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“Would no go back!” 1 of 5 stars
Review of Suite Hotel Costes

Suite Hotel Costes
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Suite Hotel Costes
Calle 3ra., Isla Colon, Panama   |  
Hotel amenities
Ranked #20 of 24 hotels in Isla Colon
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Would no go back!”
1 of 5 stars Reviewed January 18, 2009

Stayed at Costes for three nights right before the New Year's. Average accommodations ("superior" double bed room with bathroom), however highly overpriced. Hot water not working from the moment we arrived, notified the reception, were told that it would be fixed. Same thing next day, another promise that it will be fixed "whenever the guy would get here to do it". We only remained at the hotel because we had booked and paid 50% of the total price well in advance. Eventually the hot water heater was fixed two days later. Upon our departure, I asked for a discount given that it was confirmed to me that the room would have hot water. I was offered a $5 discount, which I found unacceptable given the price we payed for the room ($60 for first two days and $90 for third day - because of New Year's). When I asked for a more reasonable discount, I was told that I can chose to not pay anything, but she (the manager) would call the police! She eventually "proceeded" to call the police - it was all a show, she dialed some phone number and hung up quickly, in an attempt to intimidate us...When we stood our grounds she pulled another trick: started crying and left the reception, so another staff came to deal with us and we had to go through the entire story again. Funny enough, that staff left the reception as well (after reiterating that the police will be called - for asking for a discount?!), so a third staff came in and dealt with us. Eventually, they accepted our pay with a more reasonable discount, after over half an hour of intimidation attempts and threats with calling the police. Do yourself a favour and choose a different place for your own peace of mind!

  • Liked — Nothing really, just another hotel among many others on the same street.
  • Disliked — Staff's attitude.
  • Stayed December 2008, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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Rating summary
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Date | Rating
  • English first
  • Spanish first
  • Any
English first
NYC
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 20, 2008

We walked in off the street without reservations and they were very accomodating in getting us a clean room at 8am (way before check in) and advising us that we had to move to a smaller room the next day for the remainder of our trip. There was absolutely no problems, there is air conditioning, good shower (hot water, spacious, clean), mini fridge, cable tv and a night guard..that won't allow random boys to come home with/after you.
The location is perfect, about the middle of town, just across from the park, close to where the boat taxis, restaurants and bars are. We didn't hear traffic even though it's on the main road, but it may be due to being out all day. It is a fantastic deal for the comfort, security and location.

  • Liked — Price, convenience (location, internet next door), luggage locker
  • Disliked — Nothing
  • Stayed March 2008, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SC
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 9, 2008

My husband and I had a great stay at SHC. We stayed for 11 nights in the end of February. Staff was great in correcting anything that was wrong. For example, our hot water was not working upon arrival, but it was quickly fixed. Our safe was not working either, but the hotel kept our documents in their safe.

We were on the second floor facing the street and it was VERY quiet at night. The AC was awesome after a long day in the sun. The coffee bar was great for an early morning caffeine boost. All in all, we would absolutley go back and stay at SHC again!

  • Liked — Location, clean
  • Disliked — Nothing
  • Stayed February 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Suite Hotel Costes

Also Known As:
Suite Hotel Isla Colon
Suite Hotel Costes Panama/Bocas Del Toro - Isla Colon
Address: Calle 3ra., Isla Colon, Panama
Location: Panama > Bocas del Toro Province > Isla Colon
Hotel Style:
Ranked #20 of 24 hotels in Isla Colon
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
SHC have Standard rooms with queen bed or twins, terrace, satellite TV, fridge, AC and fan, hot water, safe box; and Suites with 2 queen beds, comfortable living room with satellite TV and DVD, coffee-maker and complete bathroom with Jacuzzi. ... more   less 

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