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“Luxurious, clean and nice priority lounge” 4 of 5 stars
Review of Crowne Plaza Today New Delhi Okhla

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Crowne Plaza Today New Delhi Okhla
5.0 of 5 Hotel   |   Plot No. 1, Community Centre, Okhla Phase 1, New Delhi 110020, India   |  
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Ranked #32 of 594 hotels in New Delhi
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Luxurious, clean and nice priority lounge”
4 of 5 stars Reviewed January 22, 2013 via mobile

I would stay again. All you could want. Rooms had all you need. I was upgraded as a platinum member and had a lovely room. Lounge was nice and so were the sweets :)

Helpful staff. Good concierge and manager was pleasent and helpful too.

The buffet was outstanding!! Both for dinner and breakfast.

Recommended. It was a boy far from shopping places but that wasn't a problem with taxis, well known and good security.

I would stay there again.

  • Stayed June 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, January 31, 2013
Dear Jsamra1,

Thank you for patronizing Crowne Plaza Today New Delhi Okhla. We are very happy to know you liked the room, Crowne lounge, team members and specially the food spread. We are glad our team was one step ahead in ensuring you had a luxurious stay with us.

We hope either your work or a holiday brings you back to Delhi soon and we get the privilege to serve you.

Warm Regards,

PALLAVI SINGH
MARKETING & COMMUNICATIONS MANAGER

E: pallavi.singh@cpokhla.com M: +919582227018

Crowne Plaza Today New Delhi Okhla
Plot No.1, Community Centre, Okhla Phase - l, New Delhi - 110020
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345 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Top Contributor
62 reviews 62 reviews
34 hotel reviews
Reviews in 38 cities Reviews in 38 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed January 22, 2013

My third stay in as many months and the staff were wonderful. I was greeted by name, spoilt with complimentary desserts almost every evening and generally made to feel at home. With an extremely busy and tiring work schedule, it was very welcome indeed, thank you to all the wonderful staff in the hotel, the gym and the spa.

Room Tip: 9009 or 9011 are rear facing and don't have traffic noise
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, January 31, 2013
Dear GailH64,

Thank you for all the wonderful words you for the hotel, gym, spa and our staff which will motivate them to excel further in their service delivery. We believe that by combining our best facilities with great service, staying One Step Ahead will help our guests feel productive, accomplished and re-energized during their trip.

My team and I look forward to welcoming you back soon.

Warm Regards,

PALLAVI SINGH
MARKETING & COMMUNICATIONS MANAGER

E: pallavi.singh@cpokhla.com M: +919582227018

Crowne Plaza Today New Delhi Okhla
Plot No.1, Community Centre, Okhla Phase - l, New Delhi - 110020
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New Delhi, Delhi, India
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 22, 2013

We stayed for a night on 19th of January 2013 and it was a wonderful experience right from the begining. As they greet you from main entrance to reception you can start feeling that the staff are trained hard for courtesy towards guests.
Check in staff was very cooperative and so was room service and everywhere. Rooms are big enough and washroom is very nicely done.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, January 31, 2013
Dear CharitraMaheshwari,

Thank you for all the wonderful words you have for the staff, reception, room service, room and the washroom. We are very happy to know you had a great experience staying with the Crowne Plaza Today New Delhi Okhla.

Your encouragement motivates us to continue to perform at the high standards that are expected of us. We look forward to having you back with us soon.

Warm Regards,

PALLAVI SINGH
MARKETING & COMMUNICATIONS MANAGER

E: pallavi.singh@cpokhla.com M: +919582227018

Crowne Plaza Today New Delhi Okhla
Plot No.1, Community Centre, Okhla Phase - l, New Delhi - 110020
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Horley, United Kingdom
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 20, 2013

We arrived by Auto Rickshaw from Okhla railway station and after checking in, we were taken to our room. This met our expectations with a large bed, desk, large bathroom and mini-bar. The hotel is located on a major road intersection although the hotel is reasonably sound proofed. The hotel is very clean as you would expect of an international hotel chain; it has a cafe, bar and restaurant. The breakfast offering is extremely extensive, and the menu at other times is varied/international. I ordered a cheese burger and initially was provided with a vegitarian burger, when I pointed this out, they changed it very quickly. There is a gym which has a reasonable selection of equipment, and an external swimming pool which was cold. As for location, the hotel is a 20 minutes from the city centre (say the Red Fort), and they will organise a car to the city, or you can take an auto rickshaw all the way in, or to the nearest metro station. Having said that, it is in a good position for a quick journey to to the airport.

Room Tip: No advice.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, February 4, 2013
Dear If_i_must_8,

Thank you for taking out time to write for the Crowne Plaza Today New Delhi Okhla on Trip Advisor. We are very happy to know you had a great trip and liked the bed, ergonomic desk, large bathroom, mini bar and health club. Thank you for the wonderful words you have especially for the large breakfast spread and food & beverage offerings.

We look forward to having you back with us soon .

