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“Good hotel for a business travellers” 4 of 5 stars
Review of The Visaya

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The Visaya
4.0 of 5 Hotel   |   N- 82, Panchshila Park, New Delhi 110017, India   |  
Hotel amenities
Ranked #75 of 593 hotels in New Delhi
Bangalore, India
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
“Good hotel for a business travellers”
4 of 5 stars Reviewed November 17, 2012

The hotel is very close to Hauz Khas metro station. So if you want to experience quick ride to Connaught place, this is great place to stay w/o having to pay exorbitant rents in areas closer to Central Delhi. The ride to/from airport is pretty short. The rooms are clean, spacious and quiet. The lunch seemed quiet expensive for the variety of food, but the food was tasty. Staff is courteous and helpful. A/C in my room wasn't working and I was quickly transferred to another room at 10.30pm! Proximity to Delhi

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm-thevisaya, General Manager at The Visaya, responded to this review, November 19, 2012
Dear Guest,

I appreciate your comments and am happy to note that you had a comfortable stay and enjoyed dining facilities. Thank You for giving your feedback to the reception about the air conditioner, I’m glad we acted quickly to solve the problem and I’m truly sorry for any inconvenience this may have caused.

Thank you for all your positive comments. We hope to welcome you many times in the future.

Sunil Johar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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191 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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English first
Hanoi, Vietnam
Senior Contributor
44 reviews 44 reviews
30 hotel reviews
Reviews in 24 cities Reviews in 24 cities
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed November 8, 2012

On a tour around India I stayed at the Visaya on three separate nights. It is a pleasant enough hotel with clean, reasonable sized rooms, good service and a nice restaurant. From what I could tell the location in the south of New Delhi is a little out of the way with nothing much around the hotel – although perhaps it was hidden by the smog that hung over the city during my stay. There is wifi available in the rooms but this is chargeable. The food quality in the restaurant was high standard and with friendly, efficient service. It is not possible to get any alcoholic drinks in the restaurant although they will go out to bring alcohol to your romm if you request it.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm-thevisaya, General Manager at The Visaya, responded to this review, November 19, 2012
Dear Mr. Hopkins,

Thank you your valuable time for writing such a detailed feedback of our hotel.

I am happy to note that you had a comfortable stay and enjoyed dining facilities.

We look forward to welcoming you back for a richer experience.

Warm Regards,

Sunil Johar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gloucester, Massachusetts
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 2, 2012

I stayed here for three days for business. The on site restaurant is great, but be warned, they don't serve alcohol. My room was clean, quiet and spacious. The bathroom was very pretty, there was no tub, but that didn't bother me. The staff there were very friendly and helpful. One negative - you have buy internet service by the hour - I hate that!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm-thevisaya, General Manager at The Visaya, responded to this review, November 6, 2012
Dear Guest,

Thank you very much for your valuable comment.

I am delighted to note that you liked the services and the dining experience at the hotel. Your feedback is noted and it encourages us to pledge ourselves to better guest experience & services.

We have noted your comment regarding the internet charge and such comments assist in in making the services guest friendly. We would certainly try to incorporate your suggestion.

We look forward to welcoming you back at The Visaya in your next visit to New Delhi.

Kind Regards,

Sunil Johar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
delhi
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 27, 2012

Its a beautiful hotel situated in peaceful location. The enviroment was healthy. Interior decoration is very good especially rooms decoration, garden beauty and main restaurant room. Food prepration is also good mainly the breakfast. I find the staff is very caring and cooperative. All at my cost its a good experience to stay here.

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm-thevisaya, General Manager at The Visaya, responded to this review, November 2, 2012
Dear Guest,

Thank you very much for your valuable comment.

I am delighted to note that you liked the interiors and services of the hotel. Your positive feedback on the breakfast is very encouraging. Our efforts are always aimed at creating unique and memorable experiences for all our guests with attentive and personalized service. It is a matter of pride to know that you experienced attentive service throughout your stay. Thank you so much once again for sharing this with us.

We look forward to welcoming you back at The Visaya in your next visit to New Delhi.

Kind Regards,

Sunil Johar
General Manager
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Stockholm, Sweden
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 25, 2012

A concept hotel which captures the very essence of peace in this bustling city of Delhi. I strongly recommend this hotel to anyone to experience the wonder of tranquility of the "mantras" amidst the hustle and bustle of the city. Comfortable and beautiful rooms which always is accompanied with a smile from the staff.

