We reserved a delux room with breakfast in this hotel and I specifically mention in my booking form that we reach the hotel only 10 PM. When we reached in this hotel by around 10.15PM(Because of heavy traffic in Delhi), the person standing behind the reception table checked their booking chart and he couldn't find my booking. But luckly, i got the printout of the booking and showed him. Again when I enquired about the breakfast, he said it is not included in this booking. Again I showed him the details shown in my booking for breakfast. It is too bad for a reputed hotel like this.
The room is OK OK, but there is no real seperation from the adjacent room, theconversation from the other room made me irritated. The linen and blanket are not at clean. The day we stayed there was the final of FIFA World Cup. The channels were continously disrupted, when I contacted the reception they said they couldn;t do anything and we missed the world cup final.
The breakfast is not good and customer service is disappointng. They have not mentioned anywhere in their terms and conditions that their checkout time is 12 noon, The disply board shows that it is 3 star, but I doubt about it.
I won't recommend this hotel for anybody.
- Official Description (provided by the hotel):
- Situated in the heart of city,suitably located very close to new Delhi railway station. Just 15 km from international airport . All rooms fully centrally A/C with soundless glass. All rooms with free Wifi enabled, The reception staff is very congenial and will provide guests with all information, related to sight-seeing tours, air and rail ticket booking services, etc. Another plus to the comfortable rooms and convenient location, is the attractive tourists spots- India gate ,red fort, qutubminar ,parliament house, etc. ... more less
- Reservation Options:
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- Also Known As:
- Singh Empire Dx Hotel