Warm Regards,

PALLAVI SINGH
MARKETING & COMMUNICATIONS MANAGER

E: pallavi.singh@cpokhla.com T: +911146462000 M: +919582227018

Crowne Plaza Today New Delhi Okhla
Plot No.1, Community Centre, Okhla Phase - l, New Delhi - 110020
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Top Contributor
112 reviews 112 reviews
86 hotel reviews
Reviews in 82 cities Reviews in 82 cities
295 helpful votes 295 helpful votes
3 of 5 stars Reviewed January 19, 2013

To quote exactly from the hotel web site, the suites ''Enjoy spectacular panoramas of the beautiful forested Green Ridge''. The actual view from my suite, 5015, a part finished commercial complex complete with rubble and itinerant workers. In truth, this was barely apparent as the windows were so dirty that the view was not that clear anyway.

Which is not to say that the Crowne Plaza is a disaster. The interior and the levels of service are of a high standard, common areas are welcoming and the suite itself very comfortable. Breakfast buffet is extensive, though the Chinese/Italian options in ChaoBella are a bit eclectic.

The general location was fine for my purposes, access to the Buddh Race track for the F1. However, for general sightseeing I would probably suggest opting for somewhere more convenient, and in a less noisy and dusty area.

  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, January 31, 2013
Dear HongKongMember,

Thank you for the kind words you have for the hotel services, suite and specially the breakfast spread. We have noted your comment about the windows and the matter has been addressed with the Executive Housekeeper. It is our constant endeavor that we meet the expectations of our guests. I hope you will give us another opportunity to serve you in the future and our team will try their best to provide efficient service to meet your expectations. We have some famous tourist destinations like Lotus Temple, Tughlakabad Fort, shopping malls within 5 kilometer radius. Our Concierge would be pleased to draw an itinerary for you on your next visit.

Look forward to welcoming you back.

Warm Regards,

PALLAVI SINGH
MARKETING & COMMUNICATIONS MANAGER

E: pallavi.singh@cpokhla.com M: +919582227018

Crowne Plaza Today New Delhi Okhla
Plot No.1, Community Centre, Okhla Phase - l, New Delhi - 110020
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore, India
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 18, 2013

A typical Indian 5 star business hotel. Loved the rooms - large and luxurious - pity the trips do not allow us to enjoy them more. Very attentive and pleasant staff on board. Always ready with a smile. Efficient and quick room service too

But, the food does need to be improved. And the breakfast buffet tried to get too many cultural requirements in but did not offer much if you wanted a particular kind of breakfast. Perhaps some items should be on request rather than be part of the buffet.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashwani_11, Executive Assistant Manager - Rooms at Crowne Plaza Today New Delhi Okhla, responded to this review, January 21, 2013
Dear Jermina,
Thank you for your kind words about the property and the team. This helps us motivate ourselves to perform to the standards expected out of us. I have noted your recommendation and feedback about the buffet menu. We will surely keep this in mind while planning the rotational menu, next time.
Look forward to welcome you back to Crowne Plaza Today New Delhi Okhla !
warm regards,
Ashwani
Report response as inappropriate
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Larnaka, Cyprus
Top Contributor
53 reviews 53 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed January 8, 2013

We visited this hotel twice over Christmas 2012 and were impressed on both occassions by the staff and quality of the rooms. The food options are very good, the breakfast is superb, there is also a very good chinese restaraunt in the hotel , the spare ribs were amazing. It is worth signing up for the rewards programme to get reductions on spa treatments etc. Pick a high room to avoid traffic noise.

Room Tip: Request a high room to avoid traffic noise
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashwani_11, Executive Assistant Manager - Rooms at Crowne Plaza Today New Delhi Okhla, responded to this review, January 21, 2013
Dear Mark H,
Thank you for your positive feedback. The chefs at Chaobella - Our Signature Chinese and Italian Restaurant are very happy to hear your review about the food.
Look forward to welcome you back !!!
Warm regards,
Ashwani

ASHWANI K. GOELA
EXECUTIVE ASSISTANT MANAGER - ROOMS
E: ashwani.goela@ihg.com T: +91 11 46462000, 30981000
M: +91 9582227007

Crowne Plaza Today New Delhi Okhla
Plot No.1, Community Centre, Okhla Phase - l, New Delhi - 110020
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Today New Delhi Okhla

Address: Plot No. 1, Community Centre, Okhla Phase 1, New Delhi 110020, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in New Delhi
#20 Luxury Hotel in New Delhi
#23 Romantic Hotel in New Delhi
#25 Family Hotel in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Crowne Plaza Today New Delhi Okhla 5*
Official Description (provided by the hotel):
Crowne Plaza Today New Delhi Okhla is the latest internationally managed hotel in heart of South Delhi. Crowne Plaza Today New Delhi Okhla has won nine industry recognition awards for its outstanding service & food; the F&B facilities include authentic "Chinese Italian Restaurant – ChaoBella", "All Day Dining – Edesia", "Copper Bar & Lounge" "French Heart – The Pastry Lounge" and a host of meeting facilities. ... more   less 
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Also Known As:
Crowne Plaza Today New Delhi Okhla Hotel New Delhi

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