The pros first:
I was told this is the only hotel in Okhla (industrial area), not sure though. It was convenient because it was within 20-30 mins drive from where we were supposed to be.
The rooms are very spacious and comfortable, international TV channels, sufficient work space, separate commode and shower area and a big tub from where one can watch the tv (did not use it though).
I like the variety at breakfast - indian (dosas etc to order), continental, eggs to order, fresh fruit and so on.
We got a rate which was breakfast, wireless and airport transfers included, probably a corporate rate. This was extremely helpful as I worked almost all evenings from the hotel.
The indian food at the 24 hour restaurant is excellent so if you enjoy curries or gravies, you will like it. We visited the Chao Bella restaurant on our first night and I think the food was top quality. I enjoyed the wine too and I found the portions very big. The only reason why we did not return the following nights is because we were unable to do justice to the portions.
What I did not like:
The water from the shower took a while to get hot so I would turn on the tap and let the water run for about 5-7 mins before I stepped in. A thorough waste of water but no choice. Limited shelf space in the cupboard so if you are more than one person, this could be a problem.
We (few women) stayed for five nights and dined in the same restaurant every evening except on the first night so I guess we were familiar faces by the third or fourth night. I did not appreciate that one of the staff actually found out when we were leaving and where we were returning to (I assume from the front desk as we did not part with this information). At our last meal, we were offered a complimentary dish and later I realised why, when the staff mentioned that it was our last night and we were leaving to so and so the following morning. It all seemed friendly at the beginning but it was worrying when I began to think about it especially given the issues of safety and security in Delhi in relation to women. We did not have any problem whatsoever on our way back to the airport but I could not help but think about the poor manner in which our check in and check out information was handled (especially when it comes to women travelling alone). This is the only reason why I have downgraded the hotel by 1 notch.
There is quite a traffic noise so a room on a higher floor may be better if you are a light sleeper...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 3, 2013
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Thank you for choosing to stay with the Crowne Plaza Today New Delhi Okhla. Located just 15 miles away from the Indira Gandhi International Airport, this hotel is located in heart of South Delhi. We are very happy to know you liked our well appointed guest rooms with ergonomic desk, choice of TV channels, washroom design and specially the large variety of breakfast spread at Edesia.
The team is glad to know the corporate rate extended with inclusion of breakfast, wifi and airport transfers were quite useful to yourself. Thank you for the wonderful words you have for the food and beverage offering at both our restaurants Edesia and multiple award winning ChaoBella - specialty Chinese & Italian restaurant.
In reviewing your response, we noticed areas where you rated us below what we consider to be acceptable. We have taken care to see the concern of the hot water raises by you is addressed with the engineering team and are certain you will experience the difference in your future visits. We have also noted your comments about the data privacy and I assure you that being part of an International organization, we are very stringent on data privacy and abide by as per International regulation. However, your feedback has been taken very seriously and the team has been briefed, so that, not other guests, face a similar concern. Thank you for sharing this with us.
Look forward to welcome you back.
MARKETING & COMMUNICATIONS MANAGER
E: email@example.com T: +911146462000, 30981000
Crowne Plaza Today New Delhi Okhla
Plot No.1, Community Centre, Okhla Phase - l, New Delhi - 110020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.