If I had to pick hard for some room of improvement - Free wifi would be much appreciated. I think its common courtesy as well as a standard procedure nowadays expected from a hotel of your magnitude.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm-thevisaya, General Manager at The Visaya, responded to this review, October 26, 2012
Dear Guest,

Thank you very much for your valuable comment.

I am delighted to note that you liked the interiors & services of the hotel. Your feedback is noted and it encourages us to pledge ourselves to better guest experience & services.

We look forward to welcoming you back at The Visaya in your next visit to New Delhi.

Kind Regards,

Sunil Johar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 19, 2012

Having stayed in many hotels across India, the Visaya was the most beautiful hotel of all. Rooms, interiors plus the garden and restaurant room are beautifully designed and decorated. A delight to stay in. The hotel is small what I found a nice change to these anonymous chain hotels. Breakfast I found good average but then sitting in the breakfast room or garden is an extra point. The small gym in the top is nice, too. A big plus is the location of the hotel. Close to the airport but also close to the next metro station (ca. 500 metres) from which you have a direct link of 25 min to Gurgaon - or to central Delhi. Taking the metro in Delhi is much nicer (and cheaper) than going through the horrible road traffic. Frontdesk, otherwise very helpful, seemed not aware that this is a big plus of the hotel location and did not recommend the metro for going to Gurgaon right away. Will stay there again, definitely.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm-thevisaya, General Manager at The Visaya, responded to this review, October 23, 2012
Dear Sir,

Thank you very much for your valuable recommendation.

We are delighted to note that you liked the decor & location along with your stay & the services of the hotel. Your feedback encourages us to pledge ourselves to better guest experience & services.

I have also noted your feedback regarding the metro services and have personally reminded the reception staffs on actively offering the metro services also.

We thank you for your patronage and look forward to welcome you back to The Visaya.

Kind Regards,

Sunil Johar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune, India
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 12, 2012

The Visaya has a great location in the Panchshil area of South Delhi. Convenient from the Airport, it is a reasonably nice and comfortable hotel. Rooms are reasonably large, and so are the toilets.

I was there for just one night, and chose the hotel because of its great location and reasonable price. The breakfast was ok - nothing to write home about, and also not at par with the rest of the services at the property.

What was annoying though is their accounting. I got an online rate of 3400 Rs, and they claimed t have charged 17 odd % Service Tax on the rack rate of Rs. 7500. All well and good so far - as many hotels in Delhi do that. But in reality, the invoice showed service tax on only Rs. 3400, and the rest of the amount was levied as a service charge. I.e. They claim to charge ST on the rack rate, but actually charge it really on the room rate. The difference, which they collect as tax - i.e. to be required to be paid to the government - is not really tax - it is just a fee that they pocket with cheap accounting tricks.

The misleading and lying is unfortunate. When I saw my invoice and quizzed them, they claimed it was tax - but yet, refused to write it as tax in my invoice! Eventually, some staff did accept that it was a common practice at this hotel and that most guests did not realize it... The difference is not huge - just about Rs. 400 - and they could just increase the room rate by that much - no one is going to select to stay elsewhere because of the small difference!

Btw, the restaurant has a small garden connected - very pleasing to sit and eat there.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm-thevisaya, General Manager at The Visaya, responded to this review, October 16, 2012
Dear Guest,

The content of your feedback regarding our accounting practice is of great concern to us. I sincerely regret that we failed to answer the tax enquiry satisfactorily.

Please be assured that the hotel does not deploy any accounting practice that results in such misrepresentation. We are a law abiding organization and fulfill all statutory obligations related to taxation and accounting practices. The service charges are not an income stream for the hotel, all earning thereof are distributed amongst the staff members.

We have taken your feedback very seriously. An explanation of our charges will be kept as a ready reckoner at the front desk. This will ensure complete transparency.

I have also noted your feedback regarding the breakfast not being on par with the rest of the services at the hotel .We would like to assure you that corrective action has already been put in place to improve this significantly.

We thank you for your patronage and look forward to welcoming you back to The Visaya.

Kind Regards,

Sunil Johar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Visaya

Address: N- 82, Panchshila Park, New Delhi 110017, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Wheelchair access
Hotel Style:
Ranked #75 of 593 hotels in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Visaya 4*
Official Description (provided by the hotel):
‘The Visaya’ is the premiere boutique hotel of New Delhi (India) providing a holistic and luxurious hospitality experience. Panchshila Park is a prime and centrally located area in heart of South Delhi, just 20 minutes away from domestic & international airports, enjoying convenient driving distances from every commercial, industrial and leisure zone of the capital city. ... more   less 
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