Please note I did not stay at this hotel due to this problem.I am not commenting on any of the facilties within or quality of rooms etc.
This hotel added over 13% to my expected charges by using Dynamic Currency Conversion.Some £76 higher than expected They then consistently denied they did this.I begged and pleaded with them to rectify the situation but they would not accept they ha,d done anything wrong.They emailed replies with outrageous lies blaming others. Additionally they said they did not have a copy receipt when I asked to see it but later produced it To Visa when challenged,.It showed the extortionate exchange rate together with the mark up that they take. I did a charge back on my credit card .I subsequently refused to stay at this hotel as I considered this a fundamental breach of the contract. Their unprofessional attitude to the situation and appalling attitude to me as a customer had damaged the business relationship. Despite polite and considered emails they refused to cancel the booking. They stopped answering my emails and followed up their lack of customer care by representing another charge as a no-show for an even higher amount, again using DCC. That puts a top hat on it. The emails I received made me feel the were enjoying being dismissive and oblivious to the impact on me. Shocking customer service and poor attitude.They could have resolved this easily but chose to treat a loyal customer very poorly. Hilton have lost a customer forever and I would warn all visitors to be wary of what is a blatant scam.I always say you can tell a lot about a business by the way it deals with a problem.This hotel just did not care.
I do expect an 'online' rebuttal of the circumstances from the hotel and I am happy to share my email evidence by private message, This was not a 'misunderstanding'.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Agoda, getaroom.com, Despegar.com, Travelocity, Odigeo, TripOnline SA and Tingo so you can book your Piccadily Hotel New Delhi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton New Delhi Janakpuri Hotel New Delhi