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“Better for vacation than business” 3 of 5 stars
Review of Playa Tortuga Hotel & Beach Resort

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Playa Tortuga Hotel & Beach Resort
4.0 of 5 Resort   |   Isla Colon, Panama   |  
Hotel amenities
Ranked #11 of 24 Hotels in Isla Colon
San Jose
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
“Better for vacation than business”
3 of 5 stars Reviewed April 29, 2013

We stayed at this hotel for a team building event. The hotel is very nice with beautiful views from all the rooms. Rooms are relatively large, very clean, with nice toilettries. Food is very good. Shuttle service to town is reliable and effective. Some employees are helpful.

On the negative side, we did not have Internet most of the time. The service at the restaurant was slow; it took us 90 minutes to complete lunch (it had been pre-ordered); not good when you are on a business meeting. Some hotel employees were not particularly friendly and helpful; they do things at their own rhythm regardless of your needs. For example, I had to ask three times for the arrangement of our meeting room. At the end, we had to start our work day late.

The general manager apologized for the inconveniences we experienced and tried to compensate for the service faults; that was very nice on her part.

Despite the flaws, I would come back to this hotel, more for leisure than for work.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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373 reviews from our community

Traveler rating
    66
    135
    93
    46
    33
See reviews for
99
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Seattle, Washington
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 of 5 stars Reviewed April 23, 2013

Bocas is a wonderful place to visit. I have enjoyed many of the beaches and tours, as well as great restaurants. However, I would recommend staying at another place. From time to time during the day, I get smelt something rotten. There is also some kind of loud generator that runs and shuts off. Just when you think it is going to be quiet, it runs again. This could be a great place if they would give some attention to these annoying details.

  • Stayed January 2013, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maastricht, The Netherlands
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 19, 2013

Stayed here for 3 nights. The rating is based on the Bocas Town hotels that is why i rate it higher as it should be. The room, we had the junior suite, is large , the beds are good and the view was magnificent, breakfast was o.k. The pool was nice (only hotel with pool on the island I think).
The rooms and rest of the hotel were a little old and sober. we had a meal at the restaurant at the sea, which was good. Friendly reception and staff. 5 kms to towncenter but they provide shuttleservice or you can get a taxi for 2 dollars a person.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Monica, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 8, 2013

This is probably this worse experience I have ever had. The rooms in the hotel look nothing like the pictures online. The room smelled like humidity the moment I walked in.
The Breakfeast Buffet was terrible, gave it 3 chances. The staff members are rude slow and lazy.
The place is dirty.

  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
Top Contributor
117 reviews 117 reviews
19 hotel reviews
Reviews in 41 cities Reviews in 41 cities
68 helpful votes 68 helpful votes
2 of 5 stars Reviewed April 4, 2013

Playa Tortuga Hotel & Beach Resort is an all-inclusive wannabie. Standard is somewhere 2 - 3 star. Rooms are clean but the hotel is in need for restauration.
Location is away from everything. You can take a swim in the pool but forget about the beach.
Breakfast is limited and the bufféstyle dinner is not something to write home about.
Excursions, even if you have pre-booked is a total chaos every morning.

  • Stayed May 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 15, 2013

I stayed here for 2 nights over spring break in 2013 with my classmates. This was a very clean and nice place with probably the best staff experience for me in Panama so far. I have stayed several nights each at multiple places in every single province in Panama, at all ends of the price spectrum, from Trump hotel in Panama City all the way to remote hostels in the jungle. The service here is as good as the Trump hotel, and I honestly mean that.

As with every business, rarely do people take the time to write reviews when things are good, as they expect them to just be that way. It is only when someone has a problem that they take to the Internet in spite.

So I am here to balance the power because I had a really great time and I feel I am qualified to accurately review it.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 14, 2013

Playa Tortuga has a nice clean pool and outdoor area that are great for relaxing, and the rooms are well-maintained. Despite this, some of the staff members are extremely rude -- mostly the staff that appeared to have management positions. For example, we had to change rooms from the first floor to the third floor during our stay (which was a change for the better I should say), but no one even offered to help us move our luggage, and there is no elevator on the property. We lugged two large suitcases and two stuffed backpacks up two floors while the staff members passed us by on the stairs. I guess I just assumed that we would have great service and someone to at least help us with our bags, being that we paid a hefty price to stay at a "resort." Also, the food is BAD....do not eat at the hotel unless absolutely necessary. The complimentary breakfast is mediocre, but the food at the restaurant is disgusting and expensive. I would recommend staying at one of the waterfront hotels in Bocas Town instead of Playa Tortuga. I think the staff and hotel owners are more friendly, and you'll be right in town, as opposed to having to take a cab into the central area everyday. Overall, don't stay here if you can help it.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Playa Tortuga Hotel & Beach Resort

Address: Isla Colon, Panama
Location: Panama > Bocas del Toro Province > Isla Colon
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Isla Colon
#4 On the Beach Hotel in Isla Colon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Playa Tortuga Hotel & Beach Resort 4*
Number of rooms: 117
Official Description (provided by the hotel):
Tropical Caribbean Beach Resort on the crystal clear waters of Bocas del Toro, Panama.Playa Tortuga offers 117 stylish room accommodations, each with a balcony and spectacular ocean view. Guests may choose from standard rooms, junior suites and large grand suites, all offering a contemporary décor, modern amenities and a soothing tropical atmosphere.Relax in the hotel’s sea view pool, or sunbathe in our water mirrors while enjoying your favorite beverage from the nearby bar area. Little ones will enjoy the children’s pool. Other modern and convenient amenities include free WIFI and a state of the art Fitness Center featuring a private massage area. ... more   less 
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Also Known As:
Playa Tortuga Hotel And Beach Resort
Playa Tortuga Hotel & Beach Isla Colon
Playa Tortuga Resort Beach
Playa Tortuga Hotel & Beach Resort Panama/Bocas Del Toro - Isla Colon

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