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“Happy with our choice ” 4 of 5 stars
Review of The Crystal Resort Sun Moon Lake

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The Crystal Resort Sun Moon Lake
5.0 of 5 Hotel   |   No.3 Shuishalian Street, Jihyue Village, Yuchi Town, Nantou, Taiwan   |  
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Hotel amenities
Ranked #13 of 98 Hotels in Nantou
4.0 of 5 stars 53 Reviews
Wasaga Beach, Canada
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
“Happy with our choice ”
4 of 5 stars Reviewed April 26, 2014

We went for the cheaper option at the hotel (no view) as we were only staying one night.

The room was beautifully done with a very comfortable bed (although beware there's no privacy door for the toilet).

Brilliant spot to watch the sunset from the 10th floor balcony and the staff were more than happy to keep bringing beers up as we relaxed.

It's an early start if you want to get the bus to Alishan the next morning but the staff are happy to pack a boxed breakfast for you.

Restaurant is ok, but there's some great street food below (especially an aboriginal guy who does prawn in lettuce leaf and stuffed boneless chicken wings).

Tip: Book you bus ticket the day before you go to avoid stress and possibly miss the 8am bus as we did.

Stayed April 2014, traveled as a couple
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53 reviews from our community

Traveler rating
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    3
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • German first
  • Japanese first
  • Any
English first
el cerrito, california
Top Contributor
83 reviews 83 reviews
23 hotel reviews
Reviews in 56 cities Reviews in 56 cities
113 helpful votes 113 helpful votes
5 of 5 stars Reviewed January 14, 2014

At Sun Moon Lake we had reservations at the Crystal Resort, located in Rihyue Village. It is a small luxury boutique hotel with only 20 rooms, There were three couples in our group and we had booked two lake-view and one interior room. They have were very beautifully appointed rooms in general, with maybe a tad too many mirrors to create the feeling of spaciousness. From the lake view rooms the breathtaking vistas mirror the serene beauty of the lake, especially in the misty mornings. And the marvelous panorama can be enjoyed, even when you are lying in bed. The interior room, on the other hand, only looked out at the walls of the adjacent buildings, just a few feet away, giving the room a very constricted feeling; but it was some 40% less expensive. Take the lake-view rooms and enjoy life.

For the lake view room, the price we paid was US$310/night, which is pricey for Taiwan, but actually about the same for similar lodgings in other fancy resorts in the world. But here the price includes half-board. They also have WiFi in the rooms. The staff may sound a bit formal and aloof at check in, but they are actually very good and most helpful and accommodating throughout our stay. And after chatting with them for a while, they were very pleasant and friendly. This is maybe partly cultural.

There are two main ferry terminals in Sun Moon Lake; the tranquil one is located just outside the hotel. The other one is located at the other side of the lake and it is quite busy because of the many larger hotels situated there. There is, therefore, not that much traffic around our hotel.

The hotel is located in a small friendly village, with obviously strong overtones for the tourist trade, but not overbearing so. There are little shops selling products and snacks from the region. You can get the colorful costumes of the local aboriginal Thao tribe, fruits, the very good local teas, and crisp, deep-fried small fish and shrimps for snacks. There are small restaurants and eating places catering to the visiting tourist.

Dinner at the hotel was an amazing multi-course presentation. The menu of the gourmet dinner is shown below. In addition to the 6 of us, we had two couples, business associates from Taiwan, as guests for dinner, and even they approved of the quality. The only problem I had was with the crabs; they looked beautiful, but they hardly had any meat.

Room Tip: The lake view rooms are expensive but worth it.
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  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 28, 2013

I did some research and in the end decided on this hotel praying that I've made the right choice. I'm very happy to say that I've indeed made the right choice. We were there for one night and had booked 2 rooms with lake view and a room with town view. From the time we checked in to our departure we loved our stay at the hotel. The staff were excellent, the rooms were beautifully furnished with very comfortable beds and Locitane toiletries were provided. The breakfast was good too. Sun Moon Lake have 2 ferry terminals. The hotel is situated at the quieter terminal as the large hotels are at the other one. It's a small boutique hotel, 4 rooms on each floor which suited us perfectly as it meant no tour groups! No doubt the hotel is not cheap but we're very happy with what we had paid for.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Singapore, Singapore
Top Contributor
136 reviews 136 reviews
26 hotel reviews
Reviews in 39 cities Reviews in 39 cities
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed December 4, 2013

Got a lake view room, which has a clear unobstructed view of the lake, then sat at the ledge and drank coffee and tea, while admiring the view.

The service was excellent. The service staff can speak English, but I suspect it's quite a challenge for them. They became friendlier when they found we could converse in Mandarin. They then took the time to welcome us and explain what we could do around the lake.

Breakfast and dinner was provided. Breakfast was simple, with eggs, bacon, sausages and some vegetarian stuff. Dinner was an elaborate affair. The first night was a multiple-course meal, presented in a contemporary style, yet using traditional Taiwanese ingredients (e.g. taro soup, pork jelly.) The second night, the waitress told us they had prepared a separate menu for us. The spread was large and delicious, comprising of local steamed fish, local vegetables, fried quail etc.

The room was clean and comfortable. The beds were firm but improved when we added an additional blanket to lie on.

