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“Great Stay!” 5 of 5 stars
Review of Crowne Plaza Today New Delhi Okhla

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Crowne Plaza Today New Delhi Okhla
5.0 of 5 Hotel   |   Plot No. 1, Community Centre, Okhla Phase 1, New Delhi 110020, India   |  
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Ranked #31 of 599 Hotels in New Delhi
Murfreesboro, Tennessee
Top Contributor
180 reviews 180 reviews
28 hotel reviews
Reviews in 48 cities Reviews in 48 cities
151 helpful votes 151 helpful votes
“Great Stay!”
5 of 5 stars Reviewed March 9, 2013

The newness with large rooms and so many small extras makes this an excellent choice to stay.
Since 1980 I have stayed in many top hotels in New Delhi but this is my most pleasant experience to date. Friendly staff with a warm welcome and good service. The breakfast had a wide variety to choose from and is tasty.

Clean, comfortable and secure makes for a good nights rest. Next time I am in Delhi this is where I will stay,

  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, March 20, 2013
Dear TWB2006SSR,

Thank you for making Crowne Plaza Today New Delhi Okhla your preferred hotel in New Delhi. We are very happy to know that our team was One Step Ahead and delivered a great guest experience. At Crowne Plaza, we believe by combining best facilities with great service will ensure our guests feel productive, accomplished and re-engized during their stay. Thank you for all the wonderful words you have for the large guest rooms, staff, service, safety and specially the breakfast spread at Edesia.

We hope either your work or a holiday brings you back to Delhi soon and we get the privilege to serve you.

Warm Regards,

PALLAVI SINGH
MARKETING & COMMUNICATIONS MANAGER

E: pallavi.singh@cpokhla.com T: +911146462000, 30981000
M: +919582227018

Crowne Plaza Today New Delhi Okhla
Plot No.1, Community Centre, Okhla Phase - l, New Delhi - 110020
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370 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Gdansk
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 7, 2013

We stayed here for 2 nights on loyalty points. Welcome was great with an upgrade, free breakfast and lounge access. Room was very good, spacious and well appointed. Breakfast also a good international standard. Pleasant pool area.

Location is quite a way from the tourist sites but is on the way out towards Agra.

Would recommend the hotel highly.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, March 20, 2013
Dear mills-tours002,

Thank you for redeeming your priority club points and choosing to stay with the Crowne Plaza Today New Delhi Okhla. We are very pleased to know you liked your two nights stay with us and specially the well appointed spacious guest rooms, pool side along with the breakfast spread. Major tourist attractions like Lotus Temple, Qutub Minar and Akshardham Temple are all conveniently located within 20 minutes drive from the hotel.

Thank you once again for patronizing Crowne Plaza Today New Delhi Okhla. We look forward to welcoming you soon.

Warm Regards,

PALLAVI SINGH
MARKETING & COMMUNICATIONS MANAGER

E: pallavi.singh@cpokhla.com T: +911146462000, 30981000
M: +919582227018

Crowne Plaza Today New Delhi Okhla
Plot No.1, Community Centre, Okhla Phase - l, New Delhi - 110020
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New York City, New York
Top Contributor
74 reviews 74 reviews
33 hotel reviews
Reviews in 42 cities Reviews in 42 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed February 24, 2013 via mobile

I travel to Delhi often and this hotel has become my choice in New Delhi. The rooms are spacious, great desk set up for working, nice big bathrooms. The staff is very friendly and attentive. Many of the 5 star hotels in Delhi have become overpriced. This hotel is a great value.

Stayed February 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, February 26, 2013
Dear Travel_a_lotDallas,

Thank you for choosing Crowne Plaza Today New Delhi Okhla as your preferred hotel in New Delhi. We are very happy to know you like our rooms, ergonomic desk, bathroom and specially the staff attitude. Your encouragement motivates us to continue to perform at the high standards that are expected of us.

We appreciate you patronizing the hotel and look forward to having you back with us soon.

Warm Regards,

PALLAVI SINGH
MARKETING & COMMUNICATIONS MANAGER

E: pallavi.singh@cpokhla.com T: +911146462000, 30981000
M: +919582227018
Crowne Plaza Today New Delhi Okhla
Plot No.1, Community Centre, Okhla Phase - l, New Delhi - 110020
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
48 reviews 48 reviews
37 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 10, 2013 via mobile

Excellent business hotel. Great buffet breakfast. Become a priority club member so that you can get late checkout facility and free wifi! Very large rooms with working table. Courteous staff. Excellent service. Great lobby / coffee shop for quick and short meetings. Multi cuisine. Tried some Italian and it was super!

Stayed February 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, February 14, 2013
Dear Subramanian V,

Thank you for taking time out to write for Crowne Plaza Today New Delhi Okhla on Trip Advisor and patronizing us. We are very happy to know you had an Excellent stay with you and enjoyed the buffet breakfast, priority club benefits, room with ergonomic desk, food and specially the service.

We hope either your work or a holiday brings you back to Delhi soon and we get the privilege to serve you. Your encouragement motivates us to continue to perform at the high standards that are expected of us.

