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“Went from good to not so good!” 3 of 5 stars
Review of Hotel Diplomat

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Hotel Diplomat
3.5 of 5 Hotel   |   9, Sardar Patel Marg | Chanakyapuri, New Delhi 110021, India   |  
Hotel amenities
Ranked #309 of 608 Hotels in New Delhi
Lakefield, Canada
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
“Went from good to not so good!”
3 of 5 stars Reviewed March 7, 2014

Stayed twice at the Diplomat during a 2 week trip to India in Spring 2013. First 2 night stay was pleasant, room was very nice, clean, neat, modern...no complaints..staff was friendly and attentive especially in the restaurant.
When I returned I was given a very second rate room, small, terrible bathroom and was charged the same price as the room I had previously. When I complained I was essentially ignored and told too bad, sold out, tough luck and same quality room...same price. The front desk were quite rude and indifferent. Upon further investigation (after the fact) I determined that I was given a lesser quality room and yet was charged for their top of line room. This is not an inexpensive hotel and I would advise folks to do as much research as possible before booking. Could have been a better experience with a little more customer service. Great restaurant if you want to try non-Indian cuisine...but why??

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diplomat2014, General Manager at Hotel Diplomat, responded to this review, May 17, 2014
Dear Jamie A

Greetings from The Diplomat, New Delhi!

The Diplomat , since its inception, has been upheld for our hospitality and has enviable repute. The Diplomat has been known for its unmatched service and a warm ambience and as a-home-away-from-home for its discerning guests.
It is our endeavour to not only meet your expectations but exceed it. It has been brought to my notice that the customer service and Italian Cuisine did not meet your expectations. On the outset kindly accept our sincerest apologies on behalf of all team members at The Diplomat . I have taken personal note of the challenge that you have faced and have taken the necessary steps to avoid any re occurrence of the same with our other guests and your future visits to the hotel.

It has always been our endeavour to build a strong and long-term relationship with each of our guests and we will make sure that your future stay will be a memorable one.
I personally assuring you best in hospitality services and we always consider you as a part of our family.
I look forward to a close business relationship with you and wish you the best in your business and personal endeavours.
Regards,
Simran S
General Manager

The Hotel Diplomat
9 SP Marg; Chanakyapuri
New Delhi-21
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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43 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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English first
Miami, Florida
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 16, 2014

The price is the only downfall, its over priced compared to other hotels in the vicinity under the same caliber. Very friendly staff and always there to assist. Breakfast at the restaurant was good, the decor and ambiance was great, food was not too bad and enough choices as per continental plan. Even the auto drivers said that its a very expensive place...!

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 12, 2014

A quite out of the way hotel with a amazing restaurant. The hotel is in a residential/Embassy area of the city. It is an older building but well maintained. The front desk staff were helpful and friendly and the porters were helpful and did not want a tip (great strategy, and it worked, they got a nice tip and I got great service). The beds were soft, the TV worked well. The rooms were very clear and remodelled. The Olive restaurant was great. Ask for the bread. You can eat outdoors, in amazing ambiance, they have coal fires to keep you warm in the winter months. The food was very tasty and the beers went down very nice with the oven fired pizza. I will be staying here next time I travel to Delhi. A little pricey for the level of hotel, but you are in Delhi, so it was good value for the level of hotel.

Room Tip: Ask for the updated rooms.
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  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Top Contributor
132 reviews 132 reviews
120 hotel reviews
Reviews in 57 cities Reviews in 57 cities
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed February 1, 2014

stayed for 1 night and the reason i chose this hotel was because of the central location, other 2 hotels in this lane are 5 * and too expensive.... the rooms are pretty small but well done... they have a Mediterranean & Italian restaurant which is quite lively in the evenings,.,,, staff was decent and helpful....

Room Tip: try and get the bigger room as all rooms are not of the same size....
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  • Stayed January 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed January 9, 2014

The Keystone State Boychoir, a choir of 55 male teens from Philadelphia and their chaperones visited Delhi for 9 days from late December to early January, 2014. The boys stayed at the nearby International Youth Hostel, the13 chaps at the hotel. When some of the boys became sick with Delhi Belly, the hotel and staff could not have been more accommodating. For at least 2 days the hotel provided us with extra rooms, with a cot, so that the sick boys could just rest and hang out and eat tea and toast. As new boys appeared at the hotel with their bad tummies, the hotel made special provisions to accommodate them. During the day some of the chap rooms became boy's sick rooms and in the evening they would re-clean those rooms, new sheets, etc so that the chaps could have a clean room. At one point after an elaborate room shift involving at least 10 boys and 6 of the chaperones, one of the hotel housekeepers said: "This is not a hotel. It is a family."
And it really was a family. They were flexible, sensitive and caring beyond any expectation. I would totally stay at this hotel again and have no hesitation recommending it.
Yes one of the rooms smelled a bit musty, and we were able to get a new room, and in one of the rooms there was no hot water and again, no questions, we got another room.
The hotel is clean, the staff lovely and flexible and though accommodations simple, it more than met the needs of our large group.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 11, 2013

A little but very nice, calm and cozy hotel in a nice location. It might have been more than luck but I was given room # 203 - like your own penthouse. Spent a half day on the huge balcony.
Very helpful and nice staff. I will definitely come back to this hotel.

Room Tip: Please ask for suit 203.
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  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 28, 2013

After having lived in India for more than three years I have got used to variable standards. This hotel however is the worst! I booked it from a nice hotel in Bengaluru. When I noticed the price I expected it to be nice. It was horrible! Toilet didn't work. Shower splashes water all over the bathroom. The "buffet" for breakfast is a joke. It is not a buffet but you can choose a few options from a menu. I left the restaurant in anger without eating. When I asked the reception for directions to a propper restaurant they said thay this one is "famouse". I have no clue what it might be famous for.

Stayed November 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Diplomat

Address: 9, Sardar Patel Marg | Chanakyapuri, New Delhi 110021, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #309 of 608 Hotels in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Diplomat 3.5*
Number of rooms: 25
Official Description (provided by the hotel):
Nestled amidst lush greenery , the 25 room Four star Hotel located on 9 Sardar Patel Marg, Diplomatic Enclave Chanakyapuri, is a reflection of contemporary sophistication, luxurious elegance, exquisite Interiors, Impeccable service and unparallel hospitality with a myriad of amenities makes it the capitals finest Boutique Hotel. The Hotel offers you marvelously designed 17 deluxe rooms and 8 Suites with quality interiors and decor where no two suites look alike.The Hotel boasts of housing one of the most elegant and stylish restaurant, Olive Beach. done in classic white and brilliant blue, offering true Italian cuisine with its fashionable eclectic crowd, busy bar and its exotic Mediterranean menu. ... more   less 
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