Beware of this Hotel!!!!When we arrived at this place,we when on a water taxi trip.Apon completing ride arround the harbor,I needed help in getting back to dry land.This resulted in my pocket being picked,by crew to the tune of 1300.00 dollarsThe thief handed me back my passport,saying I had dropped it while on boat!In my right hand pocket was money,and brand new watch just purchased in Panama City less than 24 hour earlier,As he help me to stand up on dock he had stolen these itemsI notified the tour company of loss they had me report this at a place not connected with police station.I was told this report would be brought to me for signature latter.I was told i refused to sign it....Carla the owner of this Hotel told me that a letter of demando would take many hours to complete,discourging me to persue this action...The next day my girl friend noticed her Dolche Cabana cell phone/charger,expensive translator,document holder,and cash were missing...Over $2700.00 were pilfered by room staff robbers..Carla claimed she had talked with us,which never occored,we talk with a lady at reception who said the police would come,and search our room at 8am.they never showed...There seems to be a certin scheme of things here.There is a plan to shift the blame back to those who were robbed.If you are fool hardy,and go there don't bring anything of value,as it will be taken in a heart beat/beware!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Outdoor / Adventure
Management Response
Wold, director
(Management representative)
Apr 7, 2008
Hotel Bocas del Toro maintains high ethical and professional standards with regard to both guests and employees security and safety. We promptly responded to the guest in a courteous and professional manner. The guest complained of theft by an unlicensed tour boat operator. Sufficient information was provided to enable the guest to make an informed decision. We responded promptly to his complaint of theft by contacting the travel agency in Panama. A bilingual agency representative was sent to assist the guest for the theft, including discrepancies of stolen items, example: He found his “stolen” credit card 24 hours later in his girlfriends’ handbag. The guest did not make a claim nor did he not sign police documents to support his claims.
Hotel Bocas del Toro, the Panama Travel Agency, including the AAA rated USA agency, worked diligently to fairly resolve the complaint. The guest neglected to follow recommended procedures with the police/PTJ. Unfortunately he positioned himself as not having a case. Therefore, the case is closed.
You can reduce your risk of being robbed by taking a few simple precautions.
Always use the safety deposit box.
Take a minimum of cash, and only enough for the outing.
Don't wear expensive jewelry on obvious display.
Don’t travel around at night.
Always lock your hotel door and use door chains when provided.
Valuables, including laptops, should be placed in the safety deposit box or left with reception.
Follow police protocol in the country you are visiting.
Consider travelers insurance.
Travel smart and Travel Safe
Management of Hotel Bocas del Toro
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.