I stayed in this hotel for 4 nights. The rooms are nice & big. I was impressed by the cleanliness in the rooms & the living area. But the impression did not last long.
I had booked a king size double bed 2 weeks before my stay. I had even reconfirmed this & that I would be given a good view facing the mall entrance & the gardens. When I checked in I was given a twin bed facing the back of a dirty building. When I informed that this was not what I wanted, the front desk manager simply said we do not entertain requests like these. Whatever is available we give only that room regardless of what you have booked. I had even told them that I have a back problem due to which the separated beds do not suit me. The response was everything but polite.
However after grueling for more than 2 hours, the next day they shifted us to a double bedroom.
But my horrifying experience did not end there. Upon checkout, they overcharged our mini bar bill showing use of Bar food, when we had no food. Also they charged us for a wine bottle which we had just put in the fridge from outside but had not even opened it. Just by putting a bottle in the fridge, we were charged an enormous amount for the wine we never even opened !
Upon haggling with front desk again, they did not help & out of frustration & in a hurry to get out, I just paid the amount & left.
Not 4 star service at all. Be ware of the mini bar consumption as they will charge you for no reason. Money making machines.
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- Also Known As:
- Svelte Hotel And Personal New Delhi