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The Leela Palace New Delhi: Traveler Reviews

5.0 of 5
Diplomatic Enclave | Chanakyapuri, New Delhi 110023, India
Hotel amenities
The Leela Palace New Delhi
Ranked #1 of 560 hotels in New Delhi
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502 reviews from our community

Traveler rating
    427
    51
    13
    8
    3
See reviews for
Families
78
 
Couples
160
 
Solo
33
 
Business
144
 
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Dunsborough, Australia
Top Contributor
60 reviews 60 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
23 helpful votes 23 helpful votes
“First class”
5 of 5 stars Reviewed February 19, 2013

The Leela Palace was our first stop in India. Rated on Trip Advisor as the #1 hotel in Delhi, it is easy to see why. Our flight from Australia arrived at a very early hour, and by the time we had cleared immigration, and all that goes with arriving in a new country, we found with ease the complementary hotel car which was there to collect us, and which whisked us away to arrive at the hotel at about 4am. In keeping with a place of this standing, we were greeted professionally and respectfully, and given a brief orientation to the hotel before collapsing into bed.

We had 2 further nights at the Leela, and could not fault the place. Everywhere we went the staff greeted us with a friendly “Namaste”, and what seemed to be a real smile. We had chosen to stay in one of their “Royal Club” rooms, which gave us a more personalised breakfast experience, and complimentary drinks/canapés of an afternoon. Having said that, we chose to take breakfast in The Qube on the ground floor for 2 of our 3 meals. The selection is wide, as ever the service quite marvellous and the overall layout/ambience excellent, looking out as is does into the gardens.

An example of the service … I needed a large (ish) amount of Rupees. I asked one of the many people on the front door where the nearest ATM was. I as directed across the road. Not being familiar with the withdrawal limits at ATMs, I was unable to withdraw as much as I wanted, and thought the machine was faulty. I walked back to the hotel, and another of the security men asked if all was well. I said I had a problem, and attempted to explain it. We had a bit of a language barrier, and so he removed his gloves, issued an advice (in Hindi) to one of his work colleagues, and signalled for me to follow him. I had no idea why/where. We disappeared into the bowels of the building, and then we arrived, deep down by the HR department, at what I figured to be the staff ATM. He waited outside until I completed my transaction (unsuccessfully, but that was not of his making, but mine as I later figured out), and then showed me where to return by a shortcut to the main foyer. Completely above and beyond, especially from a man whose job was mainly to direct traffic and provide security, not necessarily had direct guess contact.

Another thing I liked was the sign in the room which said the hotel discouraged individual tipping, and that a lump sum could be left discreetly at reception upon departure, if the guest so wished, and that this would be distributed equitably amongst the team. This is a great concept, and also alleviates the pressure of constantly having your hand in your pocket, and wondering whether you have given a reasonably amount. A number of other hotels did this also – a great practice.

Whether the Leela deserves its #1 rating is a big call, but it certainly is very good, and worth the tariff. It’s a special place, and amongst the top hotels I have ever stayed at.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brighton
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“Stay at the Leela Palace they treat you like royalty”
5 of 5 stars Reviewed February 18, 2013

Went to New Delhi 3 weeks ago and stayed for 4 nights at the Leela Palace Hotel. It was fabulous! You couldnt even open a door yourself they were there as soon as you went to open it. They also had the facility of a company car and also their own taxi service. We used the taxi service to visit all of the local sites such as the red fort, the tombs and then found us a rickshaw to go around the old town which was something i will never forget. You are being cycled around with cars, taxis, tuk tuks, motorbikes all merging into the same street with cables hanging down above!! we hired their company car to take us to the Taj Mahal which was a two and a half hour drive but really worth the money to travel in luxury. The Taj Mahal was everything and more! The hotel had a pool on the roof which we used every evening after sight seeing. They provided you with bottles of water, towels as soon as you stepped onto the roof. The restaurants in the hotel were fabulous. we tried the indian cuisine and their recommendations were fantastic. we tried their bar meal for supper one evening and the prawns were sumptious. If you are planning to come to Delhi the Leela Palace is definitely the hotel to stay in. The staff couldnt do enough for you. We stayed here before going to Goa! So pleased that we did!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaydn215
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Excellent hotel, fantastic service”
5 of 5 stars Reviewed February 18, 2013

We stayed at the Leela for 3 nights prior to touring around the Golden Triangle. We arrived late so they did our check-in in the room. Room was a reasonable size but well appointed. Bathroom is excellent and spacious - bath with TV which i like. Service throughout the hotel was excellent. Breakfast in the Qube was very good. We had dinner at Megu (Japanese) and Le Cirque (Italian) - both excellent. The wine list is extensive - wine is expensive in India but there are good value wines to be had. Oliver the excellent sommelier can help you with the best choices. We have stayed at a lot of pretty good hotels around Asia and the Leela would be near the top of the list. For the price we paid it would be easily the best value especially when compared to hotels in Hong Kong where we live. The hotel is in the diplomatic area but access to Delhi sites is pretty easy given most people will have a car and driver. We can't wait to go back and given how much we enjoyed the sites in Delhi it won't be long.

Room Tip: Stay here if you can !
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask Kaydn215 about The Leela Palace New Delhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Exeter, United Kingdom
Senior Contributor
33 reviews 33 reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
“SUPERB PEDICURE .....”
5 of 5 stars Reviewed February 16, 2013

The Leela Palace is a great place to stop over when flying into Delhi before flying on elsewhere.

The food is excellent and even the coffee comes with extras and is beautifully presented.

The pool is always welcome, security is high, and the pedicure is just the best with tea brought to you on a tray whilst you recline being pampered.

The staff are welcoming and friendly, and so helpful.

When I wanted garlands made up to take to Udaipur it was done so quickly and they were brought to me to inspect - beautiful!

The only downside = if you go outside to have a cigarette and want a drink with it, it's a no no, either - have a drink, or - have a ciggie! I like both together, as do most people.

India has got very hot on this aspect but it's hilarious when you see the state of some of the streets and general lack of hygiene outside.

Sort this one out (provide an area to do both as we do here please) and you have a great hotel in Delhi!

Room Tip: Ask for the quietest one!
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  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
74 helpful votes 74 helpful votes
“BRILLANT”
5 of 5 stars Reviewed February 12, 2013

Fantastic in every way. Fababulous service, accommodation, food, facilities, etc. what more do you want. I went with my son, daughter and wife.. We wanted for nothing, great holiday & would recommend to all!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
Ask travelexpert186338 about The Leela Palace New Delhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanti Home
Great value on a similar hotel
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Additional Information about The Leela Palace New Delhi

Also Known As:
The Leela Palace New Delhi Hotel New Delhi
The Leela Palace New Delhi Hotel
Address: Diplomatic Enclave | Chanakyapuri, New Delhi 110023, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Business Center Fitness Center Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotels in New Delhi
#1 Luxury Hotels in New Delhi
#2 Family Hotels in New Delhi
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
The Leela Palace Kempinski at Chanakyapuri is located in the exclusive Diplomatic Enclave and has room sizes starting from 520 Sq ft. The hotel is close to the seat of government and houses four restaurants, two bars and a spa floor area of 6500 sq ft. The Hotel offers complimentary broadband access of 10 mbps for its club guests along with breakfast and round trip airport transfers by a BMW 5 or 7 series car. ... more   less 
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