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“A very clean, comfortable hotel with fantastic service.” 5 of 5 stars
Review of Hilton Garden Inn New Delhi / Saket

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Hilton Garden Inn New Delhi / Saket
4.0 of 5 Hotel   |   A4 DLF Place | Saket District Centre, New Delhi 110017, India   |  
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Ranked #49 of 613 Hotels in New Delhi
Certificate of Excellence 2014
Oxford, United Kingdom
1 review
1 helpful vote 1 helpful vote
“A very clean, comfortable hotel with fantastic service.”
5 of 5 stars Reviewed January 28, 2013

We stayed at The Hilton Garden Inn from Jan 19- 30 one member of the party was on business and the rest of the family were using it as a base for sight seeing.The rooms are immaculately clean and the service is fantastic. Breakfast is very good and the food in general offers a wide choice and is excellent. However one caveat , be very careful if you choose Sunday Brunch buffet - it is outrageously expensive.
The roof top swimming pool is lovely and the jacuzzi is heated - which in the winter time is very welcome.
We used the in house chauffeur service to go sightseeing and this was an amazing experience.We went by car to Agra for 5 days and the driver was with us the whole time.This cost a total of £200 which we felt was more than worth it to be safe as we were two women travelling alone.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Satya P, General Manager at Hilton Garden Inn New Delhi / Saket, responded to this review, January 29, 2013
Dear 3ooSophie1234,

Thank you for reviewing your stay at Hilton Garden Inn New Delhi Saket, we are delighted that you had an enjoyable stay.

We very much appreciate your feedback on the cleanliness of the rooms, our breakfast buffet spread and facilities. It is also good to know that our in-house chauffeur service made you feel safe and contributed towards your wonderful sightseeing experience to Agra.

We hope to have you with us again so that we may continue extending our warm hospitality to you when you next return to New Delhi.

Yours sincerely,
Satya Prakash
General Manager
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672 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
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English first
Mumbai (Bombay), India
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed January 27, 2013

We were on our trip to Delhi-Agra-Jaipur. We stayed 2 nights at Hilton at Saket. The rooms were comfortable but the misery started with realizing the room's airconditioning would not function as required - it would get too warm at night and despite reducing the temperature it would not make much difference. The hotel's technicials acknowledge and tried their best to fix it but by then we were ready to move on. Besides that the hotel's cable TV would not function and to get connected to wi-fi the IT manager had to come himself to our room - call the ISP provider, negotiate, provide ip addresses, etc to eventually get it detected. Uff!!

But then the pleasant part of the stay was the restaurant and lavish breakfast we were served. They have some very curteous and caring waiters/attendents at the restaurant. It was a pleasure being pampered by them. Thanks - specially to a guy called Pankaj!

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Satya P, General Manager at Hilton Garden Inn New Delhi / Saket, responded to this review, January 28, 2013
Dear VijayT,

Thank you for staying at Hilton Garden Inn New Delhi Saket, it was a pleasure having you and your family with us.

My team and I extend our sincere apologies for the inconveniences you encountered during your brief stay with us. Indeed, we recognise that your room should have been thoroughly checked prior to receiving any guests. Please be assured that we have reviewed our processes and made the necessary corrective actions to ensure that all our guests enjoy guest rooms that are comfortable and in good working order.

We are nevertheless pleased that you enjoyed your breakfast experience at the India Grill. We truly appreciate your positive feedback and special mention of Pankaj, whose pleasure it was to serve you all.

Thank you once again for staying with us, we hope for another opportunity in the future to welcome you back and deliver a better stay experience to you.

Yours sincerely,
Satya Prakash
General Manager
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Kashmir
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 25, 2013

The hotel is really good value for money, excellent for business travelers, comfortable rooms, exceptional service and well located.
The front desk could however, do with a revamp though. They can be really slow on the uptake and lack coordination with each other.
Beside that one dark spot, I'd stay again any time.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Satya P, General Manager at Hilton Garden Inn New Delhi / Saket, responded to this review, January 27, 2013
Dear ray1tracer,

Thank you for your generous compliments of Hilton Garden Inn New Delhi Saket, my team and I are delighted that you enjoyed your stay with us.

Whilst we are glad that our facilities, service and location met with your expectations, we are very sorry to learn of our service shortfall at Front Desk. Please be assured that the relevant department has since addressed your feedback.

It was a pleasure having you with us and we look forward to welcoming you back soon.

Yours sincerely,
Satya Prakash
General Manager
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London, United Kingdom
Top Contributor
164 reviews 164 reviews
140 hotel reviews
Reviews in 75 cities Reviews in 75 cities
117 helpful votes 117 helpful votes
5 of 5 stars Reviewed January 24, 2013

The Garden Inn makes a wonderful escape from the hustle and bustle of Delhi life.

