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“Good hotel but disappointing restaurant” 4 of 5 stars
Review of Hotel The Royal Plaza

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Hotel The Royal Plaza
4.5 of 5 Hotel   |   19 Ashoka Rd, New Delhi 110001, India   |  
Hotel amenities
Ranked #184 of 593 hotels in New Delhi
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
28 helpful votes 28 helpful votes
“Good hotel but disappointing restaurant”
4 of 5 stars Reviewed March 27, 2013 via mobile

Very clean hotel, public areas in particular. Room was small but clean, with a huge bed. Buffet breakfast was included and very good, with a wide choice of European and Indian to choose from. Restaurant staff not very attentive, and if you arrived after the first sitting, you had to source your own cutlery from other tables. We found the cost of a one course evening meal to be high (£40), with the price of a small Kingfisher at 400 rupees + 30% hotel tax costing approx £7. We ate out at approx 1/4 the price after this first experience. Shame, because this tainted an otherwise good impression of the hotel.

Stayed February 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munassir, Manager at Hotel The Royal Plaza, responded to this review, April 4, 2013
Dear Guest,
Warm Greetings from Royal Plaza New Delhi. Thank you for valued feedback
We are extremely delighted that you liked our hotel, breakfast, and quality of accommodation
I apologize for issues you faced during your stay at the hotel. We have made a note of the same and necessary training has been imparted to team members to ensure that we exceed your levels of expectation.
Your concerns regarding pricing in restaurant have been duly noted and highlighted to the management

Thanks and Regards
Munassir warisi Khan
Manager Online
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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755 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (187)
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1 review
5 of 5 stars Reviewed March 24, 2013 via mobile

A wel run hotel quiet elegant and very clean with an eye catching lobby. The rooms were well appointed and beds were beautifully comfortable.The service was attentive without exception over all.
with delhi being an intensive place to visit this was an oasis to recharge our batteries

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munassir, Manager at Hotel The Royal Plaza, responded to this review, April 4, 2013
Dear Guest,

Thank you for appreciating Royal Plaza new Delhi. It is the motivation and generous appreciation by guests such as yourself that align and engage the hotel's team to excel in offering outstanding guest experience to our guests. I look ahead to your next visit.

Thanks and Regards
Munassir warisi Khan
Manager online
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlantic City, New Jersey
1 review
5 of 5 stars Reviewed March 24, 2013

Excellent hotel in the city centre. I have bee staying in the city for more that 10 years and Royal Plaza is the best on offers if you book online . In othe words worth the money you pay. The breakfast had a wide spread . Great Gym and Great services over all . No Complaints . would definetely visit again

Room Tip: Check for room upgrade at check in
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munassir, Manager at Hotel The Royal Plaza, responded to this review, April 4, 2013
Dear Guests

Warm Greetings from Royal Plaza New delhi! Thank you for your kind feedback. We are happy that we are your preferred choice of stay during your visits to New Delhi.
We are extremely delighted that you liked our hotel, the breakfast & quality of accommodation .
It is the motivation and generous appreciation by guests such as yourself that align and engage the hotel's team to excel in offering outstanding guest experience to our guests. I look ahead to your next visit.

Thanks and Regards
Munassir warisi Khan
Manager Online
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Navi Mumbai
Top Contributor
105 reviews 105 reviews
65 hotel reviews
Reviews in 52 cities Reviews in 52 cities
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed March 23, 2013

I stayed here in a very luxury room,last time, when it was Ramada Hotel.I preferred this time also to stay here assuming that I will be allotted similar room.I didnot realise that there will be number of categories.This time also I went thru an agent as I was discouraged direct booking.When I enterd the hotel,I got it a rich look.The hotel has an excellent property--a royal look,good decor,excellent ambience.One enjoys the luxury.But the approach to the rooms on 8th floor gives a low cost budget hotel environment.Inside--congested and stinking.An approach to 19th floor room (got the room shifted)gives you a budget hotel environment.Once you enter, you experience a better rom size but not impressive amenities.(Oriental Suite)Minibar -nil.There is nothing inside.One complimentary water bottle with only one in waste of time.Miserliness is redefined.The quality of coffee maker needs little improvement.Coffee House is good.Breakfast is served here.Breakfast is very good.Service of staff is here is better ....But again miserliness.AC was switched on inside the coffee house (place where I was sitting)when I requested for it.Service from House keeping was impressive An excellent evening environment near Swimming pool.I liked it.SPA was well maintained though I did not experience.Next time I stay ,I will be careful about selection of room.Certainly not Base Category--which is misguided as Deluxe room.Oriental Suite also does not get free Wi - Fi.This hotel continues to have Luxury ,but needs certain improvements.

