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“Hotel and there tour operator” 2 of 5 stars
Review of The Sunder

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The Sunder
2.0 of 5 Small Hotel   |   9776/8 , Multani Dhanda Sadar Thana Road | Paharganj, New Delhi 110055, India   |  
Hotel amenities
Ranked #195 of 838 New Delhi B&B and Inns
west yorkshire
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Hotel and there tour operator”
2 of 5 stars Reviewed March 12, 2013

Upon arrival in Delhi, we had already booked our room with the sunder and they were suppose to pick us up from the airport. However this did not happen until we had been conned into a taxi, as the airport security wouldnt let us back in, and taken to a rough part of Delhi, threatened with gang rape, taken to a tourist information who told us the hotel had been cancelled, so the taxi would take us to look at some more hotels. After leaving there we demanded to be taken back to the airport, where finally a woman would let one of us go in to use the phones so I could ring the hotel. Do not leave the airport unless you are sure the pick up is there! After an hour they came to pick us up to take us to the hotel, with no explanation of why they wasn't there to pick us up in the first place. Arriving at the hotel it looks nothing like the pictures on the website, paid for the room they told me the first transaction had declined so I needed to pay again, and with being so tired I never thought twice until checking my bank statements and they had taken 2 lots of £96.30 out of my account, also you don't pay the price it gives you on bookings.com they add all the extra taxes on after, so it's not so cheap as made out to be. The room was ok, we used our sleeping bag liners as the bed looked a bit dirty, we got a heater cause it was so cold, and went to bed for a couple of hours. We were woken up by the tour operator asking what time we wanted to go to see him, and after they kept ringing and was really persistent we needed to go down to see him by 5pm
Tinku the tour guide...
We went down to see him about 5 o' clock in the evening, where we discussed what we wanted to see and worked out we didn't have enough time to see northern India then venture south to Kerala, Goa and end up in Mumbai for our next flight. He arranged a tour of Rajasthan over 18 days with hotels and a driver included, who would be a good English speak, however this not the case, a flight to Goa, accomodation in Goa for 8 nights, and finishing with an overnight train to Mumbai. His first price offer to us was £1200 each, this we turned down as we have a budget for 6 months. He offered us a package for £700 but it would be basic hotels. So we asked if we could do one in between with some basic and some good hotels. And we paid the £950. We also added a jeep safari and a camel safari. If you want to book through Tinku you need to take the plan away and think about it do not let him rush you into a decision faster than you want to make one.
We started the tour next day even though we had booked and paid for a week at the hotel. Tinku told us that he had taken that into account with the tour costs, which we now believe to be untrue. Also Tinku will tell you the government charges for paying on a card is 6% but it is actually 2% so don't be fooled into this.
Delhi tour - this was with the car and driver that picked us up from the airport. We went to see the light of ghandi, ghandi museum, qutb minar, lotus temple, we drove past the gate of India so didn't get a photo opportunity. However out of all these we only wanted to see qutb Minar and the red fort which we never got to, as we went to a Indian clothes shop and the driver didn't like the fact we bought nothing so he took us back to the hotel early.
The Royal Residency in Agra- breakie was good and cooked in front of you, clean rooms, shampoo, soap and towels provided. Tinku told us we would be able to see the Taj Mahal at sunrise, but security didn't open the gates until after sunrise and we had paid for a guide through Tinku that didn't turn up until 9am so we went around by ourselves.
Sonar Haveli in Bharatpur- we used our mosquito nets as our room was full of them, also used sleeping bag liner, room was dirty, food was so salty barely edible, an the chicken was still raw. Tablecloths in the dining room looked like someone had eaten there curry off it without a plate, the dining room was also freezing as they had all the doors open and we are pretty sure the kitchen was outside in the open air and they cooked in the dark. As soon as you walk out of your room everyone stares at you. On the plus wifi works in your room and its free.
Ankur Resort in Ranthambore- we also used Mozzi nets as there were a few flying in the room. Tried to charge us 100 rupees for each device using wifi for 24 hours, but it only worked in the lobby. Food was amazing and good service in the restaurant. Shower was good but you needed your own towel. Disappointed with the safari as we were told we would be in a jeep with another two people but it was another four people so it was a squash and I had brushing all down my left leg. Also the guide was rubbish as he just told us every so often there were more trees.
