I stayed here during my trip to India in December 2012. I arranged for a taxi transfer from the airport and they showed up promptly. I only stayed two nights, but they were very welcoming,and everything was CLEAN! It definitely meets Western standards. I also ordered room service (due to my late arrival) and it was very good.
There are a few drawbacks. It isn't really in a touristy area- I don't know how you could find it without a cab. Also, I booked a car to drive to Agra to see the Taj Mahal. . .and the driver didn't speak English, so there was an issue with that. It was also a little pricey- don't hire the driver, just take the train. Also, I had them do the transfer to the airport and the driver again didn't speak English, and was furious with me over payment- I had to call the hotel back and they spoke to him and calmed him down. . . It was a little intimidating as a solo female traveller.
So, great hotel, but arrange your own transfers!