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“First class hotel” 5 of 5 stars
Review of Crowne Plaza Today New Delhi Okhla

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Crowne Plaza Today New Delhi Okhla
5.0 of 5 Hotel   |   Plot No. 1, Community Centre, Okhla Phase 1, New Delhi 110020, India   |  
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Ranked #31 of 599 Hotels in New Delhi
Top Contributor
72 reviews 72 reviews
40 hotel reviews
Reviews in 43 cities Reviews in 43 cities
39 helpful votes 39 helpful votes
“First class hotel”
5 of 5 stars Reviewed February 7, 2013

Druing 4 nights in february 2013 I had excellent service, nice personnel, good eating and drinking. Room are quite big and with good cleaning and maintanance all day through. A really good business hotel with nice Chinese/Italian restaurant in ground floor and good Indian buffet at 1st floor.

Room Tip: Ask for a room away from the main road, quite noisy during early morning time.
See more room tips
  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, February 14, 2013
Dear Tor S

We would like to thank you for all the kind words you have for the hotel facilities. Thank you for choosing to stay with the Crowne Plaza Today New Delhi Okhla amongst many options available to you in New Delhi. We are happy to know you had a comfortable stay with us and enjoyed the service, food and beverage offerings at both our restaurants.

We look forward to having you back with us soon.

Warm Regards,

PALLAVI SINGH
MARKETING & COMMUNICATIONS MANAGER

E: pallavi.singh@cpokhla.com T: +911146462000, 30981000
M: +919582227018

Crowne Plaza Today New Delhi Okhla
Plot No.1, Community Centre, Okhla Phase - l, New Delhi - 110020
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368 reviews from our community

Traveler rating
    176
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    25
    5
    6
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Navi Mumbai, India
1 review
5 of 5 stars Reviewed January 26, 2013

Excellent hotel, Very good staff, good food, I would say one of the best business hotel in Okhla Delhi, Value for money, Also management is doing every thing possible to ensure that the guest are as confortable as staying at home.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, January 31, 2013
Dear RajeshJoshi,

Thank you for choosing to stay with the Crowne Plaza Today New Delhi Okhla amongst many options available to you in New Delhi. We are very happy to know the hotel facilities, food and services enhanced your comfortable stay with us.

We look forward to welcoming you back soon.

Warm Regards,

PALLAVI SINGH
MARKETING & COMMUNICATIONS MANAGER

E: pallavi.singh@cpokhla.com M: +919582227018

Crowne Plaza Today New Delhi Okhla
Plot No.1, Community Centre, Okhla Phase - l, New Delhi - 110020
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
taipei
Top Contributor
209 reviews 209 reviews
62 hotel reviews
Reviews in 56 cities Reviews in 56 cities
184 helpful votes 184 helpful votes
3 of 5 stars Reviewed January 24, 2013

Efficient and friendly check in, and that service level was evident throughout the hotel. Standard room was a good size with an excellent bed, separate bath and shower with all the amenities. Location is not good if you want to get around the central district, and very noisy road outfront. Unfortunately many small issues combined to make it a very frustrating stay:

Room was freezing cold, and for some reason they had the aircon blasting even though the temperature outside was only 15 degrees, and overnite I needed a portable heater plus wearing a sweater to keep warm.

Yellow stains on both the pillow and bed sheet.

Garbage from the previous occupant in the waste bin.

Tried to run a bath but the water was not hot enough at 4pm.

Internet 800 for 24 hours.

Went to the Indian restaurant for dinner, ordered simple Pad Thai as it was late and was told to wait 20-25 minutes, unacceptable. Took room service, a very expensive and bland Paneer Makhni which was over powered with too much tomato, and they forgot to bring my water.

Given the choice of hotels in Delhi, they will need to improve for me to return.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, January 28, 2013
Dear madfish8,

Thank you for taking the time to express your thoughts and concerns regarding your stay with us. I am happy you liked our check in process and size of room. Please accept my sincere apology for the shortcomings you experienced during your stay and we regret our hotel did not live up to your expectations. It is also disappointing you found the room facilities and housekeeping service less than satisfactory. We have taken note of your valuable comments, all the good, the bad and the opportunities to improve, as these enables us to target problem areas and take actions accordingly.

Again, thank you for staying with us and providing us with a candid feedback.

Sincerely,

Zelyn N
Case Manager
IHGCare
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Kurunegala, Sri Lanka
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 24, 2013

We stayed at Crowne Plaza Today for 3 days. Nice hotel. The staff is especially very friendly, helpful and greets you with a smile all day long. A very good service is provided by every single hotel employee. The rooms are nicely done, clean and spacious. Bathroom is well equipped with necessary amenities. Food is good and delicious. The breakfast buffet was very satisfying. Quick and great room-service. Only issue was that the hotel is located a little far-away from the city center.