Room Tip: Pl Select the room after going through the category of room very carefully to avoid confusion over c...
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munassir, Manager at Hotel The Royal Plaza, responded to this review, April 4, 2013
Dear Guest,

Thank you for your honest review.

I fully understand what you would have gone through and it is not acceptable, as these are very basic expectations from a corporate traveler.

With reference to your feedback, I assure you that the corrective measures have been taken up and we look forward to welcome you soon to New Delhi for a renewing experience.
In your next visit please do not hesitate to contact me directly

Thanks and Regards
Munassir warisi Khan
Manager online
email: onlineresv@hoteltheroyalplaza.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheshire, England
Senior Contributor
43 reviews 43 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed March 22, 2013

We stayed at the Royal Plaza twice during a recent trip to India. The hotel is located in the embassy area of New Delhi, not far from the commercial centre around Connaught Place and the broad tree lined avenues leading to the Lutyens designed government buildings around India Gate.The lobby is sumptuous with Italian marble, statues and frescoes and has a very comfortable seating area with plenty of leather sofas and a pianist in the evening. The staff are friendly and there is a good Chinese restaurant within the hotel. The breakfast buffet was excellent and the rooms were quiet and comfortable with large walk-in showers and good views over all the trees and parkland nearby. In the evening there is a large outdoor walled garden which is ideal for sitting in with a beer and listening to all the sounds from the surrounding city.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed March 19, 2013

I have stayed in this hotel twice now. During my first stay, I found the room to be average and the service to be lacking. On the most recent trip, the room was awful. There is mold in the bathroom, the hair dryer is broken and the odor is foul. The level of service at the front desk and throughout the hotel is marginal. Surprisingly, the gentle coutesy and friendly smiles that are familiar to this country are noticeably absent in the employees of The Royal Plaza.
For a hotel in this price range in a capital city I would certainly expect a much higher standard. I would not recommend this hotel.

Room Tip: Try the Shangri La next door.
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  • Stayed March 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munassir, Manager at Hotel The Royal Plaza, responded to this review, April 4, 2013
Dear Guest,

Firstly thank you for an honest feedback of your experience at the hotel and would like to assure that your pointers have been addressed with the concerned departments.

We take our guests' experience as a learning to train our associates for delivering a memorable experience.
I urge you to please treat this experience as an aberration to our normal standards and give us another opportunity to welcome you back soon

Thanks and Regards
Munassir Warisi Khan
Manager Online
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Senior Contributor
41 reviews 41 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 18, 2013

I found this hotel to be very comfortable. The lobby is over the top with decorations such as painted ceilings, statues and comfortable seating areas. There is an outdoor garden/pool area with wifi. The restaurant is good and appears very clean. The breakfast buffet is terrific with many choices including eggs made to order.

The rooms very spotless. I stayed in a small suite for my second stay but a regular sized room at first. The beds were comfortable and the a/c worked great. Good views from the higher floors.

We were allowed to use the spa (free) for showers at the endof the day that we had already checked out before lying home to the US. Good value and clean. I will stay there again.

Room Tip: I would suggest a higher floor that is non smoking if that is important to you. Ask for an upgrade.
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  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munassir, Manager at Hotel The Royal Plaza, responded to this review, April 4, 2013
Dear Guest,

Thank you for choosing Hotel Royal Plaza among luxury hotels in new delhi

I am glad you had a pleasant stay at the hotel.

My team and I look forward to welcoming you back soon.

Thanks and Regards
Munassir warisi Khan
Manager Online
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel The Royal Plaza

Address: 19 Ashoka Rd, New Delhi 110001, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #184 of 593 hotels in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hotel The Royal Plaza 4.5*
Official Description (provided by the hotel):
Royal Plaza is one of the best luxury boutique hotels in delhi. Superbly located in the heart of city downtown- Connaught Place. The Hotel is minutes away from International Trade Fair Grounds, President House , India Gate, Parliament House. The Hotel is very close to New Delhi Railway Station.Its prime location in the heart of city has made it a commercial and shopping hub for both domestic and international travellers.With three restaurants , bar and night club The Royal Plaza provides excellent dining to suit any palate , in an elegant and inviting ambience.Royal Plaza also has an extensive Health Club and Spa -offering wellness menu with signature treatments and therapies to choose from and a temperature controlled & a eco friendly swimming pool ... more   less 
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