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“Amazing Experience” 5 of 5 stars
Review of Hotel The Royal Plaza

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Hotel The Royal Plaza
4.5 of 5 Hotel   |   19 Ashoka Rd, New Delhi 110001, India   |  
Hotel amenities
Ranked #176 of 594 hotels in New Delhi
Los Cristianos, Spain
1 review
“Amazing Experience”
5 of 5 stars Reviewed December 25, 2012

A beautifully esthetic creation of people who know what quality of living is all about, we had a wonderful experience with the staff, rooms and great indian and chinese food. The master chef created menus to suit our tastes with the indian flavor, compliments to the wonderful team. we will patronize this centrally located and vibrant hotel, which makes us

Room Tip: City view is great
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (182)
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Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 21, 2012 via mobile

First impressions- the lobby. Wow. On a par with the Taj Mahal....ok not quite. But it is still spectacular, with over the top oppulant decor. They have spent a fortune on the lobby, which lures you into believing the rest of the hotel is just as good. It's not. The rooms aren't anything special. It seems all their money is spent on the ground floor and every other floor is ignored.

Every single day out key lard would stop working, so we would have to go all the way back to the lobby to get it sorted...every day. The wifi was ridiculously expensive. At the price paid for a room, it should've been complimentary.

Also the food here gave me food poisoning and really bad diahreoa for 2 weeks after my stay here.

Not worth the price.

  • Stayed November 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munassir, Manager at Hotel The Royal Plaza, responded to this review, December 31, 2012
Dear Guest,

Firstly I appreciate you choosing to stay at The Royal Plaza and taking time to share an honest review.
I apologize for issues you faced during your stay at the hotel. We have made a note of the same and necessary training has been imparted to team members to ensure that we exceed your levels of expectation.As far as food poisoning is concerned I would like to bring to your knowledge that food testing is done on regular basis to ensure that the food is prepared and served under best hygienic conditions .
We do take a lot of effort and pride in training our associates to be professional and I do hope you treat this matter as an aberration and allow us another opportunity to be of service and enjoy the true Royal hospitality that we are committed to offer to all our guests.

Thanks and Regards
Munassir warisi Khan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed December 20, 2012

The Royal Plaza’s name is misleading. It is far from regal and it is not a plaza. It is a hotel though and while it is supposed to be a 4-star but it feels much more like a 3-star or less. The place is tired, the rooms are small and desperately need updating, the restaurant is chaotic (train your staff!), the breakfast is mediocre, and the décor is horrid. Delhi does not have many decent hotels but if you have to come to the capital stay somewhere else like the Shangri La or the Metropolitan. I can’t think of many positives except perhaps that the staff were polite and attentive and the fact that the faux Roman statues and neo-classical art were pure comedy. There is a real irony in the fact that the hotel bill includes a “luxury tax”. I don’t mind paying for something I use but at the Royal Plaza there was no luxury to be had.

  • Stayed December 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munassir, Manager at Hotel The Royal Plaza, responded to this review, December 31, 2012
Dear Guest,

Thank you for your recent stay at The Royal Plaza and for taking the time to share your feedback with us. I'm sorry to learn that your experience with us did not meet your expectations.
I have reviewed each of your comments and have taken appropriate action to resolve each issue you reported. Your comments will be shared with our Food & Beverage team as part of their ongoing commitment to training and development. In addition, we are re-evaluating our quality assurance processes to ensure these types of issues do not occur in the future. I look forward to welcoming you back to The Royal Plaza

Thanks and Regards
Munassir warisi khan
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oxon
Top Contributor
55 reviews 55 reviews
34 hotel reviews
Reviews in 36 cities Reviews in 36 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 13, 2012

We have recently stopped at the Royal Plazza twice, both times we thoroughly enjoyed our stay. the hotel has a lovely pool which we used both times - with great sun beds around the pool for relaxing. The restaurant was excellent, first class breakfasts, freshly cooked with plenty of variety and fresh fruit. Dinner as also very good, we ate in the main restaurant and in the Chinese restaurant. good service too. Very helpful reception/bar staff but prices for drinks were high.The only minor gripe we have about this hotel is that the rooms are small - disappointing in fact for a hotel of this standing. However I would recommend staying at the Royal Plazza to anyone staying in New Delhi.

