Now this sad experience took place at Spaghetti Kitchen, at Pacific Mall, Khayala, New Delhi. As usual related to my job, I keep on trying existing Italian outlets in India and so far I have encountered only fake Italian cuisine.
The restaurant is located inside a new shopping mall and the décor is pleasant. Too big for my taste! However the menu had good Italian selection and we ordered lasagna. The food was served on a very hot plate and my guest (since was trying first time) looked at me with a question mark to ensure is it what we ordered. Well! The plate was all covered with white sauce which is not what I expected. The chicken mince meat as the main ingredient was spicy & chilly but it can be marked as okay.
At this stage I was curious to know further on this outlet through the manager who was courteous and he explained me that due to the client of this particular location we have changed our recipes making it more creamy & cheesy and he admitted that this not the authentic lasagna flavor.
The service was efficient but too formal for a restaurant in a mall. We completed our meals and paid our bill which was quite equivalent to dining in a 5 star Hotel and not very accessible for a common mass Indian clients. The manager even offered us an espresso coffee to add to its service.
Due to the heavy texture of the ingredients, we felt too heavy to eat even our dinner that night.
In conclusion, I wonder why a chain restaurant compromises it’s food recipes based on the clients and loosing it’s brand standards which are specifications and procedures designed to ensure products, services and systems as safe, reliable. This also establishes a common language which defines quality, promise and assurance to its clients worldwide.
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