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“Restaurant Lutyen's cannot match the fine service of Hospitality Architecture” 1 of 5 stars
Review of Hotel The Royal Plaza

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Hotel The Royal Plaza
4.5 of 5 Hotel   |   19 Ashoka Rd, New Delhi 110001, India   |  
Hotel amenities
Ranked #176 of 593 hotels in New Delhi
Santena, Italy
Top Contributor
59 reviews 59 reviews
27 hotel reviews
Reviews in 22 cities Reviews in 22 cities
50 helpful votes 50 helpful votes
“Restaurant Lutyen's cannot match the fine service of Hospitality Architecture”
1 of 5 stars Reviewed March 28, 2013

This is all dining Restaurant of the The Royal Plaza Hotel, New Delhi with a dull ambience due to:
- Buffet quality equivalent to a 2 star Hotel and the high charges are no value for money.
- During lunch time at 12.45 noon the plates are missing and when asked the waiters they just point you towards an area with only 1 cold plate lying.
- When we ordered the tandoori chicken it was served (with bone), when questioned! the waiter answer was “well we thought you know what is tandoori chicken with bone or boneless”, so I wonder a 5 star hotel staff what are they doing apart from simple serving? No one interact with the guests, no one suggest, they are just walking around in a dream land plus the attitude is as if they are doing favour to a guest in this hotel and treat him/her as fool.

Our travel agent booked this Hotel and while checking out we found a good amount only for Wi Fi, so the question is that in today’s business world everyone use the devices with internet and why a Hotel of such calibre do not offer it as package with the room, when down the street a 3 star hotel is smart enough to offer this service in room rate.

The guest relation manager Ms. Preeti was intelligent to recognise the need and our grievance on these charges, but unfortunately she is part of a system where she had no right to make a decision accept the General Manager Mr. O D Sharma, so we leave him to make his mind up?

  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munassir, Manager at Hotel The Royal Plaza, responded to this review, April 4, 2013
Dear Guest,

I thank you for taking the time to share an honest review of the hotel.

It is our endeavor to ensure that every guest leaves our hotel as an ambassador of our product and services. In your case, we have clearly failed to do so. We appreciate your feedback in the true spirit of constructive assessment and effectively utilize them to reiterate our commitment towards maintaining high quality service deliverables.

I fully understand what you would have gone through and it is not acceptable, as these are very basic expectations from a guest.
My Operations team responsible has been spoken too and appropriate corrective measures have been taken.

I urge you to please treat this experience as an aberration to our normal standards and give us another opportunity to welcome you back soon.

Thanks and Regards
Munassir warisi Khan
Manager Online
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 27, 2013 via mobile

Very clean hotel, public areas in particular. Room was small but clean, with a huge bed. Buffet breakfast was included and very good, with a wide choice of European and Indian to choose from. Restaurant staff not very attentive, and if you arrived after the first sitting, you had to source your own cutlery from other tables. We found the cost of a one course evening meal to be high (£40), with the price of a small Kingfisher at 400 rupees + 30% hotel tax costing approx £7. We ate out at approx 1/4 the price after this first experience. Shame, because this tainted an otherwise good impression of the hotel.

Stayed February 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munassir, Manager at Hotel The Royal Plaza, responded to this review, April 4, 2013
Dear Guest,
Warm Greetings from Royal Plaza New Delhi. Thank you for valued feedback
We are extremely delighted that you liked our hotel, breakfast, and quality of accommodation
I apologize for issues you faced during your stay at the hotel. We have made a note of the same and necessary training has been imparted to team members to ensure that we exceed your levels of expectation.
Your concerns regarding pricing in restaurant have been duly noted and highlighted to the management

Thanks and Regards
Munassir warisi Khan
Manager Online
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed March 24, 2013 via mobile

A wel run hotel quiet elegant and very clean with an eye catching lobby. The rooms were well appointed and beds were beautifully comfortable.The service was attentive without exception over all.
with delhi being an intensive place to visit this was an oasis to recharge our batteries

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munassir, Manager at Hotel The Royal Plaza, responded to this review, April 4, 2013
Dear Guest,

Thank you for appreciating Royal Plaza new Delhi. It is the motivation and generous appreciation by guests such as yourself that align and engage the hotel's team to excel in offering outstanding guest experience to our guests. I look ahead to your next visit.

Thanks and Regards
Munassir warisi Khan
Manager online
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlantic City, New Jersey
1 review
5 of 5 stars Reviewed March 24, 2013

Excellent hotel in the city centre. I have bee staying in the city for more that 10 years and Royal Plaza is the best on offers if you book online . In othe words worth the money you pay. The breakfast had a wide spread . Great Gym and Great services over all . No Complaints . would definetely visit again

Room Tip: Check for room upgrade at check in
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munassir, Manager at Hotel The Royal Plaza, responded to this review, April 4, 2013
Dear Guests

Warm Greetings from Royal Plaza New delhi! Thank you for your kind feedback. We are happy that we are your preferred choice of stay during your visits to New Delhi.
We are extremely delighted that you liked our hotel, the breakfast & quality of accommodation .
It is the motivation and generous appreciation by guests such as yourself that align and engage the hotel's team to excel in offering outstanding guest experience to our guests. I look ahead to your next visit.

