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“Excellent base for business” 5 of 5 stars
Review of The Leela Palace New Delhi

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The Leela Palace New Delhi
5.0 of 5 Hotel   |   Diplomatic Enclave | Chanakyapuri, New Delhi 110023, India   |  
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Ranked #1 of 593 hotels in New Delhi
Bristol, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Excellent base for business”
5 of 5 stars Reviewed September 5, 2013

As a lone traveller, this place is a must, no moping around trying to find things to occupy yourself, this place has everything, with style. the Gym facilities are first class and spotless, state of the art running machines allowed me to watch the cricket whilst exercising, doesnt get better than that! The pool area is amazing, the staff can't do enough, but at the same time respect your privacy. The breakfast area is great, fantastic buffet, eggs anyway you want, asked at the table, no running up and down or standing in line. The rooms are massive and the wi-fi great. This really is a first class hotel.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KChauhan, General Manager at The Leela Palace New Delhi, responded to this review, September 15, 2013
Dear Guest,

We thank you for posting a review of us on TripAdvisor.

We are pleased to note that we have managed to delight you and exceed your expectations in all aspects of the product and services in the hotel.
We look forward to welcoming you back at The Palace

Regards

Kunal Chauhan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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918 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (195)
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Singapore
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 5, 2013

Having traveled and stayed in many hotels around the world this has been the best hotel in every way in my opinion. From the staff, to the room and the services everything was just perfect. The only regret is that we only stayed for 3 nights! Will return and try out their other locations as well.

Room Tip: Club Rooms are the way to do.
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KChauhan, General Manager at The Leela Palace New Delhi, responded to this review, September 15, 2013
Dear Guest,

We thank you for taking out time to post a review of us on TripAdvisor.

We are delighted to know that you loved our hotel, staff and specially the Royal Club services.
Such scintillating reviews make our efforts worthwhile!

We look forward to welcoming you back to our hotel.

Kunal Chauhan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 5, 2013

We stayed with The Leela Palace on our arrival in Delhi from 26-28th July where we booked a Grand Deluxe Room business Package and then to finish our travels through India on a high note booked a more expensive Royal Premiere Room 14-17 August.

A Grand deluxe room is the basic package of the property so we didn't care in the slightest that it looked onto a service passage with a peep of the garden. The room on the second floor was fabulous, decadent and awesome. Everywhere we went and everyone we dealt with for our stay was fabulous, decedent and awesome. We left feeling like a million dollars and left wondering if we had just stayed in the best hotel in the world.

Unfortunately our second stay was not as overwhelming. Our more expensive Royal Premiere room package turned out to be an identical room on the sixth floor that was slightly smaller and didn't include free wi-fi. When we questioned this after check-in they eventually claimed that they had given us an upgrade last time and that is why they were claiming that it was the same even though it was smaller and gave us complimentary Wi-Fi after joining some business club. I was left with the feeling that as we were staying over Independence Day and the hotel was a lot busier than our first stay that they had fitted us in where they could. With the hotel fuller the service was less intense however still professional. We left feeling disappointed and slightly ripped off and left India without the highlight ending that we thought we had brought.

We reiterated our problem again on their feedback form and the hotel has since phoned to apologise.

So, no, after a second stay, it is not the best hotel in the world, but I guess you could do a lot worse in Delhi I suspect. From what I can see and what we experienced the basic room looks the same as the next grade up so save your rupees and spend them at the fabulous library bar in the hotel or treat yourself at the spa - and just accept that everything sort of works in India in a very India sort of way, even in some of the smart hotels.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KChauhan, General Manager at The Leela Palace New Delhi, responded to this review, September 15, 2013
Dear Guest

Thank you for the feedback and constructive comments on the need for us to do better. There is no doubt that the team could have handled the situation better, moreover, that you have given us the opportunity of visiting us repeatedly.

I have reviewed the standards, once again, with my team to ensure that such experiences do not reoccur. A seamless experience at check in and on arrival is essential and we will ensure to get it right.

I do hope you will come back and give us the opportunity again to make it up to you on the next visit. Our commitment to exceptional service has not changed and we strive to do better each and every time.

