hotel.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, May 22, 2013
Dear VanessaMunYee,

Thank you for choosing to stay with the Crowne Plaza Today New Delhi Okhla. Please accept our sincere apologies for any discomfort caused to you during the screening and scanning process for security. The safety and security of our guests is of utmost priority to us.

We are very happy to know you enjoyed the welcome experience at the hotel with the Indian tradition of aarti tikka and welcome drink in the hotel lobby. Thank you for the kind words you have for our well equipped guest rooms, with modern furnishings. Our rooms are ideal for individual needs as well as conferencing guests as they offer the option of twin beds.
We are delighted to know that the comfort of our bed and especially the range of pillows offered added to your guest experience. Each of our 208 guest rooms are equipped with 40” LCD televisions, ergonomic desk, four fixture bathroom, weighing scale and IHome dock. We are pleased to know that our guest room amenities and facilities enhanced your stay with us.

At Crowne Plaza, we understand our Guests “Travelling for success” sometimes have to travel and be away from home on special occasions. The team at Crowne Plaza Today Okhla New Delhi, ensures that none of these special days go by un-celebrated.

We feel proud/great to know our team was One Step Ahead in delivering seamless service. We appreciate your patronization and look forward to having you back with us soon.

Warm Regards,

PALLAVI SINGH
MARKETING & COMMUNICATIONS MANAGER
E: pallavi.singh@cpokhla.com T: +911146462000, 30981000
M: +919582227018

Crowne Plaza Today New Delhi Okhla
Plot No.1, Community Centre, Okhla Phase - l, New Delhi - 110020
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Espoo, Finland
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 13, 2013

I stayed 3 days on business and was very positively surprised with Crowne Plaza. This hotel offered a solid 5-star experience. Service was impeccable, rooms were clean and rather spacious, and hotel amenities had little to complain about. They include spa services, pool area, gym and saunas. Check-in was quick, and breakfast was good. I used the hotel taxi service one night for 4 hours to visit Delhi center. Location is of course a bit far from the center but this depends on your needs whether it matters or not.

Would recommend for business purposes without hesitation.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, May 22, 2013
Dear Quarterback,

Thank you for choosing to stay with the Crowne Plaza Today New Delhi Okhla amongst many options available to you in New Delhi. Thank you for the wonderful words you have for the hotel facilities, specially the seamless service, spacious guest rooms, spa , pool and gymnasium. We are pleased to know you liked the quick Check In process and large breakfast spread.
This hotel is located in heart of South Delhi within close proximity to key commercial hubs of Okhla, Nehru Place, Jasola, Mohan Cooperative, New Friends Colony, Faridabad and offers easy access to key business districts Noida and Greater Noida.

We would like to thank you for patronizing Crowne Plaza Today New Delhi Okhla.
Look forward to welcoming you soon.

Warm Regards,

PALLAVI SINGH
MARKETING & COMMUNICATIONS MANAGER
E: pallavi.singh@cpokhla.com T: +911146462000, 30981000
M: +919582227018

Crowne Plaza Today New Delhi Okhla
Plot No.1, Community Centre, Okhla Phase - l, New Delhi - 110020
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gainesville, Florida (home of the Gators!)
Top Contributor
178 reviews 178 reviews
81 hotel reviews
Reviews in 61 cities Reviews in 61 cities
134 helpful votes 134 helpful votes
5 of 5 stars Reviewed May 8, 2013

This is my 2nd stay at this Crowne Plaza. It is a great location, clean hotel, friendly staff. As before, a special thanks to Brampal in housekeeping. He did a great job not only keeping my room clean, but being helpful with questions... I hope he goes a long ways with IHG.

All in all, nice hotel, very safe, great staff.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, May 15, 2013
Dear johndfffff,

Thank you for making Crowne Plaza Today New Delhi Okhla your preferred hotel in New Delhi. We are very happy to know; Brahmpal was one step ahead and delivered a delightful guest experience. Thank you for the kind words you have for the location, facilities and specially our team members.

We look forward to welcoming you soon.

Warm Regards,

PALLAVI SINGH
MARKETING & COMMUNICATIONS MANAGER

E: pallavi.singh@cpokhla.com T: +911146462000, 30981000
M: +919582227018

Crowne Plaza Today New Delhi Okhla
Plot No.1, Community Centre, Okhla Phase - l, New Delhi - 110020
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Today New Delhi Okhla

Address: Plot No. 1, Community Centre, Okhla Phase 1, New Delhi 110020, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in New Delhi
#20 Luxury Hotel in New Delhi
#23 Romantic Hotel in New Delhi
#25 Family Hotel in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Crowne Plaza Today New Delhi Okhla 5*
Official Description (provided by the hotel):
Crowne Plaza Today New Delhi Okhla is the latest internationally managed hotel in heart of South Delhi. Crowne Plaza Today New Delhi Okhla has won nine industry recognition awards for its outstanding service & food; the F&B facilities include authentic "Chinese Italian Restaurant – ChaoBella", "All Day Dining – Edesia", "Copper Bar & Lounge" "French Heart – The Pastry Lounge" and a host of meeting facilities. ... more   less 
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Also Known As:
Crowne Plaza Today New Delhi Okhla Hotel New Delhi

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