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“Best choice in Bocas Town” 4 of 5 stars
Review of Playa Tortuga Hotel & Beach Resort

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Playa Tortuga Hotel & Beach Resort
4.0 of 5 Resort   |   Isla Colon, Panama   |  
Hotel amenities
Ranked #11 of 24 hotels in Isla Colon
Maastricht, The Netherlands
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Best choice in Bocas Town”
4 of 5 stars Reviewed April 19, 2013

Stayed here for 3 nights. The rating is based on the Bocas Town hotels that is why i rate it higher as it should be. The room, we had the junior suite, is large , the beds are good and the view was magnificent, breakfast was o.k. The pool was nice (only hotel with pool on the island I think).
The rooms and rest of the hotel were a little old and sober. we had a meal at the restaurant at the sea, which was good. Friendly reception and staff. 5 kms to towncenter but they provide shuttleservice or you can get a taxi for 2 dollars a person.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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363 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Santa Monica, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 8, 2013

This is probably this worse experience I have ever had. The rooms in the hotel look nothing like the pictures online. The room smelled like humidity the moment I walked in.
The Breakfeast Buffet was terrible, gave it 3 chances. The staff members are rude slow and lazy.
The place is dirty.

  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
Top Contributor
117 reviews 117 reviews
19 hotel reviews
Reviews in 41 cities Reviews in 41 cities
67 helpful votes 67 helpful votes
2 of 5 stars Reviewed April 4, 2013

Playa Tortuga Hotel & Beach Resort is an all-inclusive wannabie. Standard is somewhere 2 - 3 star. Rooms are clean but the hotel is in need for restauration.
Location is away from everything. You can take a swim in the pool but forget about the beach.
Breakfast is limited and the bufféstyle dinner is not something to write home about.
Excursions, even if you have pre-booked is a total chaos every morning.

  • Stayed May 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 15, 2013

I stayed here for 2 nights over spring break in 2013 with my classmates. This was a very clean and nice place with probably the best staff experience for me in Panama so far. I have stayed several nights each at multiple places in every single province in Panama, at all ends of the price spectrum, from Trump hotel in Panama City all the way to remote hostels in the jungle. The service here is as good as the Trump hotel, and I honestly mean that.

As with every business, rarely do people take the time to write reviews when things are good, as they expect them to just be that way. It is only when someone has a problem that they take to the Internet in spite.

So I am here to balance the power because I had a really great time and I feel I am qualified to accurately review it.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 14, 2013

Playa Tortuga has a nice clean pool and outdoor area that are great for relaxing, and the rooms are well-maintained. Despite this, some of the staff members are extremely rude -- mostly the staff that appeared to have management positions. For example, we had to change rooms from the first floor to the third floor during our stay (which was a change for the better I should say), but no one even offered to help us move our luggage, and there is no elevator on the property. We lugged two large suitcases and two stuffed backpacks up two floors while the staff members passed us by on the stairs. I guess I just assumed that we would have great service and someone to at least help us with our bags, being that we paid a hefty price to stay at a "resort." Also, the food is BAD....do not eat at the hotel unless absolutely necessary. The complimentary breakfast is mediocre, but the food at the restaurant is disgusting and expensive. I would recommend staying at one of the waterfront hotels in Bocas Town instead of Playa Tortuga. I think the staff and hotel owners are more friendly, and you'll be right in town, as opposed to having to take a cab into the central area everyday. Overall, don't stay here if you can help it.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Rapids, Michigan
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 14, 2013

We were very pleased by the size of our Junior Suite, the balcony and beautiful view overlooking the beach. The room was clean, the king sized bed very comfortable. The American style breakfast was a bit disappointing (we would have preferred regional offerings and some fresh local produce, but a lot of people might prefer the American offerings) but we found a great restaurant in town that had great dinner fare.
We booked a private snorkeling expedition for two for $95.00. 4 hours on a large-ish touring boat. The Jamacan captain didn't speak much English and therefore couldn't articulate a lot of what we were seeing (I still wonder about a wreaked ship we drove around) but took us to some great snorkeling spots and was willing to do whatever we wanted. We would have loved it if our excursion advisor from the hotel had told us there were rustic thatched restaurants on the water where we were going where we could have stopped and had lunch or a drink, had we taken cash for such a thing (no credit cards accepted... very rural).
On day 2, we arranged a surf lesson outing. It was rainy, but warm, and we were only there for 3 days. We waited for 45 minutes past pick up time before going back into the hotel to ask where our ride was. The boat arrived 15 minutes later, the driver explaining that he figured we wanted to cancel since it was drizzling. Kind of a non-issue, if you are planning on getting wet anyway! The lesson was at a beautiful little cluster of huts on risers, and the 3 hour lesson more than adequate.
The over-the-water bar at the hotel provided plenty of ambience; a little light on culinary creativity and a bit pricey compared to what else the island had to offer, but was good enough, factoring in the convenience and view.
I didn't see any of the $300.00+ resorts in the area, but we felt this lovely place was a very good value. We would go back!

Room Tip: Ask for an ocean view, on the top floor. We were happy we hadn't booked a room overlooking the n...
See more room tips
  • Stayed February 2013, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hugo, Minnesota
Top Contributor
103 reviews 103 reviews
31 hotel reviews
Reviews in 54 cities Reviews in 54 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed March 5, 2013

This is a very nice place to stay if visiting Boca town. It is a 5 minute cab ride from town and one gets to enjoy a beautiful pool and quietness. I would love to come here and train the staff on waiting tables. I thought everyone was very pleasant, however, I was not impressed with all of the empty drink glasses left out by the pool area. There was a waiter serving drinks, but he would never take any of the empty glasses. I also notice the wait staff of 4 or more congregated together rather than serving and selling. The room was comfortable and clean and we had a great view.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Playa Tortuga Hotel & Beach Resort

Address: Isla Colon, Panama
Location: Panama > Bocas del Toro Province > Isla Colon
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Isla Colon
#4 On the Beach Hotel in Isla Colon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Playa Tortuga Hotel & Beach Resort 4*
Official Description (provided by the hotel):
Tropical Caribbean Beach Resort on the crystal clear waters of Bocas del Toro, Panama.Playa Tortuga offers 117 stylish room accommodations, each with a balcony and spectacular ocean view. Guests may choose from standard rooms, junior suites and large grand suites, all offering a contemporary décor, modern amenities and a soothing tropical atmosphere.Relax in the hotel’s sea view pool, or sunbathe in our water mirrors while enjoying your favorite beverage from the nearby bar area. Little ones will enjoy the children’s pool. Other modern and convenient amenities include free WIFI and a state of the art Fitness Center featuring a private massage area. ... more   less 
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Also Known As:
Playa Tortuga Hotel & Beach Isla Colon
Playa Tortuga Hotel And Beach Resort
Playa Tortuga Resort Beach
Playa Tortuga Hotel & Beach Resort Panama/Bocas Del Toro - Isla Colon

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