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“Very disappointed! Too much money for hotel facilities falling apart. Hotel staff very nice & helpful, mgmt needs to fix” 3 of 5 stars
Review of Swan's Cay Hotel

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Swan's Cay Hotel
2.5 of 5 Hotel   |   3rd Street, Bocas Town, Isla Colon, Panama   |  
Hotel amenities
Ranked #7 of 12 Hotels in Bocas Town
1 review
“Very disappointed! Too much money for hotel facilities falling apart. Hotel staff very nice & helpful, mgmt needs to fix”
3 of 5 stars Reviewed 3 weeks ago

1st night, no hot water for shower, didn't come on until morning. Power & wifi went off mid morning of 1st morning at hotel, so there was no WiFi. I was in the middle of trying to book hotel at next destination. 2nd night, all of the water stopped from sink & toilet. Sick on stomach & have to get up very early to leave.

  • Stayed February 2015
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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83 reviews from our community

Traveler rating
    14
    26
    27
    13
    3
See reviews for
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3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Better than we expect, room is small but functional. Compare with the Caribbean suites we were before, it is much better value and half the price. I recommend it. Only one off, the mattress is as hard as marble.
And the front desk does not give you advise on excursions.

Stayed February 2015, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed January 7, 2015

We were 7 people and we got a huge room full of beds, everything is super clean and the price was more than affordable.

Half of us left earlier than the rest and they let us stay in the big room maintaining the price per person, very cool people that work there!

Oh, and the girl at the front door is very cute!

  • Stayed January 2015
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hotel S, Director de Relaciones Públicas at Swan's Cay Hotel, responded to this review, January 16, 2015
Google Translation
Muchas gracias por sus amables comentarios, son la motivación para continuar realizando las cosas bien! los esperamos en su próxima visita a Bocas!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 30, 2014

We stayed here for only one night and the room we got which was in their other building across the street, was clean and spacious. The wifi worked quite ok in the room but would just "die" occasionally.

The breakfast however was terrible. The only eatable thing being their American pancakes. Really poor.

Stayed December 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Director de Relaciones Públicas at Swan's Cay Hotel, responded to this review, January 16, 2015
Google Translation
Muchas gracias por sus comentarios, sentimos mucho que su experiencia con el desayuno no fuese la mejor, tomaremos en cuenta sus recomendaciones. Esperamos contar con una nueva oportunidad de atenderlo.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jaco, Costa Rica
Top Contributor
55 reviews 55 reviews
16 hotel reviews
Reviews in 28 cities Reviews in 28 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 30, 2014

Cozy room and old fashion antillas islands style lobby and dinning room. Staff is general is friendly. The price are really good and the food excellent and very local wish is great for the island style life. Tours we did were outstanding.

Room Tip: Room with view to the main street are the best
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  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panama City, Panama
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed April 16, 2014

We stayed at this hotel 3 days. The hotel itself is nice and has a very nice ambience inside and out. Upon arrival we were given the keys to the room. The breakfast room was also nice and breakast was very good.

1. The security safe ONLY works with the keys which you have to leave at reception when you leave the premises, basically your stuff is at their mercy. The digital locks didn't work at all.

2. On the pillow we found some little balls of wood, presumably wood worm on the ceiling. The rest of the room was in order but they should have made sure the bed was also in top condition.

We were charged full price for the room all three nights but got less than what is advertised on their website:

3. The pool was not in service as they were remodeling. We couldn't enjoy the pool after the beach.

4. They said WiFi is available but it is NOT. You can connect to their internal WiFi network BUT that network has NO CONNECTION TO THE OUTSIDE WORLD (INternet). Basically useless. I talked to the people on the reception SEVERAL times and showed them it wasn't working (I am an IT specialist) but they kindly refused to take action saying they didn't know how to do that.

Considering WiFi wasn't working and the pool wasn't either, I feel we should have been charged a discounted rate. We were charged the normal rate shown on the board.

  • Stayed March 2014, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Boquete
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed March 19, 2014

We had two nights and the room we had was newly remodeled with a nice TV but the internet upstairs is very weak. In the lobby is a good connection. A little trouble some that no one told us of the places have different codes. At this time the pool is out and nosey in the day hours for I suppose remodeling. The staff and breakfast very nice..
All in all the nights rest was pleasant.

Room Tip: Sorry I am not sure what would help. We were on an outside room and if the pool was in shape that w...
See more room tips
  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Swan's Cay Hotel

Address: 3rd Street, Bocas Town, Isla Colon, Panama
Location: Panama > Bocas del Toro Province > Isla Colon > Bocas Town
Amenities:
Bar / Lounge Beach Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 12 Hotels in Bocas Town
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Swan's Cay Hotel 2.5*
Number of rooms: 46
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Also Known As:
Swan's Cay Hotel Bocas Del Toro, Panama - Bocas Town

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