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“A Grand Hotel showing its age” 3 of 5 stars
Review of Hotel The Royal Plaza

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Hotel The Royal Plaza
4.5 of 5 Hotel   |   19 Ashoka Rd, New Delhi 110001, India   |  
Hotel amenities
Ranked #187 of 597 Hotels in New Delhi
Melbourne Australia
Top Contributor
90 reviews 90 reviews
35 hotel reviews
Reviews in 23 cities Reviews in 23 cities
71 helpful votes 71 helpful votes
“A Grand Hotel showing its age”
3 of 5 stars Reviewed February 3, 2013

The Royal Plaza must have been a magnificent hotel but is starting to show its age. The Foyer is really beautiful and there are lots of wonderful marble statues that give you a sense of its grandeur in its prime.
The rooms are quite nice but really need upgrading as the decor is becoming dated.
There is a buffet breakfast with an extensive range of food that caters to almost every taste.
Laundry is very expensive and the cost of the internet is excessive given it is readily available for free or at low cost in most hotels.
While there are a lot of staff I sometimes found service low.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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769 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Mumbai (Bombay), India
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 31, 2013

Well guys this hotel is very close to Connaught Place Delhi, infact the hotel shares common wall with Shangrila and is on Ashoka road
The hotel is quite big with 700 plus rooms, wide spread breakfast, courteous staff, and good ambiance. The disadvantage is the size of the room, its really small no matter whichever rooms you try as per the caption one would find the rooms small

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munassir, Manager at Hotel The Royal Plaza, responded to this review, February 2, 2013
Dear Guest,

Thank you for taking the time to comment on our services.
I truly appreciate your extremely generous praise and kind words for the hotel product and services.
We have persistently aligned and engaged our associates to deliver a personalized service and make each moment memorable.
As far as the structure is concerned the management have done every single change which was possible but could not change the shape as its a old structure
The team at the hotel and I look forward to more opportunities to be of service.

Thanks and Regards
Munassir Warisi Khan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 27, 2013

I was pleasantly surprised when on request, i got an upgrade to a suite, since we were three of us as a family. Excellent decor inside, though the outside view of the hotel is great. Good food and service. This place is located at a walkable distance from the prestigious Connaught Place located near the central secretariat region of new delhi. Airport is not far, it is about 15 kms.Janpath is a 5 minute walk from the hotel, where one can do quick shopping . the metro station of patel chowk is just a minute walk from the hotel This is the locality where the wealthy rich and central ministers and top ranking officials of India stay.

Room Tip: This is a cheap but a five star property in Connaught Place.The staff is very courteous.
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munassir, Manager at Hotel The Royal Plaza, responded to this review, February 2, 2013
Dear Guest,

It was a pleasure having you stay with us.

Thank you for appreciating our product and services.

I am delighted to note that we will once again have the opportunity to welcome you back.
Looking forward to your next visit.

Thanks and Regards

Munassir Warisi Khan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune, India
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 24, 2013

Stayed at royal plaza during expo. The best part is connectivity and central location considering your business requirements. Food was good. Above all the cleanliness in room and staff courtesy was very nice.
I recommend this hotel to business friends who travel to delhi.

  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munassir, Manager at Hotel The Royal Plaza, responded to this review, February 2, 2013
Dear Guest,

Firstly I appreciate you choosing to stay at Hotel The Royal Plaza and taking time to share an honest review.

We remain committed to deliver an exceptional service and serve patrons like you in future.
Look forward to welcome you back soon.

Thanks and Regards
Munassir Warisi Khan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baroda, Gujarat
Top Contributor
100 reviews 100 reviews
45 hotel reviews
Reviews in 30 cities Reviews in 30 cities
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed January 23, 2013

I have stayed 1 night during my business trip due to non availability of room at Le Meridian and Sangri-La hotel. hotel is good but not then Le Meridian and Sangri La. Suit room is too little . BF was average with limited choice. restaurent for BF is little compare to other 5* hotel. Ok to stay If, you have no choice or non availability of room with neighbor hotel.
I will sugest all first check hotel Le Meridian or Sangri-La then chose this hotel.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munassir, Manager at Hotel The Royal Plaza, responded to this review, February 2, 2013
Dear Guest ,
Thank you for taking the time to comment on our services.
With reference to your insights about the b/f , I assure you that the corrective measures have been taken up and we look forward to welcome you soon to New Delhi for a renewing experience.
We have Maharaja Suites also which are much bigger and comfortable .
Do let me know if your travel plans bring you to New Delhi again, for leisure or business. It will be a pleasure to make the necessary arrangements.

Thanks and Regards
Munassir warisi Khan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed January 23, 2013 via mobile

This is a decent hotel in a great location. It's a little dated but everything is very well maintained and the room was very clean. My main issue with this hotel is Internet charges. I understand a hotel charging for Internet use however when you buy a package for your room, whether it is 24 hours or 2 days or a week, one should be allowed to connect as many devices as one desires, for example a laptop, an iPad and a phone however this hotel charges per device and to me that is really taking advantage.

Stayed January 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munassir, Manager at Hotel The Royal Plaza, responded to this review, February 2, 2013
Dear Guest,

Thank you for posting your response on Trip Advisor.

It was a pleasure and a privilege having you stay with us. I am pleased to note that you enjoyed your stay at the hotel.

For your feedback about the prices of internet charges I would like to inform you that we have packages where internet is included in deluxe room . Also wifi s included for club room bookings .

You can rest be assured that my team and I will continue to strive hard to achieve customer satisfaction to the fullest and endeavor to pursue quality with commitment.


We look forward to your continued visits.

Thanks and regards

Munassir Warisi Khan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bombay, India
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed January 20, 2013

Great location, close to India Gate and Connaught Place. Decent food, but very small rooms for a 5-star level. Perhaps because booked as Quickeys 30% off on cleartrip. Tad expensive at 8,500 a night, without breakfast.

Room Tip: Indicate that "Room should not be on Club Rooms floors - i think #10 and #11"
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Stayed January 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munassir, Manager at Hotel The Royal Plaza, responded to this review, February 2, 2013
Dear Guest,

Thank you for your review on Trip Advisor.

With reference to your insights about the Quickeys package I would like to bring your knowledge that these are promotional rates keep changing and we have offers available online where almost at the same price you can get a room with breakfast.

Do let me know if your travel plans bring you to New Delhi again, for leisure or business. It will be a pleasure to make the necessary arrangements.

Thanks and Regards

Munassir warisi Khan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel The Royal Plaza

Address: 19 Ashoka Rd, New Delhi 110001, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #187 of 597 Hotels in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hotel The Royal Plaza 4.5*
Official Description (provided by the hotel):
Royal Plaza is one of the best luxury boutique hotels in delhi. Superbly located in the heart of city downtown- Connaught Place. The Hotel is minutes away from International Trade Fair Grounds, President House , India Gate, Parliament House. The Hotel is very close to New Delhi Railway Station.Its prime location in the heart of city has made it a commercial and shopping hub for both domestic and international travellers.With three restaurants , bar and night club The Royal Plaza provides excellent dining to suit any palate , in an elegant and inviting ambience.Royal Plaza also has an extensive Health Club and Spa -offering wellness menu with signature treatments and therapies to choose from and a temperature controlled & a eco friendly swimming pool ... more   less 
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