First impressions of the hotel were great, lobby, restaurant and suite rooms were well appointed... but sheets we not clean.
Our party booked 2 suites and were there over the Xmas break, 2 members of our party fell ill after the Xmas buffet which is disappointed to say the least.
What is it with service in India? They were a cut above the standard hotel but again it's a clumsy service level verging on the frustrating at the best of times.
Also what is it with charging for wifi when the rack rate is very high to start with?!? Lift your ga
Overall not a terrible hotel but could benifit from customer service training to allow the staff to work more efficiently as a team.
- Official Description (provided by the hotel):
- Royal Plaza is one of the best luxury boutique hotels in delhi. Superbly located in the heart of city downtown- Connaught Place. The Hotel is minutes away from International Trade Fair Grounds, President House , India Gate, Parliament House. The Hotel is very close to New Delhi Railway Station.Its prime location in the heart of city has made it a commercial and shopping hub for both domestic and international travellers.With three restaurants , bar and night club The Royal Plaza provides excellent dining to suit any palate , in an elegant and inviting ambience.Royal Plaza also has an extensive Health Club and Spa -offering wellness menu with signature treatments and therapies to choose from and a temperature controlled & a eco friendly swimming pool ... more less
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