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“Excellent value and service” 5 of 5 stars
Review of Hilton Garden Inn New Delhi / Saket

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Hilton Garden Inn New Delhi / Saket
4.0 of 5 Hotel   |   A4 DLF Place | Saket District Centre, New Delhi 110017, India   |  
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Ranked #37 of 593 hotels in New Delhi
Antwerp, Belgium
Top Contributor
152 reviews 152 reviews
86 hotel reviews
Reviews in 72 cities Reviews in 72 cities
282 helpful votes 282 helpful votes
“Excellent value and service”
5 of 5 stars Reviewed June 19, 2013

During our trip to India we stayed for a total of two nights in the Hilton Garden Inn Saket. As the points value was good we decided to pay our stay by points.

Prior to our stay I emailed with the transportation department / concierge who arranged a airport pick up for us at a price of 1.800 INR + tax. The driver was on time and the minivan brought us to the hotel in no time.

The hotel is located in a bigger complex with restaurants, malls and cinemas. The car dropped us of at the hotels reception and of course we and our luggage were screened before we could enter. The check in process was done quickly and we were presented keys for our room.
The hotel has just one type of room so as Diamond members we did not get any upgrade. Breakfast was included for us and some drink vouchers for the bar was provided as Diamond privilege.

Our room was just like all others modern decorated with two beds as requested. The bathroom had just a bath and separate toilet. In the room were some complimentary bottles of water and also some welcome snacks. There was actually no view from our room.

In the evening before going to the movies in the complex next doors we wanted to have a swim at the outdoor pool. Unfortunately the pool is not heated and in the beginning of the year it was still extremely cold. Only the small Jacuzzi which was all the times occupied by two male guests who did not want to share, was heated.

Next morning we had an early breakfast as we did a day tour to Agra and the Taj Mahal. The hotel knows many people do that so they can have an early breakfast. Breakfast was actually very good for a Hilton Garden Inn hotel. The buffet was very extensive and had more than normal Hiltons would have. You even could order a hot dish like waffles and they would bring it to the table. The only negative thing is that upon exit of the restaurant the waiter told us breakfast was not included but of course as Diamond member it was so he took 10 minutes of our time so we were a bit late for our tour.

Service at the hotel is in general great with friendly and helpful staff. This Garden Inn is from a much better quality than most American ones and with the excellent value it is probable one of the best Garden Inns I have ever stayed in. They also offer free internet and their bar/restaurant is surprisingly good for India.

Room Tip: Almost all rooms are identical
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Satya P, General Manager at Hilton Garden Inn New Delhi / Saket, responded to this review, June 24, 2013
Dear MaxWeterings,

Thank you for taking the time to post your kind review and photos of Hilton Garden Inn New Delhi Saket.

Your loyalty as a Hilton HHonors Diamond member is of great value to us and we are delighted that you and your friends enjoyed your two nights with us. We appreciate your feedback and insights on our guest rooms and facilities, and it is good to know that our breakfast spread was a highlight of your stay. Whilst we are sorry for the slight delay caused by the misunderstanding of your breakfast billing arrangement, we are glad that this did not affect the overall positive experience you had with us and on your day tour.

We thank you for your compliments to the team and the hotel. It would be our pleasure to welcome you all back, should you plan another trip to India in the future.

Yours sincerely,
Satya Prakash
General Manager
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
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English first
Lincolnville, Maine
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 15, 2013

Thanks again to everyone at the Hilton Garden Inn for making my extended stay so manageable and pleasant. This trip was for baby pick up, and we had two adjoining rooms for 3 adults and twin babies. Worked out very well, they would pick up our bottles in the micro sterilizer and run down and sterilize all the bottles for us, particularly helpful when I was there the first week on my own with newborn twins. Any time I needed anything at all, the staff was there as soon as I picked up the phone complete with smiles on their faces. Once again, the breakfast and restaurant was exceptional, and it was something looked forward to each day. I will be back again and will be referring all clients to HGI for their stays. Convenient, clean, friendly and safe. A truly quiet place to stay. I do suggest for those staying for long periods of time to request a room on the mall side of the building, the view is sunnier and if you're spending time in the room with newborns, it's a nice place to watch people strolling the mall.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Satya P, General Manager at Hilton Garden Inn New Delhi / Saket, responded to this review, June 18, 2013
Dear CamSarKidsTravel,

The pleasure was ours to welcome you back and ensure that you and your family were well-looked after!

I am happy to read that the service you received by my team was a great help to you, especially while you were looking after the babies. It is also good to know that our food offerings and quality were consistent and outstanding. Indeed, your wonderful feedback from your experience encourages all of us to continue delivering the excellent service that is synonymous with the Hilton name.

Thank you very much for referring your clients to us, your recommendations and regular patronage is of great value to us. We look forward to once again extending our hospitality to you in the near future.

Yours sincerely,
Satya Prakash
General Manager
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New Delhi, India
Senior Contributor
36 reviews 36 reviews
36 hotel reviews
Reviews in 25 cities Reviews in 25 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 14, 2013

Together with our Businesspartners, we had there for a couple of Days Conference and also stay there for two Nights. We stay in a Standard Room and it was nice outfitted and Room was a comfortable. Service at Conference was good and very serviceorientated. Employee very friendly.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Satya P, General Manager at Hilton Garden Inn New Delhi / Saket, responded to this review, June 18, 2013
Dear freshbluewaterbeach,

Thank you for letting us know of your positive experience in February while you attended a conference held at Hilton Garden Inn New Delhi Saket. I am very pleased that you felt comfortable and received outstanding service from my team. We truly appreciate your kind feedback and hope that you will visit us again soon.

