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“Very Unsafe Location” 1 of 5 stars
Review of Hotel Grand Peepal

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Hotel Grand Peepal
3.0 of 5 Hotel   |   4/1 W.E.A Saraswati Marg,Karol Bagh, New Delhi 110005, India   |  
Hotel amenities
Ranked #526 of 594 hotels in New Delhi
Rajkot, India
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
“Very Unsafe Location”
1 of 5 stars Reviewed January 26, 2013

A very unsafe place 'in the heart of Delhi' to stay. Had a very stuffy atmosphere, especially in the room where I stayed. The service was not at all upto the mark. To continue with, the food was just "out of this world"[in real sense].

  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobby_1682, Public Relations Manager at Hotel Grand Peepal, responded to this review, January 30, 2013
Dear Valued Guest, well we thank you for writing review of your stay with us and bringing the service issue to our notice.We regret that our team couldn't satisfy you with the level of service expected. we acknowledge your concern with full attention that, and highlighted issues have been well noted. A note of investigation/inspection is sent to Hotel Management team and Please rest assured that our Assistant Housekeeper & F & B Manager have been noted and they will take immediately action to rectify the problem.Regarding location we don't get complaints but it depends on guest personal perception & choice of place.
At Grand Peepal , we are most concerned with the satisfaction of all of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to be your host and better serve you in the near future.
Do write me your query or concern at reservation.hotelgrandpeepal@hotmail.com
Sincerely yours.
Hotel Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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54 people have reviewed this hotel

Traveler rating
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    6
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See reviews for
8
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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English first
London, United Kingdom
Top Contributor
92 reviews 92 reviews
24 hotel reviews
Reviews in 37 cities Reviews in 37 cities
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed December 28, 2012

I have no idea where the positive reviews for this place came from but I assure you this is a god awful place. I stayed here based on the good reviews so let's just put the record straight.

List of issues:

1. Airport pickup requested in original Booking.com booking. Second email request sent the night before flight. Arrived at airport and there was no one. Made a call and over an hour later someone arrived but he couldn't find us despite me saying numerous times we are waiting in Costa Coffee.

2. Free airport pickup. Does it count when you have to pay the 140R parking?

3. Room was a dump. Bed sheets questionable, bathroom grotty and stinking. Fridge didn't work. Air condition didn't work. No toilet paper (requested new roll and a half used re-wrapped roll was given), only one towel for 2 people.

4. The room was freezing! Aircon didn't work so upon request they provided us with a heater which stopped working halfway through our stay.

5. In order to turn the lights off you have to remove they key from the electric device at the door. In other words no electricity in the room through the night so no phone charging, camera charging, no light switch, no HEATER!!

6. The window overlooked a quite beautiful grey wall with a pigeon sat on it. This provided us with sweet birdsong throughout the night.

7. The noise during the night was unbelievable. There was shouting, running up and down the stairs, talking, furniture scraping along the floor. I don't know what the hell was going on out there but it was constant and I don't even remember what time it stopped. This happened BOTH nights we stayed. No one cared at all about the noise.

8. Hot water; well they have it... just you need to tell them 10mins earlier so the water can be heated.

9.. No safe. Small issue but if you have valuables then take them with you. The description says the room comes with one. It didn't.

If you really are thinking of staying here then good luck. Just don't say you weren't warned.

  • Stayed December 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobby_1682, Public Relations Manager at Hotel Grand Peepal, responded to this review, January 5, 2013
Dear Guest,

Thank you for taking the time to tell us about your experience at Hotel Grand Peepal. I am so sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for an hour delay to your pick up & driver/front office coordination issue and has not been offered room with working A/c,Fridge,heater,Clean pillow and proper service & support on other highlighted issues.Since you are our valued guest we would not like to comment against your words but update you with certain things as ;Parking charge of Rs 140 is applicable on guests, if there is delay cause any reason.but well we thank you once again to share your feedback and we acknowledge with full attention that, All highlighted issues have been well noted. A note of investigation/inspection is sent to Hotel Management team and Please rest assured that our Assistant Housekeeper & Front office Manager have been noted and they will take immediately action to rectify the problem. An appropriate training will surely be conducted to all Housekeepers in order to improve the level of cleanliness standard accordingly.We have already instructed our Service Supervisor team to look at highlighted Issue seriously.
At Grand Peepal , we are most concerned with the satisfaction of all of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to be your host and better serve you in the near future.
Do write me your query or concern at reservation.hotelgrandpeepal@hotmail.com
Sincerely yours
Hotel Team Manager -Sarvottam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guangzhou, China
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 2, 2012

Good Rates r reasonable n even hotel rooms are also good with nice Interior. It was near too metro station. Metro train was really an nice experience. Stayed in this hotel for 5 nights and would like to appreciate & mark as best hotel in that location compare to other hotels.staffs are so friendly and disciplined.Room service boy was very comedian always made us laugh and helped for direction to the city.Clean & good Hotel.The best thing chef knew chinese dishes.Value of Money.

