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“A Must visit place in Kandy!!” 5 of 5 stars
Review of Cinnamon Citadel Kandy

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Cinnamon Citadel Kandy
3.5 of 5 Hotel   |   124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)   |  
Hotel amenities
Ranked #11 of 51 Hotels in Kandy
Mumbai (Bombay), India
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
“A Must visit place in Kandy!!”
5 of 5 stars Reviewed November 16, 2013

To stay and relish on the food at Cinnamon citadel at Kandy was a very unique experience! The moment you enter; the tranquil White colour-combination at the reception and a novel architecture of this hotel grabs you totally! Excellent hospitality: staff is eager to help you in every possible way! Would like to make special mention of Mr. Manju Rajpakshe and Arshad who pampered us thoroughly! I guess its supposed to be a 4 star hotel but No less than a 5 star experience. Go for it!!!

Room Tip: The rooms at lowest level facing the river Mahaveli are the best!!
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,185 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (256)
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Winchester, United Kingdom
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 12, 2013

We were initially allocated a room in the basement, on a level with the garden, but no view and it smelt musty and was dark. Then we were given a room on the top floor with a balcony. What a difference! It was light and airy, had good views over the river but quiet, wonderful.
The food was delicious, especially the Cafe C, steak just melted in the mouth and service was excellent.
Unfortunately the service in the buffet on the Saturday night was non- existent, they were obviously understaffed and stressed by a panicky maître,d.
This is obviously a tourist hotel and the decor in the bedrooms was unimaginative.

Room Tip: Higher floors are the best
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  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CinnamonHotels, Public Relations at Cinnamon Citadel Kandy, responded to this review, December 4, 2013
We appreciate your feedback and are pleased to inform that the hotel will take all the necessary steps to overcome the issues in the basement rooms. We are certainly excited at the prospect of delivering a brand new experience to our guests and look forward to welcoming you back to Cinnamon Citadel Kandy on your return.
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Bengaluru (Bangalore), India
Senior Contributor
45 reviews 45 reviews
6 hotel reviews
Reviews in 25 cities Reviews in 25 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 11, 2013

It's a great hotel. Very classy. It's amidst the longest river in Sri Lanka (I can't pronounce the name). There are great views from the room balcony and the breakfast cafe. The hotel is surrounded by water and greenery and mountains. The view is quite breathtaking. The rooms are great and the bathroom is big and lovely. The staff are great and so is the service. Worth every penny you are paying for.

Stayed November 2013, traveled with friends
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CinnamonHotels, Public Relations at Cinnamon Citadel Kandy, responded to this review, November 27, 2013
Thank you for your feedback following your stay at Cinnamon Citadel Kandy. We are thrilled to know that you enjoyed your stay with us. We gladly look forward to have you back with us for another amazing holiday!
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Colombo, Sri Lanka
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed November 11, 2013

I spent two days at the Citadel in Kandy and it was a great experience. The staff were excellent and no request was too much. The food was of a high standard and the buffet had excellent choices. One thing I did notice at Citadel that Service always comes with a smile!

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CinnamonHotels, Public Relations at Cinnamon Citadel Kandy, responded to this review, November 27, 2013
Thank you for your feedback following your recent stay at Cinnamon Citadel Kandy. We are delighted to know that you enjoyed your stay with us. While thanking you for sharing your positive feedback we are really looking forward to having you with us again for yet another memorable holiday.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed November 9, 2013 via mobile

We stayed here for two nights whilst touring Sri Lanka and this hotel doesn't disappoint its stunning!!
Staff are fab, rooms are spacious and clean and terrace is gorgeous!
We ate here for breakfast lunch and dinner and all were fantastic .. The show chefs are a must we had they most wonderful banana fritters one night they were to die for!!
The hotel is situated on a river and you need to be on the terrace the hour before dusk to see the bats going up the river .. It's an impressive site it really is!!
Whilst in kandy the botanical gardens are definitely worth a visit!!
Would highly recommend this hotel could not find any faults at all its great!!

Stayed September 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 7, 2013

We stayed here for 3 nights on 26 Oct, then again on 28 & 29th Oct. The deluxe room even comes with a baby cot (We had a 2 year old child travelling with us).We enjoyed the comfort, cleanliness, polite staffs of the hotel. The breakfast is awesome and so is the buffet dinner. We couldn't ask for more. Will definitely come back here again because we didn't have time to explore the lovely garden and the lake.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CinnamonHotels, Public Relations at Cinnamon Citadel Kandy, responded to this review, November 9, 2013
Thank you for your feedback following your recent stay at Cinnamon Citadel Kandy. We are delighted to know that you enjoyed your stay with us. Whilst thanking you for sharing your positive feedback we eagerly look forward to having you with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 7, 2013

It has a lovely view of the river near it .! The food was ok !. The place is deep down in the woods .! Would need a car to travel to the city center n back !,

They have a lovely deck where the breakfast is . It overlooks the river too .!

A place u must stay in Kandy .!

Stayed November 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cinnamon Citadel Kandy

Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Location: Sri Lanka > Central Province > Kandy
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Kandy
#5 Romantic Hotel in Kandy
#5 Family Hotel in Kandy
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Cinnamon Citadel Kandy 3.5*
Number of rooms: 119
Official Description (provided by the hotel):
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel

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