Room Tip: Higher floor would be better
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, February 4, 2013
Dear Shanika A,

On behalf of our entire team at the Crowne Plaza Today New Delhi Okhla, we would like to thank you for all the kind words you have for your stay with us. We are very happy to know you enjoyed the hotel services, rooms, bath experience, breakfast buffet, room service and specially our staff. The team is highly motivated knowing they delivered effective and efficient service.

We look forward to having you back with us soon.

Warm Regards,

PALLAVI SINGH
MARKETING & COMMUNICATIONS MANAGER

E: pallavi.singh@cpokhla.com T: +911146462000 M: +919582227018

Crowne Plaza Today New Delhi Okhla
Plot No.1, Community Centre, Okhla Phase - l, New Delhi - 110020
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 22, 2013 via mobile

I would stay again. All you could want. Rooms had all you need. I was upgraded as a platinum member and had a lovely room. Lounge was nice and so were the sweets :)

Helpful staff. Good concierge and manager was pleasent and helpful too.

The buffet was outstanding!! Both for dinner and breakfast.

Recommended. It was a boy far from shopping places but that wasn't a problem with taxis, well known and good security.

I would stay there again.

  • Stayed June 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, January 31, 2013
Dear Jsamra1,

Thank you for patronizing Crowne Plaza Today New Delhi Okhla. We are very happy to know you liked the room, Crowne lounge, team members and specially the food spread. We are glad our team was one step ahead in ensuring you had a luxurious stay with us.

We hope either your work or a holiday brings you back to Delhi soon and we get the privilege to serve you.

Warm Regards,

PALLAVI SINGH
MARKETING & COMMUNICATIONS MANAGER

E: pallavi.singh@cpokhla.com M: +919582227018

Crowne Plaza Today New Delhi Okhla
Plot No.1, Community Centre, Okhla Phase - l, New Delhi - 110020
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
63 reviews 63 reviews
34 hotel reviews
Reviews in 38 cities Reviews in 38 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 22, 2013

My third stay in as many months and the staff were wonderful. I was greeted by name, spoilt with complimentary desserts almost every evening and generally made to feel at home. With an extremely busy and tiring work schedule, it was very welcome indeed, thank you to all the wonderful staff in the hotel, the gym and the spa.

Room Tip: 9009 or 9011 are rear facing and don't have traffic noise
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, January 31, 2013
Dear GailH64,

Thank you for all the wonderful words you for the hotel, gym, spa and our staff which will motivate them to excel further in their service delivery. We believe that by combining our best facilities with great service, staying One Step Ahead will help our guests feel productive, accomplished and re-energized during their trip.

My team and I look forward to welcoming you back soon.

Warm Regards,

PALLAVI SINGH
MARKETING & COMMUNICATIONS MANAGER

E: pallavi.singh@cpokhla.com M: +919582227018

Crowne Plaza Today New Delhi Okhla
Plot No.1, Community Centre, Okhla Phase - l, New Delhi - 110020
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, Delhi, India
Senior Contributor
41 reviews 41 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 22, 2013

We stayed for a night on 19th of January 2013 and it was a wonderful experience right from the begining. As they greet you from main entrance to reception you can start feeling that the staff are trained hard for courtesy towards guests.
Check in staff was very cooperative and so was room service and everywhere. Rooms are big enough and washroom is very nicely done.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, January 31, 2013
Dear CharitraMaheshwari,

Thank you for all the wonderful words you have for the staff, reception, room service, room and the washroom. We are very happy to know you had a great experience staying with the Crowne Plaza Today New Delhi Okhla.

Your encouragement motivates us to continue to perform at the high standards that are expected of us. We look forward to having you back with us soon.

Warm Regards,

PALLAVI SINGH
MARKETING & COMMUNICATIONS MANAGER

E: pallavi.singh@cpokhla.com M: +919582227018

Crowne Plaza Today New Delhi Okhla
Plot No.1, Community Centre, Okhla Phase - l, New Delhi - 110020
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Today New Delhi Okhla

Address: Plot No. 1, Community Centre, Okhla Phase 1, New Delhi 110020, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Luxury Hotel in New Delhi
#20 Business Hotel in New Delhi
#21 Romantic Hotel in New Delhi
#28 Family Hotel in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Crowne Plaza Today New Delhi Okhla 5*
Number of rooms: 208
Official Description (provided by the hotel):
Crowne Plaza Today New Delhi Okhla is the latest internationally managed hotel in heart of South Delhi. Crowne Plaza Today New Delhi Okhla has won nine industry recognition awards for its outstanding service & food; the F&B facilities include authentic "Chinese Italian Restaurant – ChaoBella", "All Day Dining – Edesia", "Copper Bar & Lounge" "French Heart – The Pastry Lounge" and a host of meeting facilities. ... more   less 
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Also Known As:
Crowne Plaza Today New Delhi Okhla Hotel New Delhi

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