We look forward to welcoming you.

Warm Regards,

PALLAVI SINGH
MARKETING & COMMUNICATIONS MANAGER

E: pallavi.singh@cpokhla.com T: +911146462000, 30981000
M: +919582227018

Crowne Plaza Today New Delhi Okhla
Plot No.1, Community Centre, Okhla Phase - l, New Delhi - 110020
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
72 reviews 72 reviews
40 hotel reviews
Reviews in 43 cities Reviews in 43 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed February 7, 2013

Druing 4 nights in february 2013 I had excellent service, nice personnel, good eating and drinking. Room are quite big and with good cleaning and maintanance all day through. A really good business hotel with nice Chinese/Italian restaurant in ground floor and good Indian buffet at 1st floor.

Room Tip: Ask for a room away from the main road, quite noisy during early morning time.
See more room tips
  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, February 14, 2013
Dear Tor S

We would like to thank you for all the kind words you have for the hotel facilities. Thank you for choosing to stay with the Crowne Plaza Today New Delhi Okhla amongst many options available to you in New Delhi. We are happy to know you had a comfortable stay with us and enjoyed the service, food and beverage offerings at both our restaurants.

We look forward to having you back with us soon.

Warm Regards,

PALLAVI SINGH
MARKETING & COMMUNICATIONS MANAGER

E: pallavi.singh@cpokhla.com T: +911146462000, 30981000
M: +919582227018

Crowne Plaza Today New Delhi Okhla
Plot No.1, Community Centre, Okhla Phase - l, New Delhi - 110020
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Navi Mumbai, India
1 review
5 of 5 stars Reviewed January 26, 2013

Excellent hotel, Very good staff, good food, I would say one of the best business hotel in Okhla Delhi, Value for money, Also management is doing every thing possible to ensure that the guest are as confortable as staying at home.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, January 31, 2013
Dear RajeshJoshi,

Thank you for choosing to stay with the Crowne Plaza Today New Delhi Okhla amongst many options available to you in New Delhi. We are very happy to know the hotel facilities, food and services enhanced your comfortable stay with us.

We look forward to welcoming you back soon.

Warm Regards,

PALLAVI SINGH
MARKETING & COMMUNICATIONS MANAGER

E: pallavi.singh@cpokhla.com M: +919582227018

Crowne Plaza Today New Delhi Okhla
Plot No.1, Community Centre, Okhla Phase - l, New Delhi - 110020
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
taipei
Top Contributor
210 reviews 210 reviews
62 hotel reviews
Reviews in 57 cities Reviews in 57 cities
184 helpful votes 184 helpful votes
3 of 5 stars Reviewed January 24, 2013

Efficient and friendly check in, and that service level was evident throughout the hotel. Standard room was a good size with an excellent bed, separate bath and shower with all the amenities. Location is not good if you want to get around the central district, and very noisy road outfront. Unfortunately many small issues combined to make it a very frustrating stay:

Room was freezing cold, and for some reason they had the aircon blasting even though the temperature outside was only 15 degrees, and overnite I needed a portable heater plus wearing a sweater to keep warm.

Yellow stains on both the pillow and bed sheet.

Garbage from the previous occupant in the waste bin.

Tried to run a bath but the water was not hot enough at 4pm.

Internet 800 for 24 hours.

Went to the Indian restaurant for dinner, ordered simple Pad Thai as it was late and was told to wait 20-25 minutes, unacceptable. Took room service, a very expensive and bland Paneer Makhni which was over powered with too much tomato, and they forgot to bring my water.

Given the choice of hotels in Delhi, they will need to improve for me to return.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, January 28, 2013
Dear madfish8,

Thank you for taking the time to express your thoughts and concerns regarding your stay with us. I am happy you liked our check in process and size of room. Please accept my sincere apology for the shortcomings you experienced during your stay and we regret our hotel did not live up to your expectations. It is also disappointing you found the room facilities and housekeeping service less than satisfactory. We have taken note of your valuable comments, all the good, the bad and the opportunities to improve, as these enables us to target problem areas and take actions accordingly.

Again, thank you for staying with us and providing us with a candid feedback.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Today New Delhi Okhla

Address: Plot No. 1, Community Centre, Okhla Phase 1, New Delhi 110020, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Luxury Hotel in New Delhi
#20 Business Hotel in New Delhi
#21 Romantic Hotel in New Delhi
#28 Family Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Today New Delhi Okhla 5*
Number of rooms: 208
Official Description (provided by the hotel):
Crowne Plaza Today New Delhi Okhla is the latest internationally managed hotel in heart of South Delhi. Crowne Plaza Today New Delhi Okhla has won nine industry recognition awards for its outstanding service & food; the F&B facilities include authentic "Chinese Italian Restaurant – ChaoBella", "All Day Dining – Edesia", "Copper Bar & Lounge" "French Heart – The Pastry Lounge" and a host of meeting facilities. ... more   less 
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Also Known As:
Crowne Plaza Today New Delhi Okhla Hotel New Delhi

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