Yours sincerely,
Satya Prakash
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Senior Contributor
37 reviews 37 reviews
37 hotel reviews
Reviews in 27 cities Reviews in 27 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed June 14, 2013

a friendly hilton hotel.we went there forfew conferences in late febrary 2013 and we got there a very friendly and customerorientated service. especially the swimmingpool area was good for refreshment and all was very clean there! large breakfast!

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Satya P, General Manager at Hilton Garden Inn New Delhi / Saket, responded to this review, June 18, 2013
Dear MrHolidaygo8,

My team and I warmly thank you for your kind review of Hilton Garden Inn New Delhi Saket. We are delighted to learn that your conferences with us in February ran smoothly and that you and your colleagues felt well-taken care of. It was our pleasure to be of service to you and we look forward to seeing you again soon.

Yours sincerely,
Satya Prakash
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai
Senior Contributor
40 reviews 40 reviews
25 hotel reviews
Reviews in 19 cities Reviews in 19 cities
405 helpful votes 405 helpful votes
4 of 5 stars Reviewed June 11, 2013

Right on Saket shopping mall and near business district. Good for business and shopping. Good rooms, nice swimming pool. Business center has good accessible convenience. Choice of restaurants and eateries in the shopping mall.

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Satya P, General Manager at Hilton Garden Inn New Delhi / Saket, responded to this review, June 14, 2013
Dear sigamani,

My team and I are very pleased that you enjoyed your recent stay at Hilton Garden Inn New Delhi Saket. It is good to know that you were happy with our convenient location and facilities. We look forward to extending once again our hospitality to you when you next return to New Delhi.

Yours sincerely,
Satya Prakash
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakville, Canada
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed June 9, 2013

I spent 7 nights at the Hilton Garden Inn New Delhi on business and throughly enjoyed my stay. From my arrival to departure the staff were consistently friendly, professional and very helpful. Rooms are large, comfortable and well equipped with everything a business traveller requires. The bathroom only has a shower but it is a good size. The rooms are very well soundproofed and seem to cocoon you from the madness that is New Delhi traffic. The room has tea and coffee facilities, a small fridge, and a good size working area.

The gym is small and clean, and it has good quality treadmills, cycling machines, free weights and a weight station. The pool area looked nice, but I did not use the pool. The business centre provides courtesy printing, copying and local faxing facilities. The hotel restaurant is very good and open throughout the day. I had the breakfast included package and enjoyed a good variety of Western and Indian options. I had dinner in the hotel on two occasions and the food was very tasty and reasonably priced. The hotel connects directly to the DLF Place mall, and another mall, Select Citywalk is right next to DLF Place. The two malls offer a wide range of high end shopping and eating options, and each has a set of cinemas.

Having recently stayed in 5 Star hotels in the USA, the New Delhi Hilton Garden Inn provided far better service than you typically get in North America. The staff were all extremely courteous, friendly and nothing was too much trouble. A complimentary daily newspaper is delivered to your door and your room is refreshed twice a day.

Where the hotel does fall short is its WiFi, whose speed is definitely not up to scratch for most applications especially Skyping and it does get frustrating.

Room Tip: Try to avoid the third floor as there is a lounge area where people will often hang out in, telephon...
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Satya P, General Manager at Hilton Garden Inn New Delhi / Saket, responded to this review, June 14, 2013
Dear GEERSA,

Thank you for sharing your recent experience on Tripadvisor, we are delighted that you enjoyed your stay, from your arrival to departure!

Your feedback is very much appreciated - it is good to know that you were comfortable and the hotel was well-suited your to business requirements. All my team members are grateful for your compliments to their outstanding service, which highlighted your experience with us. It is rewarding for them to realise that what they do everyday contributed positively towards your stay.

Thank you for bringing to our attention the quality of our WiFi service. We understand the importance of internet connection for our guests and you will be glad to know that we have taken steps to address the streaming and speed issues.

It was a pleasure having you with us and we look forward to welcoming you back with our warm hospitality on your next trip to New Delhi.

Yours sincerely,
Satya Prakash
General Manager
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London, United Kingdom
Top Contributor
55 reviews 55 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed June 3, 2013

This hotel is located next to a busy shopping mall in the south of Delhi. This is a basic business hotel with clean rooms with all modern facilities. The staff is welcoming and most of the time smiling.

The hotel has one of the best restaurant in the city and therefore go with the option of booking a room along with breakfast. The breakfast has an endless variety of food. The service staff at the restaurant is very warm and helpful.

Free wifi was an added advantage. Try to book a room on the upper floors facing the entrance of the shopping mall.

Stayed February 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Satya P, General Manager at Hilton Garden Inn New Delhi / Saket, responded to this review, June 6, 2013
Dear monica j,

It is a pleasure knowing that you enjoyed your recent stay at Hilton Garden Inn New Delhi Saket. We are delighted that our good service, facilities and breakfast buffet spread all contributed towards your positive experience with us. We look forward to welcoming you back in the near future.

Yours sincerely,
Satya Prakash
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn New Delhi / Saket

Address: A4 DLF Place | Saket District Centre, New Delhi 110017, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Family Hotel in New Delhi
#21 Luxury Hotel in New Delhi
#23 Romantic Hotel in New Delhi
#39 Business Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Garden Inn New Delhi / Saket 4*
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Also Known As:
Hilton Garden Inn New Delhi/Saket Hotel New Delhi

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