After my partner booked this hotel for my 10 month daughter and me I was alarmed to read some of the negative reviews for this hotel. However, once I arrived there, I was pleasantly surprised. It is true that the young woman on the front desk is not the most effusive and friendly person, but all of the other staff were very helpful. Everyday the restaurant staff would help me make up the formula milk for my baby and each time they would hold her and play with her. The room was not modern but it was clean and the bed was comfortable. I had a balcony that looked out onto the main street so that you could people watch, but at night time you could close the door and put the air con on and it was very soundproofed. The pool is clean and the sitting area around the pool is very pleasant, even during the drizzly rain that I was unlucky to have during my stay. In sunshine, it would provide welcome shade. The hotel leant me an umbrella when it was heavy rain and when I left an object in my room, they sent it to San Jose, Costa Rica through Naturair so that they could return it to me. I was very impressed with their service in this case, as they answered my query immediately and I had the object back within the week. The decor is more reminiscent of a Swiss chalet but it has a certain charm, especially when the restaurant puts its tables outside. It was definitely a good choice for a family. I visited the other hotel with a pool but they were 40 dollars more and completely empty. I had dinner at the restaurant one night and the food was simple but tasty.
- Also Known As:
- Swan's Cay Hotel Bocas Del Toro, Panama - Bocas Town
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