Room Tip: Rooms are big n modern.but higher floor are suggested.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobby_1682, Public Relations Manager at Hotel Grand Peepal, responded to this review, December 3, 2012
Dear Guest, We thank You for your courteous comment and rating.We pleased that you had a comfortable stay at the Hotel Grand peepal and found our facilities and location satisfying to your travel needs. On behalf of the entire staff we want to thank you for your feedback. We will be looking forward to welcoming you back at the Hotel Grand Peepal and wish you a happy holiday.

Warm Regards,
Hotel Grand Peepal
reservation.hotelgrandpeepal@hotmail.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 23, 2012

I am an indian tourist visitor to Delhi and have stayed in a lot of hotels, but by luckly chosen Hotel grand peepal has been the best hotel till date.The rooms are excellent as compared to the prices along with all the modern facilities. The food is also very good.The best part is its located in Karol Bagh,one of the biggest shopping hubs of Delhi and is very close to Connaught Place, the Corporate hub of Delhi.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobby_1682, Public Relations Manager at Hotel Grand Peepal, responded to this review, November 24, 2012
Dear Guest,Thank you for taking your time and writing a review concerning your experience at Hotel Grand Peepal.We are so pleased to read you found Hotel Grand Peepal convenient and enjoyed your stay with us.We would be happy to be your host in your trip to india national capital.

Kind Regards,
Hotel Team- Grand Peepal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 27, 2012

It was nice stay while tour to delhi with family.kids & family liked Rooms & staff service.Hotel is mid of city market and just on a walk in distance to metro junction.I really liked the Hotel upkeep and hospitality " Truly speaking enjoyed our stay" Wi Fi worked well & Punjab food was delicious.Neat & Clean rooms & lobby ambiance is too lovely.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobby_1682, Public Relations Manager at Hotel Grand Peepal, responded to this review, November 2, 2012
Dear Guest, Thank you for choosing to stay with us and for the Appreciation comments on the world traveler forum.Its indeed a pleasure to know that You and your family were happy to staying with us & enjoyed our sincere services. My team is thrilled to read you comments which is really spark motivator and inspiring to do our best to hear more genuine words about our team & hotel services.Please give us another chance to be your host at the national capital of India. and we thankful to you to share & exploring our location & hotel services. Warm Regards,
Hotel Team - Grand Peepal, from National Capital of India.
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Bangalore, India
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed August 20, 2012

After an initial shocker... though I had booked the room in advance I was told the hotel was full and there was no reservation in my name, though the booking was personally confirmed by the owner of the hotel. After some minor argument the front office guy agreed to put me in an another hotel opposite and would give us the room later in the day. In the meantime I had tried calling the owner who did not pick up the phone... he did call me after an hour or so.. he apologised for the inconvenience caused and ensure we got a room. The hotel room was clean and good - value for money, the location was good, the complementary breakfast was monotonous its aloo parata, poori subji, or bread omlet and nothing more than that. Room service was ok, house keeping was good, overall the attitude of the whole staff was good.

Room Tip: If you are booking in advance make sure that they take all the details and confirm it by return mail
See more room tips
  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 11, 2012

We stayed at this hotel for one night only (March 2012) and had to change for different one. What a sad looking place. Bathroom toilet and basin are stained and look dirty, towels are of gray color, dirty blankets to cover. Hotel web page is very misleading and does not reflect reality. Not recommended as a place to stay.

Room Tip: Avoid this hotel
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  • Stayed March 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Grand Peepal

Also Known As:
Grand Peepal Hotel
Address: 4/1 W.E.A Saraswati Marg,Karol Bagh, New Delhi 110005, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #526 of 594 hotels in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Grand Peepal 3*
Official Description (provided by the hotel):
Hotel Grand Peepal; New Delhi's 31 Rooms are fine examples of elegance and functionality, The newly build, well maintained and fully equipped hotel with latest amenities & facilities is assuring its guests a warm welcome & a unique opportunity to enjoy during stay We have a wide array of rooms for our esteemed guests including the Standard room, Deluxe Room, Executive Room with 3 stars amenities. ... more   less 
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