The rooms are luxuriously appointed, spacious and clean. The breakfast is firts rate, although we did not get the chane to have lunch or supper in the hotel.

What really makes this place is the staff too, who were unfailingly helpful to us, looking after our son and even giving us tips on where to go with him in Delhi.

Many thanks, we will be back!

Stayed November 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Satya P, General Manager at Hilton Garden Inn New Delhi / Saket, responded to this review, January 25, 2013
Dear DevineInsp,

Thank you your kind review of Hilton Garden Inn New Delhi Saket, we are happy to learn that you enjoyed a comfortable stay and our hospitality.

It is good to know that you felt well-looked after and that you were happy with our breakfast buffet spread. We look forward to having you all with us again when you next return to New Delhi.

Yours sincerely,
Satya Prakash
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 23, 2013

Hilton garden inn's service certainly stands out from any other hotel in Delhi.Extremely courteous, eager to help and well trained staff.We had booked their evolution room twin sharing which was quite decent in size.The buffet b/f menu can certainly be better especially the western menu (Indian spread was mouth watering though!) but the restaurant staff again make it special by their service. The hotel branches out from one of the major malls in Delhi(rather cluster of 3 malls).So the add on advantage being you get the option of trying out any of the 3 food courts of these malls.You can simply walk back to your hotel at anytime of the night and would take max 10secs from DLF mall exit to reach the hotel's reception!! All together highly recommended!!

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Satya P, General Manager at Hilton Garden Inn New Delhi / Saket, responded to this review, January 25, 2013
Dear abhilasha_india,

My team and I are delighted that you and your family enjoyed your recent stay at Hilton Garden Inn New Delhi Saket. It is very motivating for the team to realise that their warm hospitality and good service highlighted your experience with us.

Thank you for your kind feedback on the hotel's location, the room and our breakfast buffet spread, on which my team will review the Western food items.

We truly appreciate your recommendation and hope to have you with us again soon.

Yours sincerely,
Satya Prakash
General Manager
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WorksopUK
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 20, 2013

Arrived early but managed to get into our room and settle in. The room was lovely, very clean, roomy, everything you could possibly ask for. We had mainly come to this area on route back to UK but wanting to vist the Taj Mahal before we returned home. The hotel arranged our trip there and it was well worth it. I would echo an earlier comment about guides taking you to shops were they try to get you to purchase goods. This happened twice on our trip and eventually I had to tell the guide that we had done enough for the day and to get us back to Delhi. The hotel is part of a few shopping malls and for us it was just right. We had room service one night and ate in the hotel restaurant on another and both were excellent examples of authentic Indian food. Went to the Hard Rock cafe in the mall on another night too. All very enjoyable and relaxing.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Satya P, General Manager at Hilton Garden Inn New Delhi / Saket, responded to this review, January 23, 2013
Dear Worksopman,

Thank you reviewing your recent stay Hilton Garden Inn New Delhi Saket, it is always a pleasure when our guests enjoy their experiences with us.

It is wonderful to know that the good quality of our Indian cuisine was a highlight of your stay and that you were also comfortable. We hope to welcome you back should you plan another holiday in India and visit New Delhi again.

Yours sincerely,
Satya Prakash
General Manager
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Sydney, Australia
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 19, 2013

The service offered by all staff made this a very pleasant hotel to stay at. Having the mall there (which is open till quite late at night) was great if you wanted to get out after dinner without going out into the streets.
The hop on- hop off bus stop was very close by - and that was a great way to explore the city.

Room Tip: The rooms overlooking the grounds of the mall were better than the rooms overlooking the dusty carpa...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Satya P, General Manager at Hilton Garden Inn New Delhi / Saket, responded to this review, January 21, 2013
Dear Aushol,

Thank you for staying at Hilton Garden Inn New Delhi Saket, we are delighted that you enjoyed your stay with us.

We very much appreciate your feedback from your stay and are glad that the good service delivered by my capable team contributed towards your positive experience.

We hope to have you with us again, should your travels bring you back to New Delhi.

Yours sincerely,
Satya Prakash
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn New Delhi / Saket

Address: A4 DLF Place | Saket District Centre, New Delhi 110017, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Family Hotel in New Delhi
#24 Luxury Hotel in New Delhi
#25 Romantic Hotel in New Delhi
#46 Business Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Garden Inn New Delhi / Saket 4*
Number of rooms: 116
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Also Known As:
Hilton Garden Inn New Delhi/Saket Hotel New Delhi

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