Regards

Kunal Chauhan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 4, 2013

Leela Palace is undoubtedly the best hotel in New Delhi. They have various Restaurants Serving Japanese, Indian, Oriental Foods. They also have a very good bar. The Service is too Good and unmatched. It is located in the center of the city in Chanakyapuri. Dont expect a room rate of less than Rs. 20000 per night. But it is well worth it. If you have the money dont think twice. Go for it.

Room Tip: Choose any room. All are exceptionally good.
See more room tips
  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KChauhan, General Manager at The Leela Palace New Delhi, responded to this review, September 15, 2013
Dear Guest,

Thank you for posting a review of us on TripAdvisor.

It was a pleasure to have you stay at our Palace.

We are delighted to know that you found our hotel beautiful and our services exceeded your expectations.

My team looks forward to welcoming you back at The Leela Palace New Delhi.

Regards

Kunal Chauhan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 4, 2013

the property looks a little be old, and the room is quite dark, but the service was very nice.
the spa was very disappointing (although they won spa awards). I had registered for a foot, head and neck massage and the therapist spent the whole time on the feet; I ordered jasmine tea and she came back with something totally different

  • Stayed December 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KChauhan, General Manager at The Leela Palace New Delhi, responded to this review, September 15, 2013
Dear Guest

We thank you for taking out time to post a review of us on TripAdvisor.

This is most disappointing and a poor reflection on our operations at ESPA .
Rest assured that the feedback shared by you is a subject of concern and will be handled with immediate attention. We pride ourselves in our training and learning from negative feedback; these are the only means to improve and do better.

Our quest to ensure excellence is our primary goal. We assure you our utmost commitment to making good on your experience.

Regards

Kunal Chauhan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest, Romania
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 4, 2013

Our staying at the Leela was marking our first year together and the hotel personnel could not have been more courteous. Although we had arrived at the hotel early in the morning, we were greeted with with flower garlands and bindis, and then taken swiftly to our room. For our anniversary, I was given a huge bouquet of red roses and then we received a wonderful chocolate cake. The front desk staff was very knowledgeable and helped us find our way around. We could see how much attention had been paid to all the elements of the room, and the bathroom simply seemed royal. The breakfast (both the one taken in the restaurant and the one to take away, on the morning of our departure) was much beyond expectations. Looking forward to going back again!

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KChauhan, General Manager at The Leela Palace New Delhi, responded to this review, September 15, 2013
Dear Guest,

It is lovely to hear from you. I am glad to know that you had a comfortable stay at our hotel. I have shared your feedback with my team. Feedback from guest’s like you motivates us to excel further.

Thank you for your generous compliments of the hotel and recommending the hotel to other Trip Advisor readers.

I am happy to note that we were able to make your stay comfortable and you enjoyed your dining experience at our restaurants
The team at the hotel and I look forward to welcoming you back soon.

Regards

Kunal Chauhan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 4, 2013

This hotel has to be one of my most favourite hotels in india! It's clean very specious very sophisticated and has a great ambience a great place to stay for a well earned break. The food 24 hours a day is just great all the facilities in the hotel were great also the staff were very niceties everything about it and am definetly gonna go back there soon

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KChauhan, General Manager at The Leela Palace New Delhi, responded to this review, September 15, 2013
Dear Guest,

Thank for taking the time to post your review on Trip Advisor.

I am glad that you enjoyed the hotel and had a pleasant stay with us.

We look forward to welcoming you back soon.

Warm regards,

Kunal Chauhan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Leela Palace New Delhi

Address: Diplomatic Enclave | Chanakyapuri, New Delhi 110023, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in New Delhi
#1 Business Hotel in New Delhi
#1 Romantic Hotel in New Delhi
#1 Luxury Hotel in New Delhi
#1 Spa Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Leela Palace New Delhi 5*
Official Description (provided by the hotel):
The Leela Palace New Delhi at Chanakyapuri is located in the exclusive Diplomatic Enclave and has room sizes starting from 520 Sq ft. The hotel is close to the seat of government and houses four specialty restaurants and three bars, a multilevel spa with a fully equipped fitness center and the city's only rooftop temperature-controlled swimming pool. The hotel offers complimentary broadband access of 10 mbps for its club guests along with breakfast, five complimentary food & beverage presentations round the clock, round trip airport transfers by a BMW fleet and complimentary use of meeting rooms upto 2 hours. ... more   less 
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Also Known As:
The Leela Palace New Delhi Hotel New Delhi

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