We spent 2 nights at the Hilton Delhi Janakpuri before our road trip to Agra and Jaipur and 1 night after in March 2010 on Hilton points. I am currently a Diamond member with Hilton. The first 2 nights, we received an upgrade to a suite which included a separate living area. On our second stay, we stayed in a regular room which I found to be quite spacious as well.
I can tell you the service at this property is without flaw. Everyone greets you and makes it a point to say hi. The permanent Executive Lounge will be on the 9th floor but there was a temporary one in the lobby which we used for some drinks. The staff there was welcoming and very helpful. He even arranged for us to have a drink and hot and cold canapes in the Malt & Co Bar. Everyone at the bar was extremely hospitable. Breakfast did not start until 7 am but we were leaving the hotel at 7 am so they arranged for us to eat at the restaurant at 6:30. Now, that is service.
The reason I did not give this property an excellent rating is because although the hotel is new and the rooms are new and the decor is beautiful, there are little things that needed some attention to detail. For example, the caulking in the bathroom is almost non existent. In our first room, when you showered, water would leak out from the shower. I can see they used the best materials but it is almost as if the person installing it was new at the trade. We had a water leak in our second room which came from the ceiling to the floor of our bathroom. Someone came right away and they asked if we wanted to switch to another room which was the right course of action. However, I did not expect a brand new hotel to have this type of issue.
There is wireless in the room but there is a charge. For 24 hours, it is about $20 which is pretty expensive. I got a letter saying there was complimentary wireless in the Executive Lounge but when I inquired, I was told I got a room upgrade instead. Also, I tried to print a file from the Business Center but was told there would be a charge. I have been at other properties where there is usually not a charge. It would seem minimal for them to allow you to use the printer without a fee.
We only ate at the all day dining restaurant. The food quality was very good. We also had breakfast buffet here. The buffet items were cold but if you order eggs, it is very good. There is an italian, indian and chinese restaurant but they were not open yet as the hotel is barely a month old. We were hoping to try the other restaurants. Oh well, maybe next time.
Nevertheless, I would recommend this hotel to anyone and would stay here again if I was ever to visit Delhi.
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- Also Known As:
- Hilton New Delhi Janakpuri Hotel New Delhi