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“Nice Hotel” 4 of 5 stars
Review of Hotel Sarthak Palace

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Hotel Sarthak Palace
3.0 of 5 Hotel   |   14A/34 W.E.A. Karol Bagh | W.E.A., New Delhi 110005, India (Biden Pura)   |  
Hotel amenities
Ranked #277 of 608 Hotels in New Delhi
Mumbai
1 review
“Nice Hotel”
4 of 5 stars Reviewed June 16, 2013

Nice hotel with decent rooms in budget price. At very prime and central location and quite near to metro and main market.
Hotel staff was quite helpful, but there are some gap to improve services.
Overall decent one in the available price.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Cleartrip

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SM321_12, General Manager at Hotel Sarthak Palace, responded to this review, August 6, 2013
Dear Guest,

Thank you for sparing time to write your review here. We are overjoyed to read that you had such a fantastic stay with us.

We strive to go above and beyond in terms of service and hospiltality and for you to feel compelled to post your experience of this on to Trip Advisor is much appreciated.

We will look forward to welcome you back again

With Warm Regards
General Manager
The Sarthak Palace
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

121 reviews from our community

Traveler rating
    44
    27
    13
    16
    21
See reviews for
23
22
27
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 7, 2013

It is a hotel which was value for money for the budget I had.
I had no problems in travelling around because of the location being central.
Staff was friendly enough.
Also, the time spent in the evening on the rooftop after a nice shower could be refreshing.

All in all, comfortable stay with no complaints.

Room Tip: Higher Units are Better. They are calmer.
See more room tips
  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SM321_12, General Manager at Hotel Sarthak Palace, responded to this review, August 6, 2013
Dear Guest,

Thank you for sparing time to write your review here. We are overjoyed to read that you had such a fantastic stay with us.

We strive to go above and beyond in terms of service and hospiltality and for you to feel compelled to post your experience of this on to Trip Advisor is much appreciated.

We will look forward to welcome you back again

With Warm Regards
General Manager
The Sarthak Palace
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
416 helpful votes 416 helpful votes
2 of 5 stars Reviewed May 28, 2013

Average Hotel. Spent a night with family with bookings for 4 rooms in hot late May. ACs didnt work well in 2 rooms. Amenities were not upto it. In one room TV didn't work. Rooms smell stuffy. rats around. Towels not provided fully till demanded. Food wasn't upto it. Worst is travelling to hotel late night when all Karol Bagh roads are blocked by corrupt Delhi Police in name of security. Any tourist booked in any of the 250+ hotels in Karol Bagh better not reach any later than 10.00 PM at night else you will be subjected to a warm welcome Delhi Police style. After that all lanes leading into Karol Bagh are blocked and manned as 'no entry' by the cops for 'security' reasons. The rules of no entry are largely as interpreted by Delhi police so while local cars get to go in freely, outside state taxis are halted and prevented entry till bribed. bad experience all the way.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SM321_12, General Manager at Hotel Sarthak Palace, responded to this review, June 5, 2013
Dear Guest,

From the review, it seems that you are finding faults everywhere, inside and outside the hotel including the Police of Delhi, Security conditions, lanes and public facilities in the area as well.

Maybe, on one of the hottest days of the season there was a reason for you to get irritated and frustrated. We assure you that inside the entry door things are correct and comfortable as seen by many of our reviewers.

We assure you that you will find better service everytime you visit us.

Management
Hotel Sarthak Palace.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kolkata
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 18, 2013

Room are average, not well kept. Service is poor. You need to ask for anything and everything.They won't provide anything until asked.Breakfast is not up to the mark..better to book room w/o breakfast.Will try to avoid staying again

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Cleartrip

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SM321_12, General Manager at Hotel Sarthak Palace, responded to this review, June 5, 2013
Dear Guest,

Greetings from Hotel Sarthak Palace!!

We thank you for taking the time to tell us why our F&B failed to meet your expectations.

We sincerely apologize for any inconvenience we have caused you.

It is our goal to restore your confidence in our company by solving this problem and preventing it from happening again.

Thank you again, for your honest feedback. We hope to have the pleasure of serving you again in the future.

Management
Hotel Sarthak Palace.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 6, 2013 via mobile

I found Hotel Sarthak on booking.com, and to my relief, the property looked just liked the pictures! Staff was super friendly, location was great (and close to the Metro), and the Air-Con was cold.

Only two items that kept it from getting 5 stars:
1). Room did not have a window. Request a window room when you check in;
2). Rooftop bar/restaurant was lacking cold beer!

Overall a decent value for the money.

Stayed March 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SM321_12, General Manager at Hotel Sarthak Palace, responded to this review, June 5, 2013
Dear Guest,

Greetings from Hotel Sarthak Palace!!

We sincerely thank you for taking your precious time out and posting your most generous feedback of the services of the hotel. We will do our very best to continue to meet your expectations.

Your continued patronage and suggestions are a vital part of our growth and helps us to constantly strive for excellence. And for that, we are very grateful to you.

Thanks again, we look forward to the pleasure of serving you for many more years to come.

Management
Hotel Sarthak Palace.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Varanasi, India
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 18, 2013

our last night in india after months so we thought we would treat ourselves a bit and it was sooo nice. clean room and finally a comfortable bed. the staff were really friendly and went out their way to help us and its a pretty good location, close to metro lines and spicy resturant around the corner is soo nice.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SM321_12, General Manager at Hotel Sarthak Palace, responded to this review, June 5, 2013
Dear Guest,

Greetings from Hotel Sarthak Palace!!

We sincerely thank you for taking your precious time out and posting your most generous feedback of the services of the hotel. We will do our very best to continue to meet your expectations.

Your continued patronage and suggestions are a vital part of our growth and helps us to constantly strive for excellence. And for that, we are very grateful to you.

Thanks again, we look forward to the pleasure of serving you for many more years to come.

Management
Hotel Sarthak Palace.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 16, 2013

i had an amazing experience with my gf in Sarthak Palace Hotel,the stuff there were so warm and friendly plus the management of the hotel were so professional
Thank u for making our trip memorial for us :-)

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SM321_12, General Manager at Hotel Sarthak Palace, responded to this review, June 5, 2013
Dear Guest,

Greetings from Hotel Sarthak Palace!!

We sincerely thank you for taking your precious time out and posting your most generous feedback of the services of the hotel. We will do our very best to continue to meet your expectations.

Your continued patronage and suggestions are a vital part of our growth and helps us to constantly strive for excellence. And for that, we are very grateful to you.

Thanks again, we look forward to the pleasure of serving you for many more years to come.

Management
Hotel Sarthak Palace.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Sarthak Palace

Address: 14A/34 W.E.A. Karol Bagh | W.E.A., New Delhi 110005, India
Location: India > National Capital Territory of Delhi > New Delhi > Biden Pura
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #277 of 608 Hotels in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Sarthak Palace 3*
Number of rooms: 36
Official Description (provided by the hotel):
Hotel Sarthak Palace offers 35 air-conditioned accommodations with complimentary newspapers and complimentary bottled water. Rooms feature city views. These individually furnished accommodations have separate dining areas. Memory foam beds feature Egyptian cotton linens and premium bedding. 40-inch LCD televisions come with premium cable channels and free movie channels. Bathrooms include shower/tub combinations with handheld showerheads, makeup/shaving mirrors, and complimentary toiletries. ... more   less 
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