We stayed here for 1 night in a Deluxe room on the 7th floor. The design of the hotel is fantastic & we loved our huge room, but the service definitely wasn't up to the Aman standard. One big exception was the bar & restaurant staff, who were consummate professionals.
The design of the hotel is beautiful & worth a visit just to see. Our room had a high & clear view overlooking the front lawn & the park across the street. The room itself was huge - apparently all of the rooms are the same layout, but those on the top floors are in the Deluxe category. The outdoor plunge pool with lounging cushion & balcony was spacious & a relaxing place to spend a few hours, especially with the cleverly designed lattice walls built into the facade of the hotel providing some shade. The complimentary internet access worked fine & the fruit bowl was full of fantastic, perfectly ripe local persimmons & gooseberries. My only complaint about the room is that the shower seemed rather cheaply made; the handle pulled off in my hand & the water flow was sparse. The water also didn't get hot enough. The bathtub was nice, with very nice locally made bath oils, but there was the same problem with the heat of the water.
The service from the hotel staff ranged from nonexistent (no one responded to an email I sent), to rude & clueless (when I followed up 3 days later with a phone call, when I tried to arrange for a hotel tour), to totally disorganized & borderline incompetent (the tour again), to extremely good - i.e. Aman standard (the guide, the housekeeping staff - who sent me an email asking how to return a hairbrush I had left in the room after checking out!). Overall, the service was just not even close to being up to Aman standard. It took us 15 minutes to check out, the hotel couldn't provide correct directions to a very well-known restaurant for our driver, the spa staff were well-meaning but a bit clueless, etc. Many of the staff told us this was their first job out of college, which could explain some of the rough edges in the service, but I would expect Aman training to sort this out.
Besides our tour guide & housekeeping, only the F&B staff stood out as being true professionals; we had a drink at the tapas bar & a dinner at the Indian restaurant, which was quite good if a bit sanitized. The hotel managers greeted us at the entrance on our arrival & interacted with us at different points during our stay, which was a nice touch. The staff also gave us a late check-out until 10pm as the hotel wasn't full, which we appreciated very very much. And the senior manager followed up with a personal email after our stay. Overall, I would still recommend the hotel but think the service really needs improvement to live up to the Aman brand.
- Official Description (provided by the hotel):
- Previously the Aman New Delhi, The Lodhi opened 1 February 2013 as a boutique city property reflecting all the values of an Aman resort with a dynamic, new interpretation of simple and easy luxury. Centrally located on nearly seven acres on the "green" edge of Lutyens or Imperial Delhi and across the road from the Delhi Golf Course, The Lodhi offers a dynamic and vibrant atmosphere in the restaurants, courtyards and public areas but also the seclusion, peace and club- like atmosphere of the seven floors of guest accommodation. Located close to the Lodhi Gardens with old trees and beautifully designed and built tombs dating from the Lodhi era (1451 to 1526), The Lodhi is 10 minutes from the center of New Delhi (Connaught Place), some 40 minutes from the International Airport and close to many neighborhood shopping precincts. There are several food and beverage outlets in The Lodhi. All rooms and suites were extensively renovated in 2012. All rooms and suites have their own private plunge pool and secluded balconies. ... more less
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- Also Known As:
- Aman New Delhi Hotel New Delhi
- Aman Hotel New Delhi