We were staying in Bocas before heading to a small island and decided to stop here for lunch one day. We were a larger group and it was during carnavale, but they were empty. We were seated for twenty minutes before someone came to us for a drink order, then waited another twenty to get the drinks. We waited an hour for the food, one plate came out and was not what was ordered. And another meal was forgotten completely. We asked and asked about the food and the waitress was rude and continued to ignore us. The last plate of food ( which was coincidentally for the 12 year old) finally arrived after all of us had been done eating for twenty minutes. The food wasn't bad, but the service and the way we were treated was unacceptable. We were hoping for a quick lunch before catching our boat and it ended up being two hours. Having eaten at other places in the area, I would recommend Bocas Paradise Hotel instead, a little down the road. They have great seafood and while they were slower too the waitress was friendly and great and we had an amazing time there for dinner.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 18, 2012
We apologize for the lack of service you experienced at Bocas del Toro Restaurant and Bar during Carnival. The restaurant is a work in progress, actively seeking to improve consistent service levels and your feedback has provided to be valuable. We are taking steps to make a difference and appreciate your review.
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Bocas del Toro Restaurant & Bar acknowledges the issues raised and appreciates your comments and will continue to strive to offer the best service available in Bocas del Toro!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.