Rajputana Haveli in Jaipur - the food was good, nice room apart from cockroaches in the shower which is also cold all the time. Wifi only works downstairs. Staff are good. The guide arranged through Tinku took us to the amber fort on arrival, after the very quick tour of the fort we got taken to yet another shop, where we didn't buy anything, I enquired about the cost of hand bags that you can buy the same style over south east Asia and they charged more so decided not to buy one and get one further along the line. After refusing when the guide invited us back to his house for a party that night, next day for the tour of Hawa mahal, jantar manter and city palace he didn't turn up so again we had to make our own way around.
New Park in Pushkar-don't have the pizza if you think it will be a nice change from curry cause its not. Toilet in the room smells and you need your own towel as there's are filthy. Beds uncomfy. And they tried to give us mucky cups at breakfast time. Tv signal is bad. Oh and don't take flowers from anyone in Pushkar it's a scam and even though they say its free, they are not.
Picholaa Haveli in Udaipur- great restaurant and good staff and good food. Everything clean, wifi occasionally worked in rooms but mostly you need to be downstairs. The bath was mucky and water cold in the shower. Laundry service was good. Good for shopping in the town.
Chahdrai Hotel in Ranakpur- nothing to do here apart from to go out for a walk and go see the Jain temple which you can get in for free but you have to pay 100 rupees per camera, so make sure you haven't got any other devices on you like phones or iPads or they will charge you for those. No wifi but they have a very slow computer you can use for 60 rupees per hour if the electric doesn't cut out half way through. Swimming pool is empty and looks like it hasn't been used for years. The restaurant is cold, meat dishes are chewy. Had to ask for toilet roll, staff didn't speak very good English, and while we ate the staff just stood and stared at us, then said when he brought us the bill his tip wasn't included in the bill, when we gave him no tip he walked out of restaurant and slammed the bill back down some where else. On the good hand we got some free matches
Kuchaman Haveli in Jodhpur- again electric kept cutting out. Nice hotel though. We waited about 30 mins to order lunch. For tea we ordered room service but only half the order came and we had to argue with the manager to get what we had originally asked for an hour before.
Royal Haveli in Jaisalmer- was this the Royal Haveli not really sure as it had a different name over the top of the door. The wifi doesn't work you have to go next door to the royal. Cold shower. We were given wet grubby towels. Needed Mozzi nets .
The royal in Jaisalmer- great hotel, breakfast not so good. Had toast and boiled egg.
Sagas in Bikaner- great hotel and good food.
Heritage in Mandawa- needs some updating, food wasn't nice, ordered a bananna lassi which was warm and a lemon tonic but they said the lemon was already in it, but it wasn't. Our tea was bland and the chappatis doghie and found a hair in the curry so we didn't eat anymore. Left at 6 am to get back to Delhi and had to pack in the dark as there had been a power cut.
Hotel Bala Ji in Goa- rooms are clean, bed is hard, cockroaches in the rooms and a leaking pipe in the bathroom. Breakie not good and staff can hardly speak any English and dont understand when you ask for a black coffee with cold milk, so we asked for juice and they didn't have any. At breakfast time they bring water around the tables that they have filled up from the water tap in the kitchen, in bottles people have left in their rooms. The cleaner opened the door at 9am to come in and clean the room without knocking on the door first, while we were still asleep and woke us up. We hadn't been down for breakfast so we obviously wasn't up yet. The bed was also broke so they put us in that room and brought a repair man in to fix it whilst we were in the room, why didn't they just put us in a different room, swimming pool was dirty and every time we went out there was no one on reception to leave the key with so we had to go looking for staff.
When we tried to discuss the transfer to train station with hotel staff they didn't understand and told us it would take about 2.5 hours to get there. So we rang Tinku and told him that the staff couldn't speak english, so he said he would ring them which he never did. As agreed with Tinku we waited in the hotel lobby for a taxi at 3pm which didn't turn up. Which was when he first spoke to the staff in the hotel or more like argued with them as they were trying to take us to a different station other than what was stated on our ticket. When the taxi dropped us off he took us to the wrong station which was only half an hour away so we had a 3 hour wait in the station before a 11 hour train journey which was reasonably comfortable.
We had decided in Ranthambore we didn't want t o do the camel safari and at first Tinku wouldn't change it for us and after being persistent he took it off and gave us the royal haveli for a night in Jaisalmer which we feel we should have been in the original hotel as when the first itinerary was written we had paid for two nights at the Royal which was never deducted off our new itinary when the camel safari was added on.
We had met some other tourists on our way around Rajasthan who had paid a lot less than us and we got £250 back each from Tinku as we felt cheated out of our money so the trip actually costed us £700 instead of £950 but that included the £96.30 we had originally over paid in the hotel sunder.
Tinku asked us not to write a bad review about the tour or hotel the sunder, but this is an honest review about our experience, take it as you will.
If you are thinking of booking a tour and would like contact details for a good tour operator don't hesitate to contact me through this review.

