Stayed twice at the Diplomat during a 2 week trip to India in Spring 2013. First 2 night stay was pleasant, room was very nice, clean, neat, modern...no complaints..staff was friendly and attentive especially in the restaurant.
When I returned I was given a very second rate room, small, terrible bathroom and was charged the same price as the room I had previously. When I complained I was essentially ignored and told too bad, sold out, tough luck and same quality room...same price. The front desk were quite rude and indifferent. Upon further investigation (after the fact) I determined that I was given a lesser quality room and yet was charged for their top of line room. This is not an inexpensive hotel and I would advise folks to do as much research as possible before booking. Could have been a better experience with a little more customer service. Great restaurant if you want to try non-Indian cuisine...but why??
- Official Description (provided by the hotel):
- Nestled amidst lush greenery , the 25 room Four star Hotel located on 9 Sardar Patel Marg, Diplomatic Enclave Chanakyapuri, is a reflection of contemporary sophistication, luxurious elegance, exquisite Interiors, Impeccable service and unparallel hospitality with a myriad of amenities makes it the capitals finest Boutique Hotel. The Hotel offers you marvelously designed 17 deluxe rooms and 8 Suites with quality interiors and decor where no two suites look alike.The Hotel boasts of housing one of the most elegant and stylish restaurant, Olive Beach. done in classic white and brilliant blue, offering true Italian cuisine with its fashionable eclectic crowd, busy bar and its exotic Mediterranean menu. ... more less
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