We stayed at Tangalla Bay in January 2012 after spending the previous 10 days touring Sri Lanka. The hotel's setting and design is very striking, though it would not be suitable for anyone with mobility problems as there are many long stairways.
We had booked for two nights but we left after one day, as there were a number of unsatisfactory aspects, most notably the security of the hotel and the staff attitude towards us.
Given the terrible events that happened locally involving the murder of a British tourist and the rape and beating of his colleague/girlfriend that took place at another local hotel over the Christmas period, one would have expected the hotel and staff to be doing their best to reassure visitors that they were safe and welcome. Unfortunately we did not find this.
Our room was right next to a door which led to a public beach and this door, despite us seeking reassurances that it would be locked at night, it remained unlocked. Some staff were rude and quite hostile towards us. This came as quite a shock after the unfailing courtesy we had experienced in other hotels. Consequently, we did not feel safe or secure in this hotel. I did respond to two of the staff who had spoken sharply to us, and in fairness on the morning of our departure, the manager when he heard about our concerns approached me and offered a complimentary bottle of wine. I thanked him but informed him that we had already decided to leave.
Our room was rather basic and lacked insect screens in the bathroom which also had damp walls and mildew staining. There were birds inside the hotel perched above the dining area where the buffet meals were presented.
I understand that this hotel's reputation had been declining for some years and that there were improvements after JetWing bought it last summer. Nonetheless, our experience was a poor one and I learned shortly after we returned home that JetWing had now sold the hotel. This makes one wonder if they were experiencing problems in trying to run the hotel to the same standards as their other establishments?
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 22, 2012
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Please accept my apologies for your stay being disappointing at our hotel. I do recall receiving a complaint, similar to your experience, in mid February 2012, which came through a 3rd party who was arranging the tour, and am very sure it is the one and the same, simply because that’s the only complaint we have got since we reopened about any rudeness or discourtesy of our team members. I will look into the matter with all due importance.
However rare the occurrence maybe, as intimated to the parties concerned, we have taken steps to avoid such occurrences through our training program. As for the exit door being opened, all our exits are manned by trained security officers, and have been successful in preventing any incident regarding guest security. The problem of birds is now greatly reduced, and it is a continuous process to ensure they do not bother our valued guests. With regards to the damp room, this is most likely due to the extreme weather fluctuations of late. We will be addressing these issues very soon in our room redecorating program.
We apologize for any and all inconveniences caused. Many thanks for taking the time to review us, your comments are most useful to us, and we will work towards making your next stay with us a pleasant and enjoyable one.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.