Stayed here first 3 and 1extra night afther my Agra trip. On my first arrivel everything goes fine. Even I was quit disappointed about the rooms, and for sure the bathroom. I found they are outdated, except from the brand new samsung tv. For the price you pay, they are much more better options in Delhi. During my stay I was travelling alone, but ive make plans to meet my friends in Delhi. till my phone goes. The guy on the check inn ask me if I got the plan to stay alone tonnight??? I was a bit chocked about his question. I said that maybe my friend stay with me... then he keep on asking wish hour he woud arrive??(My friend is from north delhi, if its was to late, he can stay at the hotel) I been travelling all over the world, this was my first time people ask me such a personal questions, I dint expect that from Hilton Saket, but I cancel my friends appointments......
When I return to the hotel and during my check inn, the girl at the desk ask me again if i gonna stay alone at my room. I get really irritated about the same question and I said that I was on holliday and that I care about my freedom.I have friends in Delhi, maybe someone stays at my room, maybe not. Do I need to explane the hotel where I go, and what I do, with who I sleep?? But she say that dey dont care? And they follow the hotel policy. Thats really unacceptable from a hotelbrand that atract bisiness and pleasure travellers. When I said that I wanna chanche the hotel, the guy say in a very rude way... okey okey check him in??? hug thats the hospitality I pay for. but the best has still to come!! I at my check out the girl was challenged me whille playing with her phone, it was so intimidating for me. stupid questions and with a smille? Is this for real??? whos leading this people?I only can say this; Iam a guest in your hotel, i repect the rules and I pay for my stay. but you cant judge with who I hang around and with who I stay at the hotel!! this is unseen by the hilton concern. I woud advise single travellers; do not stay here if you care about your freedom!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 19, 2013
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Please accept my sincere apologies for the disappointing experience you had at Hilton Garden Inn New Delhi Saket. I wish to assure you that contrary to the impression you have gained, the comfort and safety of all our guests are among our important priorities.
I have discussed your case in depth with the team and we recognise that we could have better handled our communications with you. However, please allow us to clarify that our room rates are usually charged on a single or double occupancy basis. Should there by another guest staying in the room, the room rate would be adjusted accordingly if necessary. As part of their standard processes, our team members perform their due diligence to ensure that additional guests are declared. This is not only for the hotel's policy but also for the safety of our guests, especially those who travel alone.
We hope that this clarifies matters for you and we apologise for any misunderstandings this may have caused. We hope to be able to deliver a better stay experience to you, should you stay with us again in the future. Thank you for staying with us.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.