Since it’s my husband’s “hometown,” we are frequent visitors to New Delhi. Most of his large family resides in South Delhi, so we tried the Hilton Garden Inn New Delhi/Saket last year, due to its convenient location. It quickly became obvious that it had a lot more going for it than that. This observation was solidly reinforced when we stayed there for a second time.
Without a doubt, it’s become our favorite hotel in India. I say this having stayed in many of the more famous hotels, most of which were major disappointments.
It’s a smaller hotel, which allows it to maintain an intimacy not found in the larger hotels. You are greeted with honestly warm smiles and hospitality. Everyone, from the doormen, to the front desk, to the waiters, to the housekeepers, greet you like a long lost friend.
The hotel is well equipped. It has a pool, business center, 24-hour room service, and a good restaurant with an amazingly friendly and helpful staff. The breakfast and dinner buffets are very good. The fitness room is small, and needs more equipment (especially another elliptical – there’s often people waiting for it). Another plus is that the hotel is directly connected to a large shopping center, with another very large one next door. Both have food courts and restaurants.
The rooms are exceptionally good. They were quiet – a big plus in any hotel. The beds are extremely comfortable, with adjustable-firmness mattresses, and cushy pillows and comforters. There is a good-sized flat screen TV, and free wireless Internet. The rooms have decent lighting (including small reading lights by bed), solving a problem that occurs in many hotel rooms. There is good drawer and closet space (another common problem), and an iron and ironing board. The bathrooms are stylish, with vessel sinks and wood floors, and big and plentiful towels. The plumbing, often a very weak point of Indian hotels, is very good here – the shower is strong and a toilet that has a nice, strong flush. The room air conditioning/heating, another weak point of many hotels worldwide (including in the U.S.), is very good: you set the temperature and you get the temperature (wow), without excessive noise or the need to continually make adjustments. There is even an evening “turn-down” service – unheard of in U.S. Hilton Garden Inns.
As I said, the very best feature of the HGI is the hotel staff. Everyone addresses you in a smiley, friendly, respectful way that seems to come honestly from their hearts. They continually ask as to how they can better serve you and improve the hotel’s service. Front desk staff is wonderful, including Tarun, Rameshrandran and Abishek. Kudos to the management, which is ultimately responsible for the excellence of the staff and the hotel.
If you want a bathtub, you need to ask for it.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you very much for for taking the time to review Hilton Garden Inn New Delhi Saket.
We are delighted that our hotel has become a favourite for you and your husband and that you were pleased with our service, facilities and especially our room and amenities. Your kind mention of the Front Office team, including Tarun, Rameshrandran and Abishek has been shared with the team.
We have also taken note of your comment regarding our fitness centre and the need for more equipment. My team will explore the possibility of acquiring an additional elliptical based on the needs of our guests.
Thanks again for your valuable feedback and we look forward to welcoming you again in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.