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“Good hotel, but choose your location wisely!” 4 of 5 stars
Review of Piccadily Hotel New Delhi

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Piccadily Hotel New Delhi
5.0 of 5 Hotel   |   Janakpuri District Centre Complex, New Delhi 110058, India (Formerly Hilton New Delhi Janakpuri)   |  
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Ranked #129 of 626 Hotels in New Delhi
Certificate of Excellence 2014
Zurich, Switzerland
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Good hotel, but choose your location wisely!”
4 of 5 stars Reviewed January 3, 2014

Location of the hotel is good if one wants to travel by Metro (right outside the hotel), or nearby areas. Airport is also not far. But, given the size and traffic of Delhi, you will end up spending hours on the road if you have to visit far off places (e.g., Noida or North Delhi).

We stayed for a couple of nights. Overall stay was comfortable - good clean room, helpful staff. Food at Zune was very good.

We did notice that the staff in the breakfast room need to be be more attentive and discrete - there were too many servers (8-10), but they tended to stick to each other and confabulate amongst themselves, rather than being watchful of guests requirements. It stuck to us as quite odd. Maybe they need to be trained better.

Room Tip: Go for higher floors for better views.
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Piccadily2014, General Manager at Piccadily Hotel New Delhi, responded to this review, May 29, 2014
Greetings from Piccadily New Delhi/Janakpuri

Thank you for sharing your valuable feedback.

Thank you for such a wonderful feedback, I am glad to know that your overall experience with our hotel was upto your liking.

Guest satisfaction is our utmost focus and I am delighted to note that our service standards lived upto your expectations.

Thank you for staying with us and we look forward to the pleasure of welcoming you back to the Hotel.


Sincerely, Satya Prakash, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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670 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
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seattle
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 2, 2014

I had booked rooms 2 months ago using Hilton Honors Points (they even had a special offer!) for stays in February 2014. I received email from them last week "looking forward to my stay" but informing me that they were discontnuing participation in the HH program effective 1 Jan 2014.
They did not clearly state that my reservation would not be honored, nor did they refund my points. i had to call HH customer service to unentangle this mess.

This hotel will be joining another program in a few months. With this kind of customer service, I will not use this hotel with its new affiliation!

  • Stayed January 2014, traveled with family
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Piccadily2014, General Manager at Piccadily Hotel New Delhi, responded to this review, May 29, 2014
Dear Sir,

Greetings from Piccadily New Delhi !

Thank you for choosing to stay with us and reviewing us online.. It is of utmost importance to serve our guests right and we are glad we could live up to your standards. We regret for the inconvenience that may have caused during your stay. We thank you for bringing this to our notice and we will take corrective action.

We look forward to welcoming you again on your next trip to India.

Best regards,
Satya Prakash
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Portland, Oregon
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 31, 2013

The Hilton Janakpuri is not "in the center of town" but to be honest, it's hard to know what the center of town is in this sprawling city. What I can tell you is that the Hilton Janakpuri is SUPER convenient to Delhi's very modern, easy to use metro, You can get anywhere in town on the metro and then return to the Hilton and all of the modern conveniences you'd expect. My family and I had travelled in India for over a month before we arrived to this Hilton and though we all love curry, the Italian eatery at the Hilton was a yummy change.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cupertino, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 31, 2013

Poor location - The hotel facilities themselves are very good - but it is out of the way and takes a long time to get to places. It does have the metro right across the street which is a plus Staff - Inexperienced staff who have a "cannot do" attitude, Problems with the room not resolved for 3 days. Concierge did not speak English nor did they even have suggestions on where to go or what to do. Internet charges are Rs 800 + taxes for Honors members also - even budget restaurants in Agra have free wifi these days. When you pay 5 star rates, you expect commiserate service - this experience was very disappointing. Especially compared to our experience at the Sheraton in Kolkatha - which was outstanding. WILL NEVER STAY HERE AGAIN. May completely move to SPG from Hilton

  • Stayed December 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delhi, India
1 review
5 of 5 stars Reviewed December 30, 2013

World class amenities with equally supportive staff. Food and beverages are of great quality with vast options. Its my pleasure to recommend this for other. Try it, I am quite sure you never regret your decision.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDX
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed December 29, 2013

Wonderful beautiful Hotel. 5 star. Staff couldnt be better trained and helpful. Only "downside" is a bit far from tourist attractions. We had a private driver which made it less of an issue. You really dont walk around outside this hotel. Just stay inside and think of it as an oasis. Would certainly stay again!

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 28, 2013

Very comfortable,clean, safe and vibrant hotel in the thick of west Delhi's busy business district. I thoroughly enjoyed my stay here, was treated very specially by the hotel staff, and enjoyed the diverse options of food and drink offered here.

  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Piccadily Hotel New Delhi

Address: Janakpuri District Centre Complex, New Delhi 110058, India (Formerly Hilton New Delhi Janakpuri)
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#36 Spa Hotel in New Delhi
#48 Luxury Hotel in New Delhi
#100 Business Hotel in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Piccadily Hotel New Delhi 5*
Number of rooms: 228
Reservation Options:
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Also Known As:
Hilton New Delhi Janakpuri Hotel New Delhi

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