There's no heater though the website said there was. Most of the time, the temperature was at about 17 degrees centigrade throughout the hotel and the rooms, so it can be uncomfortable for those who are not used to the cold.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Top Contributor
57 reviews 57 reviews
52 hotel reviews
Reviews in 41 cities Reviews in 41 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed October 20, 2013

When I reached the hotel, i had read several recently disappointed reviews on Tripadvisor and i did experience much of the chagrin felt by others at my check-in. The staff make you wait during and after check-in before you can rest your tired self in the room, the lake-facing full-wall windows have several bay-windows in them so if you look across a window, it is like watching CSI Miami on TV (view distorted by an optically deformed vertical strip interrupts your viewing pleasure). The greenish tinge of the window glass is all right from within but when you look in from outside, you realize that the glass is much greener from the outside and the outside view of the hotel is rather - uninspiring. Moreover, from outside the glass is way too transparent than it should be. At night it gets worse. Not only outsiders can see inside very clearly, the insiders can't see squat outside because the window becomes a gigantic mirror! The room we were first checked into , was appointed with expensive fittings and accessories but aesthetically it was a disaster. There is such a thing as too much mirrors....... Ugh! I almost made up my mind to look for another hotel immediately, foregoing the full advance payment. But then just the prospect of finding another hotel on a saturday... i gave up. And stayed on . And then it turned out to be quite a good decision. It dawned upon us gradually though. What the management has lost out on aesthetic, and even friendliness of the front desk staff, it has more than made up in their efficiency and helpfulness. It is strange. The staff cannot be called friendly. They are not hostile. Not at all. But they are not friendly. They do come across as a bit aloof. But ask them anything- and they move heaven and earth to make it happen. Their service is perfect and English surprisingly fluent. The room usually comes in a package that includes breakfast and dinner and afternoon tea. We even got our lunches at the hotel which turned out to be a very sensible decision as the kitchen is very good and somehow the same staff as at the reception is also in attendance at the dining room, which is spacious and with a great view of the sun moon lake. The food is good quality and unusual requests ( vegetarian food, tabasco sauce) are surprisingly not frowned upon. nay, they are provided for with a flourish. the coffee machine brews excellent Americano ( the only one I drink) and the staff was not only happy to advise on local wine but was also efficient in serving me the ice and glasses free of charge in their own dining room so that I could enjoy some outside liquor I bought from the market - and that meant some missed opportunity for their own bar. that was remarkable. for the second night, we requested, and got without any hassle, a bigger room (501) with a balcony on the same floor. this room had almost the same furniture as the first room but it was spread across a living room, a separate bedroom area and a balcony. that was fantastic. to make matters better, this room had a significantly less plastering of mirrors in the room. the view was far more private than the earlier room (502) and the lake view was far far better, although the CSI Miami style distorted vertical strips were by now almost ignored by us. The hotel is close to the lake, right beside it in fact. It is very convenient from here to just sit looking at the lake, enjoy the tourist trappings attached to the lake or even to walk to the shui she tai shan mountain trail which is breathtaking.

Room Tip: Avoid lower floors. It could feel like sleeping on the street. Avoid 502. Try 501. I suppose the hig...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 26, 2013 via mobile

我保證這則針對此飯店的評論內容是以本人的切身經歷為依據,為本人的真實評論,且本人與此飯店無個人或商業關係,也無收受此飯店的餽贈或金錢以撰寫這則評論。Not worthy of the price, unpleasant experience with the service. Inconvinient parking, the parking lot is about 150 meters away from the hotel, insufficient parking space as well.
The design and room decoration is up to date, but I noticed some dust on the table.
Slow and small elevator.
Generally speaking, it is a three star hotel.

  • Stayed August 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamburg, Germany
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed July 17, 2013

We were looking for a bit of luxury at Sun Moon Lake and booked a room with mountain view in this seemingly upper-class hotel. Upon arrival we got: a room with a view of a house wall, hairs on the bathroom floor, a huge stain on the carpet. Staff was very quick in moving us up a couple of floors: now we had our mountain view, but again there were fluffs of hair in the bathroom, and a crumpled tissue lay on the floor. All this didn't make us feel too comfortable, having paid 12000TWD (300€) for two nights.
Meals are served in a very sterile dining room: while breakfast was alright with lots of different varieties, dinner leaves you with no choice: we were being rushed through several courses of Chinese food, whose quality was alright, but the awkwardness of the inexperienced staff and the unloving presentation didn't make eating there worthwhile.
I find this place completely overpriced and totally disappointing. Not recommended!

  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Crystal Resort Sun Moon Lake

Address: No.3 Shuishalian Street, Jihyue Village, Yuchi Town, Nantou, Taiwan
Phone Number:
Location: Taiwan > Nantou
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
#4 Luxury Hotel in Nantou
#6 Best Value Hotel in Nantou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Crystal Resort Sun Moon Lake 5*
Number of rooms: 20
Official Description (provided by the hotel):
The Crystal Resort is a truly relaxing place enhanced by the clever use of crystal, glass and mirrors creating a bright, spacious feel that reflects the glistening waters of the lake. ... more   less 
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Also Known As:
The Crystal Resort Sun Moon Lake Hotel Nantou
The Crystal Resort Sun Moon Lake Taiwan/Nantou

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