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“Wonderful Hotel, perfect for what we were looking for” 5 of 5 stars
Review of Cinnamon Citadel Kandy

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Cinnamon Citadel Kandy
3.5 of 5 Hotel   |   124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)   |  
Hotel amenities
Ranked #9 of 52 Hotels in Kandy
London
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“Wonderful Hotel, perfect for what we were looking for”
5 of 5 stars Reviewed August 19, 2009

I stayed at the Citadel with my wife for 4 nights and we didn't really have any preconceptions before going but instantly warmed to the place upon arrival. We were greeted with cold towels and refreshing drink and then shown to our room. This was incredibly spacious and had a beautiful bathroom and huge bed. Although we asked for a double it did end up being 2 twins together which was a bit annoying at times.

The view of the river was nice albeit slightly obscured by the numerous trees (Kandy is incrdibly green). There was a night when it seemd there was a party going on somewhere and this did go on till the early hourse but this seemed more of a one-off than the norm.

Staff were friendly and the room service was delicious (can recommend the burger). The buffet breakfast was plentiful with lots of fresh fruit and also lots of sri lankan breakfast dishes (fish curry, chicken curry, beef curry etc). We didn't try the spa as didn't have time but all in all had a very pleasant stay here. The DVD library was fair and helped pass the evenings. I can highly recommend this place, it is a solid 4 star hotel.

  • Stayed July 2009, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed August 14, 2009

Great pool, nice room, good facilities, great location and views.

The staff also were really helpful when my "Significant other" as Trip advisor designates her was ill they helped my re-arrange our hotel plans and stay an extra night in the same room, even thought they were very full!

Heartily recommended!

  • Stayed August 2009, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Canfordkid
Top Contributor
60 reviews 60 reviews
36 hotel reviews
Reviews in 44 cities Reviews in 44 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed June 26, 2009

We stayed two nights while touring.
The hotel is well positioned just outside Kandy and by the side of the river. The bar area overlooks the swimming pool and river and a drink there before dinner feels very decadent. The rooms were large with nice bathrooms and balcony overlooking the river. Best of all was the food which was varied and plentiful and the restaurant staff who were always on hand to help. The availability of Sri Lankan food here was a welcome change. Well worth a visit. If staying don't forget to see the footbridge used in Indian Jones!

  • Stayed June 2009, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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India
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 20, 2009

As the hotel claims-Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday.

However we did not find this place to be that interesting, especially when one has stayed in such amazing hotels in Srilanka.The rooms are smaller, interior is goos but the overall riverview is not so fascinating.We didn't like the food at all, though there were a lot of varieties.

Overall we were disappointed with Kandy as such.Nuwara Eliya is a much better place to visit.Kandy is really boring!

  • Liked — nothing
  • Disliked — Very far from city centre
  • Stayed March 2008, traveled as a couple
    • 2 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Aylesbury, Bucks
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed June 15, 2009

We were put in this hotel at the last minute, and we were really pleased, the hotel and staff are fantastic, a really lovely location, over looking the wide and busy river, the pool area is very nicely set out.

The rooms are roomy and with everything you could need, cleaned daily. The food was the best that we had during our tour of Sri Lanka. A tip would be to buy you gifts down town as the shop is very over priced including the well known knock offs!

We loved our 2 day stay here and would love to return.

  • Stayed May 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Delhi
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 26, 2009

This is one of the best hotel in kandy, overlooking the lake. One can even go for boating. Hotel service, view from rooms, lobby, pool area are excellent. even rooms are good

  • Liked — view
  • Disliked — nothing
  • Stayed June 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Worcestershire
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 27, 2009

Good quality hotel in an excellent situation, away from the city noise & pollution but near enough for access. Staff were friendly without being obsequious. Room was about average for a resort hotel but it was clean and looked well cared for.
Only downside for us was the number of big tour groups.

  • Stayed February 2009, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Cinnamon Citadel Kandy

Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Location: Sri Lanka > Central Province > Kandy
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Business Hotel in Kandy
#3 Family Hotel in Kandy
#4 Romantic Hotel in Kandy
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Cinnamon Citadel Kandy 3.5*
Number of rooms: 119
Official Description (provided by the hotel):
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel

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