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“nice!” 4 of 5 stars
Review of Swan's Cay Hotel

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Swan's Cay Hotel
2.5 of 5 Hotel   |   3rd Street, Bocas Town, Isla Colon, Panama   |  
Hotel amenities
Ranked #9 of 14 Hotels in Bocas Town
Panama
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“nice!”
4 of 5 stars Reviewed April 14, 2012

Lovely and luxury hotel, nice bedrooms, refreshing swimming pool, excelent restaurant, it look like a french hotel.

  • Stayed April 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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70 reviews from our community

Traveler rating
    10
    23
    22
    12
    3
See reviews for
15
24
3
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
New Braunfels ,Texas
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 26, 2011

My family and I rented three rooms for two nights at Swan's Cay Hotel in the "annex" section. For the price I thought everything was going to be alright. Then the first night one of our rooms did not have hot water and later that night we ran out of water. We made mention to the front desk about both of the problems. It seems they tried to remedy the hot water situation but it did not work. The water situation was repaired for the night thought. Then came the second night and the water problem again. Most of the water on Bocas del Toro is not good, so most of the hotels use rain water collection sytems for their water for the rooms. They seemed to be having a problem with their collection system so their tanks did not fill up. They remedied the hot water problem the second night after we metioned it to front desk again. I would stay there again however I hope they fix their water problem.

  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Scranton, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 30, 2011

The lobby is nice, and it is a treat to have a pool in Bocas town. However, the beds are uncomfortable and the room was depressing. Breakfast was not included and the restaurant is overpriced for the area.

  • Stayed July 2011, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galway, Ireland
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 1, 2011 via mobile

I stayed in the Terrezza area for over a week. The rooms were very clean and the pool was excellent.

However, breakfast was not included and was very expensive. As we were the only guests in the hotel, we tried to bargain on the price for an extra week.

An argument ensued and we were asked to leave the hotel. They turned down and extra week because they were so stubborn. Incredible. It was like they didn't want the business.

  • Stayed October 2010
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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canada
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 18, 2011

Mom, Dad and two teenagers stayed at their ocean front motel part called Terrazo by the Sea. The main hotel is on the main street a block and a half away. We thought Terrazo was definitely better. Ordinary, small but clean rooms with a good shower and excellent air conditioning. Big, bright white sun deck with umbrellas and reclining sun chairs right over the water. Pool was clean and wonderful and used after every walk into town and water taxi trip. There was a fridge in the room and a small TV with Spanish speaking stations. Also a safe for important papers, cameras, etc.

We though the front desk people were a little brusque compared to all of the other wonderful people we met in Panama. Maybe this was because we just dropped in and asked what their best deal was for two rooms for two days. The place was basically empty with only one other room being rented and they gave us a great discount with no haggling. Breakfasts were not included, you couldn't use their phone but they showed you where the pay phones were (in the town square, a block or so away) and there was no free internet. Internet service at the hotel was twice as much as the nearby Galaxie internet shop which was two blocks away.

It was quiet at night while being close to town, which was a real plus.

The pool is the major plus. We recommend it.

  • Stayed March 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bocas Town, Panama
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 2, 2011

My husband and I stayed at Swan's Cay for eleven nights. We loved our room, the front window had a beautiful view of the Carribean. We swam almost everyday in their lovely pool. We also had water taxis drop us off at their dock which was a short walk to the door of our room. Staff was great! The owners work very had at adding elegance to their hotel. The hotel is very quiet and private. I would highly recommend staying at the Swan's Cay!!!

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tisdale, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed February 22, 2011

Stayed two nights at this hotel which was booked through our travel agency...Gecko Trail Adventures. We enjoyed this clean and well maintained hotel. Good air conditioner, balcony and room was quaint! Breakfast was european and quite good. On the second night upon returning to the hotel, the front desk clerk (who spoke english) advised that the tour provider called and advised that our departure back to San Jose has changed from 11:45 A.M. to 6:30 A.M. due to protests in panama (Almirante bridge). The first water taxi will be taken out of Bacas to avoid the travel delays due to the protes. The owner/manager was present during the advice and was quite concerned that we would not be able to have breakfast which starts at 7:30 A.M. She relayed to the front desk that since we had to leave early, she would arrange to have breakfast ready for us before we left!!! This mgr (who I believe to be Italian and did not speak english) was very accomodating. We gratefully declined the offer and thanked the staff for their service. the next morning at 5:30 A.M. was already up and offered again to prepare coffee and breakfast. It seemed like she got up earlier just to look after us. We again declined and thanked her and staff for their gracious offer. This hotel is recommended for their courtesy and professionalism. Thanks folks!!

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Swan's Cay Hotel

Address: 3rd Street, Bocas Town, Isla Colon, Panama
Location: Panama > Bocas del Toro Province > Isla Colon > Bocas Town
Amenities:
Bar / Lounge Beach Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 14 Hotels in Bocas Town
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Swan's Cay Hotel 2.5*
Number of rooms: 46
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Also Known As:
Swan's Cay Hotel Bocas Del Toro, Panama - Bocas Town

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