  • Stayed February 2013, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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79 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Koraput
1 review
4 of 5 stars Reviewed February 23, 2013

Warm water is possible whenever you like it, Internet via WIFI at the office worked well. Ordered drinks etc. are well prepared. The room was clean, the bed good, the walls looked fine, widows with strong curtains. The bad room was also ok, all fine. Only the noise from outside the street was little unlikely. The way to the market is around 10 minutes, to Metro also. Surrounding is ok. It is one of the best Hotels I had in Delhi and I will book it again, when I’m back. Just a good feeling and trustfully staff there.

  • Stayed February 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Cleartrip

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, South Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed January 27, 2013

all pictures of the hotel sunder online are completely outdated and almost a lie when it comes to what the hotel actually looks like. the hotel is located on a terribly loud and congested street crammed full of cars, animals and neon lights. the street is audible all through the night and makes sleeping extremely difficult. the rooms are are questionably clean at best. the staff is kind but want a tip for even smiling at you. they seem willing to rip you off as well if you are not mindful.

  • Stayed January 2013, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 21, 2012 via mobile

The sunder hotel is a decent hotel for those under a budget and don't mind a cold shower. The hotel also has an excellent travel advisor, Tinku, who helped us out with our trip to make sure we had an unforgettable time.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
1 review
4 of 5 stars Reviewed October 18, 2012

Hotel itself is what you pay for but the real perks are in it's hidden benefits.
Bathrooms are pretty dodgy but if you dont mind roughing it a bit this is totally acceptable. There is a great trip advisor named Tinku who works at the Sunder. He can assist you in planning a fantastic trip across India with private drivers at a good price.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 6, 2012

The Sunder is a great basic budget hotel in Delhi, close to everything, friendly staff and the facilities are what i had expected for the price. The service is what stood out the most, we met with the travel adviser who works at the hotel and he really went above and beyond my expectations. His service has definitely made my trip in India 100 times better and completely unforgettable. I would recommend this hotel to anyone for the excellent service, as long as they don't mind a cold shower :)

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Senior Contributor
49 reviews 49 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed October 5, 2012

Hotels in India are in a world of their own and so my India hotel reviews should not be compared to other hotels around the world.

The Sunder has a good location proximity wise. It's about a 10 minute walk to the metro or 50 rupees rickshaw. One stop from the metro or 80rupees rickshaw to Connaught place. It's actual location is a little dirty though. The street is really unclean, lots of homeless people nearby. It is above a beer and wine shop though which was good for us to get some beer at night.

The hotel offer a free airport pickup which is very good. Email or call in advance. Beware of pickpockets and porters at the airport though. Just let the driver help you. On arrival you will almost definitely be accosted by Timuk or Tomato....can't remember his name. He is the tour manager for the hotel. He pounces as soon as you enter the hotel and are least expecting it. He offers you tea which we refused as we aren't drinking milk on this trip. He will ask what your plans are, tell you your plan is wrong and create a plan on the spot. He is very convincing. I got annoyed as I hadn't even been to my room yet and he wanted 32000 rupees from us so I told him to let us to our rooms and speak with us later. His tours are expensive, but he can be haggled down. We got a city tour of delhi, a driver to a nightclub and back, a tour to Agra and a one way car to Jaipur for 14500 rupees. This is a little more expensive than normal but for ease we did it. The drivers are generally nice. One demanded more tip so we didn't tip him at all. Another was insistent on taking us to certain shops so he could get commission.

The rooms are an ok size. Nothing fancy. It is cleaned well to India standards. A few bugs in the bed so again we dressed in our clothes to sleep. The bathroom has no hot water unless you ask. The AC is ok.

The porters are very friendly and helpful. However, they ruined their luck when as we were leaving they demanded tips. We were going to tip them 200 each but when they asked we gave 100 each. There is only wifi in the lobby which is a bit slow. The reception staff are helpful but English is limited. The rooftop is interesting to go to and see the surrounding city. The surrounding streets are disgusting and so we spent a lot of time eating in the hotel on the roof. The food is safe, you won't get sick but the curry is bad.

For people on a budget this is an ok choice. I wouldn't stay again. If you do to here, prepare for the tough sales talk. Just tell him you have friends in delhi who are organising your trip if you don't want his help.

Room Tip: Don't get a room facing the street as there is a lot of traffic noise.
See more room tips
  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Sunder

Address: 9776/8 , Multani Dhanda Sadar Thana Road | Paharganj, New Delhi 110055, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #195 of 838 B&Bs / Inns in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:2 star — The Sunder 2*
Number of rooms: 21
Official Description (provided by the hotel):
Hotel The Sunder , located most centrally in the heart of the city and is less then 1 Km from world famous Connaught place. Hotel The Sunder, provide the perfect accommodations for the budget travelers. Only 10 minutes walk from New Delhi Station, 20 minutes walk from Connaught Place & Janpath. The city’s busiest shopping districts, Karol Bagh, Chandni Chowk, and Palika Bazaar are all nearby, and easy access to other main tourist attractions !! In this regard, we wish to submit that we will offer free Airport/Railway Pickup to all the guests received through your network to ensure a hassle free transfer from the airport/Train Station.We feel proud to add here that our rooms are a perfect combination of elegance and comfort to suit your lifestyle. Along with the elegantly furnished rooms, we have many other extra facilities for our valued customers. These include Wi-Fi, Money Changer, Travel Assistance Desk, Laundry Service, 24 Hour Room services, 24 hour power supply, Cable T V with International Channels, Doctor on Call,In-house catering, all major credit cards accepted, Elevator, Fax, Photo state and STD. Our hotel has luggage storage facilities. ... more   less 
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Also Known As:
The Sunder Hotel New Delhi

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