Thanks and Regards
Munassir warisi Khan
Manager Online
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Navi Mumbai
Top Contributor
97 reviews 97 reviews
62 hotel reviews
Reviews in 49 cities Reviews in 49 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed March 23, 2013

I stayed here in a very luxury room,last time, when it was Ramada Hotel.I preferred this time also to stay here assuming that I will be allotted similar room.I didnot realise that there will be number of categories.This time also I went thru an agent as I was discouraged direct booking.When I enterd the hotel,I got it a rich look.The hotel has an excellent property--a royal look,good decor,excellent ambience.One enjoys the luxury.But the approach to the rooms on 8th floor gives a low cost budget hotel environment.Inside--congested and stinking.An approach to 19th floor room (got the room shifted)gives you a budget hotel environment.Once you enter, you experience a better rom size but not impressive amenities.(Oriental Suite)Minibar -nil.There is nothing inside.One complimentary water bottle with only one in waste of time.Miserliness is redefined.The quality of coffee maker needs little improvement.Coffee House is good.Breakfast is served here.Breakfast is very good.Service of staff is here is better ....But again miserliness.AC was switched on inside the coffee house (place where I was sitting)when I requested for it.Service from House keeping was impressive An excellent evening environment near Swimming pool.I liked it.SPA was well maintained though I did not experience.Next time I stay ,I will be careful about selection of room.Certainly not Base Category--which is misguided as Deluxe room.Oriental Suite also does not get free Wi - Fi.This hotel continues to have Luxury ,but needs certain improvements.

Room Tip: Pl Select the room after going through the category of room very carefully to avoid confusion over c...
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munassir, Manager at Hotel The Royal Plaza, responded to this review, April 4, 2013
Dear Guest,

Thank you for your honest review.

I fully understand what you would have gone through and it is not acceptable, as these are very basic expectations from a corporate traveler.

With reference to your feedback, I assure you that the corrective measures have been taken up and we look forward to welcome you soon to New Delhi for a renewing experience.
In your next visit please do not hesitate to contact me directly

Thanks and Regards
Munassir warisi Khan
Manager online
email: onlineresv@hoteltheroyalplaza.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheshire, England
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed March 22, 2013

We stayed at the Royal Plaza twice during a recent trip to India. The hotel is located in the embassy area of New Delhi, not far from the commercial centre around Connaught Place and the broad tree lined avenues leading to the Lutyens designed government buildings around India Gate.The lobby is sumptuous with Italian marble, statues and frescoes and has a very comfortable seating area with plenty of leather sofas and a pianist in the evening. The staff are friendly and there is a good Chinese restaurant within the hotel. The breakfast buffet was excellent and the rooms were quiet and comfortable with large walk-in showers and good views over all the trees and parkland nearby. In the evening there is a large outdoor walled garden which is ideal for sitting in with a beer and listening to all the sounds from the surrounding city.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed March 19, 2013

I have stayed in this hotel twice now. During my first stay, I found the room to be average and the service to be lacking. On the most recent trip, the room was awful. There is mold in the bathroom, the hair dryer is broken and the odor is foul. The level of service at the front desk and throughout the hotel is marginal. Surprisingly, the gentle coutesy and friendly smiles that are familiar to this country are noticeably absent in the employees of The Royal Plaza.
For a hotel in this price range in a capital city I would certainly expect a much higher standard. I would not recommend this hotel.

Room Tip: Try the Shangri La next door.
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  • Stayed March 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munassir, Manager at Hotel The Royal Plaza, responded to this review, April 4, 2013
Dear Guest,

Firstly thank you for an honest feedback of your experience at the hotel and would like to assure that your pointers have been addressed with the concerned departments.

We take our guests' experience as a learning to train our associates for delivering a memorable experience.
I urge you to please treat this experience as an aberration to our normal standards and give us another opportunity to welcome you back soon

Thanks and Regards
Munassir Warisi Khan
Manager Online
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel The Royal Plaza

Address: 19 Ashoka Rd, New Delhi 110001, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #176 of 593 hotels in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hotel The Royal Plaza 4.5*
Official Description (provided by the hotel):
Royal Plaza is one of the best luxury boutique hotels in delhi. Superbly located in the heart of city downtown- Connaught Place. The Hotel is minutes away from International Trade Fair Grounds, President House , India Gate, Parliament House. The Hotel is very close to New Delhi Railway Station.Its prime location in the heart of city has made it a commercial and shopping hub for both domestic and international travellers.With three restaurants , bar and night club The Royal Plaza provides excellent dining to suit any palate , in an elegant and inviting ambience.Royal Plaza also has an extensive Health Club and Spa -offering wellness menu with signature treatments and therapies to choose from and a temperature controlled & a eco friendly swimming pool ... more   less 
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