Room Tip: rooms are very small so ask for a larger room when booking
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munassir, Manager at Hotel The Royal Plaza, responded to this review, December 20, 2012
Dear Guest,

The entire team at the hotel is delighted and motivated by your comments. We are happy to learn that we were able to exceed your expectations.

Your comments have been duly shared with the team down the line.

We look forward to welcoming you back soon.

Thanks and Regards

Munassir warisi Khan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Top Contributor
56 reviews 56 reviews
40 hotel reviews
Reviews in 35 cities Reviews in 35 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed December 13, 2012

The lobby has an italian decor feeling. The staff was very courteous. The room was extremely small and was bit surprised by the size. The hotel has awkward shape and probably that carries in the rooms too. This is old legacy hotel renovated but not in the best way. I guess they had their limitations with the structure. Food taste was very good.

One big problem was that there were nails jutting out on wooden flooring which could create problem for guests (this was reported by me). Good for quick affordable stay.

Room Tip: if you dont mind small rooms but affordable in south delhi, this is perfect place.
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munassir, Manager at Hotel The Royal Plaza, responded to this review, December 20, 2012
Dear Guest ,

Thank you for choosing Royal Plaza among luxury hotels in new Delhi

I am glad to know that you had a pleasant stay at the Hotel .

Your feedback regarding nails on wooden flooring has been noted and have been addressed with the concerned departments.

However regarding the room size I would like to bring to your knowledge that as it was a old structure the management has renovated the entire hotel but could not change the size or shape of the rooms.There are still many luxury hotels in new delhi which have the same shape and size of the rooms as they were build during the same time period . The management has done every small thing to make accomodations better for our guest .

Looking forward to welcome you back soon .

Thanks and Regards

Munassir Warisi Khan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 12, 2012

This is a beautiful hotel set in the more affluent part of New Delhi close to the Presidents palace. The staff was polite and helpfull and whenever i requested something it arrived really quick, even the time i phone for water at 3 in the morning!
We enjoyed our stay in this hotel. The food at the different restaurants at the hotel was delicious. O and i have to mention they have a guy playing a piano in the lobby, and he was brilliant!! We loved sitting in the bar area listening to the piano.

Room Tip: Be aware that their is a night club at the hotel, and i would recommend going for the higher floors.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munassir, Manager at Hotel The Royal Plaza, responded to this review, December 20, 2012
Dear Guest,

We are extremely happy to learn that you thoroughly enjoyed your stay with us. Your comments were very encouraging and this is how the entire team at the hotel keeps themselves motivated.

We remain committed to deliver an exceptional service and serve patrons like you in future.

Look forward to welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 11, 2012

I have stayed in this hotels for 6 nights and enjoyed every bit of it. Right in the heart of the city, delicious food, excellent hospitality and on top of all this value for money. Would definately recommend to any one travelling to Delhi for Leisure or Business purpose.

Room Tip: I would recommend to go for Royal Suite.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munassir, Manager at Hotel The Royal Plaza, responded to this review, December 20, 2012
Dear Guest,

The entire team at the hotel is delighted and motivated by your comments. We are happy to learn that we were able to exceed your expectations.

Your comments have been duly shared with the team down the line.

We look forward to welcoming you back soon.

Thanks and Regards

Munassir warisi Khan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel The Royal Plaza

Address: 19 Ashoka Rd, New Delhi 110001, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #176 of 594 hotels in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hotel The Royal Plaza 4.5*
Official Description (provided by the hotel):
Royal Plaza is one of the best luxury boutique hotels in delhi. Superbly located in the heart of city downtown- Connaught Place. The Hotel is minutes away from International Trade Fair Grounds, President House , India Gate, Parliament House. The Hotel is very close to New Delhi Railway Station.Its prime location in the heart of city has made it a commercial and shopping hub for both domestic and international travellers.With three restaurants , bar and night club The Royal Plaza provides excellent dining to suit any palate , in an elegant and inviting ambience.Royal Plaza also has an extensive Health Club and Spa -offering wellness menu with signature treatments and therapies to choose from and a temperature controlled & a eco friendly swimming pool ... more   less 
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